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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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I've really liked all of the clothes and kits I've purchased through Fabletics, but my last experience left me a bit disappointed. I was trying to place an order for one of the quick sales, but the site kept crashing and wouldn't let me add the clothing to the cart. Unfortunately, I missed the sale after I tried twice over 2 days.
Haven't ordered anything that I haven't loved, and their line is always expanding!
Hello Robert,
Thank you for the great feedback! We're so glad that everything worked out for you. At Fabletics, we always do our best to provide the best service, unique style, and quality products! Have a great day!
Best,
Mary
Do not like the fact you want to take my money every moth if i don't skip the month! So i cancel!
Hello Ashley,
Thank you for providing feedback about your experience with the membership! We always welcome the opportunity to improve our services. Our Member Services Team will get in touch with you right away.
Best,
Allison
The site performs pretty well but it's annoying when you have to go back-and-forth in and out of the shopping cart and you have to bypass the recommended add-ons every time. I wish products always had inseam lengths on all pants/leggings.
Hello Julianne,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our website and products. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
The products that I have purchased have been of really high quality and they have lasted and kept their color through the wash.
Hello John,
Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and unique styles. Hope to hear more from you in the future!
Best,
Mary
Limited choices for the membership program. Starting to feel like a waste of money.
Hello William,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability and membership. Our Member Services Team will reach out to you right away.
Best,
Allison
I like Fabletics 7/8 leggings but when I signed up and began to get the over abundant emails their website never had my size. Also, the varity of patterns was very limited. Finally, their website was slow to load and difficult to manuever through. After months of waiting for something to come in I liked I finally cancelled my membership. Their pricing is no different than GymShark or Lululemons so being required to join to get better pricing didn't really fit.
Hi Beth,
We appreciate your feedback, on your VIP membership experience. We will be emailing you right away for assistance.
Best,
Tina
Everything has fit me perfectly; and the way i wanted to fit. I love fabletics, definitely save a lot from switching from LULULemon.
Hello Jessica,
We are so glad that everything worked out for you. We here at Fabletics do our best to provide great products to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
Best,
Allison
Got my order on time. Some stuff wasn't my style. I returned some stuff. That was super easy. Very good quality products and service
Hi Chris,
Thank you for your amazing feedback about your shopping experience and the products that you purchase! It was really a pleasure doing business with you. We hope you will always have a great experience with us in the future. Have a wonderful day!
Best,
Kim
On the first day of the month, the site doesn't work. Too. Much traffic. Cannot see new arrivals.
Hello Heather,
Thank you for sharing your experience with our products and the website. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I reported my package missing 2 weeks after it shipped. It was tracking within my state and at the same location for 10 days. It took me 2 attempts to refund my money. After a month my favorite leggings were gone and not available to purchase. No attempt was made to help me track the missing package.
Hello Angela,
Thank you for taking the time to leave a review. We are sad to know about your negative experience with your order and our Member Services Team. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
The quality of 90 percent of the products I ordered were of low quality. It was also difficult to stop the membership. Ended up with most items donated
Hello Bobbie,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with the quality of our products and that you are thinking of closing your account with us. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Member credit power purchase is actually terrible most of the time because of the constant price slashing used to entice new members and purchases. When I've already been charged $50 for a member credit for the month, and that credit can only get me one discounted $20 bra, it undermines the value of the vip membership. I always have to opt out every month if I want more bang for my buck. There's no point.
Hello Brittney,
Thank you for sharing your experience with our product and the monthly member credit. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Been trying to use my vip credits. And when I check out the site always says technical difficulties! Also want to cancel my vip membership and haven't been able to do so!
Hello Joshua,
Thank you for taking the time to leave a review. We apologize if you experienced some website technical difficulties and we are saddened to know that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Hello Casey,
Thank you for sharing your experience with our products and the shipping period. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I have not loved anything I have received.
I am getter my ready to cancel my subscription if that doesn't change soon.
Hello Heather,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our products and that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Love the material. Hate the monthly withdrawals. Not conducive. I will continue to purchase.
Hello Anne,
Thank you for taking the time to leave a review and your feedback about the monthly withdrawals is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
I love the products but have enough for now and can't figure out how to cancel my membership now every month I'm paying for stuff I don't need or want HELP!
Hello Jeannie,
Thank you for sharing your experience with our products and canceling the VIP membership. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Shipment took a month and then was returned and never came to me. Customer service kept having me wait a couple more days and a couple of more days to see if it would come. It NEVER came.
Hello Ashley,
Thank you for taking the time to leave a review. We are sad to know about your negative experience with our shipping service and Member Services Team. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I had to exchange for a different size and never got my exchange. The order just "canceled" and I never heard from Fabletics again…
Hello Zach,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your exchange. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Joshua,
Thank you for the feedback about your experience when navigating the website. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.
Best,
Allison