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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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Great purchase, quick, love the overall quality and the fact that it's size inclusive.
Whenever I see an ad on IG, I click on it and cannot escape the VIP member sign up. It is so damn frustrating that I just close your site. You have created a barrier to entry by ruining the browsing experience. Whoever designed it this way should be strangled by a pair of the Fundamental pants (that are not available, see below).
I understand the ads are a CTA and you want people to sign up but if you really believed in your brand, stop broadcasting that the value is in the discount and not the actual product. Think Lulu does that?
Literally, I stopped clicking on your ads for this simple reason. Yes, I am aware of an app but I don't want to download as your mobile experience should be easier.
Second, you barely have have any inventory available or worse, "sorry, 32" inseam is only available online and not in stores…". WTH is the value of having a store nearby when you can't get anything.
Finally, your product is decent but only at a discounted price point. Meaning, owning both your product and Lulu, the Lulu product material feels (as well as the brand positioning) higher end / more luxurious. If offered your product at a comparable price, for me, your brand would not win. However, for $25/short vs 2 for $24 VIP, I would buy those all day and purchase more on a regular basis.
Hello Vikas,
Thank you for sharing your experience with the membership, product availability, and prices we offer. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
No refund allowed for pants that got lost in mail.
Forced to buy a different product, poorly made.
Hi Bianca,
We truly apologize for your experience! Your feedback is important, and we would like to make things right. One of our Member Services team will get in touch with you right away.
Best,
Tina
The leggings that I got were fine but seemed to stretch out easily, even when I tried a smaller size. I'm not a fan of the "pay monthly unless you skip on these 3 specific days of the month" set-up because I forgot to skip regularly. That's just a personal preference, but that was what made me ultimately cancel my subscription.
Hi Molly,
We truly apologize for your experience! Your feedback is important, and we would like to make things right. One of our Member Services team will get in touch with you right away.
Best,
Tina
I got the 3 pies of underwear for 15 dollars but when you sign up it doesn't make it clear that you sign up for the vip membership and then charges you almost 60 dollars a month. Do NOT sign up not worth it at all.
Hello Isaac,
Thank you for sharing your experience with the monthly charge and the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I talked with customer representative, he said I will get around $20 refund due to the first month money deduction from my account towards membership which I didn't know was there on the very first day,
Hi Priya,
We value our members, and your feedback about your refund is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina
The quality of their products is good, but the 6-14 day shipping is too long. I would shop here more often if the items arrived faster without having to pay a higher shipping rate.
Hello Carmen,
Thank you for sharing your experience with the shipping time frame. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
All of the products I purchased had holes after 2 wears. The cheaper versions on Amazon last much much longer.
Hello Kate,
Thank you for sharing your experience with the products you have ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Love the products, want more size availability, and more options for my credits.
Hello Jennifer,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our selection and credit system. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
The leggings do not fit well. They are tight in the legs and loose in the waist, they begin to fall off during workout.
Hello Alessandra,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product you purchased from us. Our Member Services Team will reach out to you right away.
Best,
Allison
Great site. No problem finding what I need. Sometimes I have to go on a bit of a hunt to skip the payment for the month.
Hello Pamela,
Thank you for taking the time to share your positive feedback with our products and the website! We're glad that everything worked out for you. Hope to hear more from you in the future!
Best,
Mary
I feel really comfortable training in them. I don't know if I'll try something else..
Hello Norma,
Thank you for the positive feedback! We are happy to know that you love our products! Hope to hear more from you in the future!
Best,
Allison
I needed to exchange my product. The customer service representative was rude and not helpful. I still have $70 worth of clothing I can not wear.
Hello Zarius,
Thank you for providing feedback about your experience with our Member Services Team and the products you purchased! We always welcome the opportunity to improve our services. Our Member Services Team will get in touch with you right away.
Best,
Allison
Oddly enough this brand has the most comfortable shorts and also the lowest I've ever paid for a pair of shorts.
Hi Corey,
Thank you so much for your amazing review! We value feedback like this because it motivates us to enhance our products and services even more! We are delighted that we were able to meet your requirements. We hope you continue to have a wonderful time with us in the future. Have a great day!
Best,
Kim
Love the shorts with liners and the t's. Initially ordered a bunch of different colors of each but now the newer designs do not appeal as much to me.
Hello Cristian,
Thank you for taking the time to leave a review. We are very sad to hear that you are not pleased with our selection. We value you as a member and want to make things right! Our Member Services team will be contacting you right away to help you further.
Best,
Chad
The fabrics used were poorly described, so I only wear half the stuff I ordered.
Hello Jennica,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with our products. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
The good: the clothes are comfortable, and when on sale are worth the price for the quality. Shipping updates and notifications come quick and often as they should. The bad: service is meh. They seem to auto enroll you into their Fabletics monthly club with little notice. When trying to make an exchange for pants, they sent the right length, but the waist size was still wrong.
Hi Ross,
We value our members, and your feedback about your shopping experience is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina
I love the feel and comfort of all items I purchase and the amazing quality
Hi Christine,
Thank you for the wonderful words that you said about the quality of the items that you purchased. We truly appreciate reviews like these that make us want to improve our products and services even more! Have a great day!
Best,
Kim
I forgot to cancel my monthly charge for a credit in time and I reached out. They would not refund the charges so I canceled and will not be buying from them again. They lost hundreds of dollars I would've spent over the years for a $49 dollar charge!
Hi Brent,
Thank you for sharing your feedback regarding the member credit! We always like to know what our members are thinking so we know where to improve. Our Member Services Team will be contacting you immediately.
Best,
Kim
I ordered multiple styles sports bras following the sizing chart yet none fit. It took a really long time - more than 2 full weeks for my order to arrive. Very dissapointing.
Hi Teri,
We value our members, and your feedback about the delivery is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Domeka,
Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!
Best,
Tina