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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
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Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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Fabletics team is amazing, love the energy and attitude everyone brings to always improve!
I find it to be true to size and The quality of the clothing is amazing I've had leggings that have had lasted me years I only gave a 4 star because there is always room for improvement :)
Hi Kylie,
Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!
Best,
Tina
Always happy with my purchases, easy returns and I love looking at the new outfits
Hello Andrea,
We are glad that you are satisfied with the item you purchased and the services we provide. We hope you will always have a wonderful experience with us in the future!
Best,
Allison
I would have to have more space for exercise clothes to make your monthly fee worth it( I don't get your marketing.
Hello Gregg,
Thank you for providing feedback about your experience with the monthly charge! We always welcome the opportunity to improve our services. Our Member Services Team will get in touch with you right away.
Best,
Allison
I have multiple pairs of fabletics leggings and love them more than Lululemon! The material is the perfect thickness and stretchy-ness to stay in place while moving.
I've tried multiple tops and bras and returned most of them. They are often too short or fit strangely and the material feels like a lesser quality fabric.
Hello Ashley,
Thank you for sharing your experience with the products we offer. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
The seams rub your cheeks. They lose their shape. Don't hold your package in place.
Hello Jim,
Thank you for providing feedback about your experience with the product you purchased from us! We always welcome the opportunity to improve our services. Our Member Services Team will get in touch with you right away.
Best,
Allison
Do not automatically charge my card. I purchased one item. And now I being charged for nothing!
Thank you.
Hello Abel,
Thank you for the feedback about your experience with the charge in your account. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.
Best,
Allison
When I purchased some leggings and a sports bra the site AUTOMATICALLY, without my consent, signed me up for their monthly membership which costs $52 A MONTH! They then charged my credit card this outrageous amount for three months in a row even after I called and told them that I DID NOT sign up for it and wanted my money back.
Hello Aryn,
Thank you for sharing your experience with the membership. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
In 2022, it's hard to stand by a company who carries very limited available stock options when they pitch a VIP membership as being a great option.
When you finally find something that is available even though it may not really be your first, second, or third color preference, be prepared to wait for it for 2-3 weeks before it's packaged, shipped, and delivered to the customer. Product is comparable to the price that is being paid, I could not imagine paying full retail cost for these items.
Hi John,
We truly apologize for your experience! Your feedback about the availability of the product is important, and we would like to make things right. One of our Member Services team will get in touch with you right away.
Best,
Tina
There are great options with great quality, and the dot is always consistent.
Hi Kailyn,
Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!
Best,
Tina
Hi Kathy,
Thank you so much for your wonderful comments! We are delighted that you love the quality of the products that you purchased! We hope you continue to have an awesome time with us in the future! Have a great day!
Best,
Kim
Took out 55$without permission for vip membership. They gave me my money back but still
Hello Emma,
Thank you for sharing your experience with the monthly member credit charge and the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Most items have been fantastic for the sale price with extra discount. List price is too high for items. Sizing is inconsistent on some shirts. Would need tall sizes for pants, 32" inseam not long enough. Items take too long to ship. The app is ok. A little slow at times and never seems to sort correctly.
Hi Chad,
We truly apologize for your experience! Your feedback is important, and we would like to make things right. One of our Member Services team will get in touch with you right away.
Best,
Tina
While fabletics is extremely convenient- I found that the quality just wasn't there. I tried for about a year - and just found that they were not as good as lululemon. A lot of the styles seem to favour younger people. It was a fun experiment but one that I would not repeat.
Hello Nicole,
Thank you for sharing your experience with the quality of our products. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I would like more of my styles and sizes to be in stock. Also more solid colored outfits. I think there are to many tacky prints. I also can never find red in stock. *Update* After this review was posted fabletics responded and said they will contact me through email to make it right. I thought they maybe found what I was looking for in my size but all they offered was excuses for why they rarely have my size in stock.
Hello Michele,
Thank you for sharing your experience with the items we offer online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I love Fabletics, service customer is very efficient and helpful, apps and website are super easy to navigate, I recommended to friends and family all the time because products are beautiful and good quality!
Hello Amparo,
On behalf of us at Fabletics, we would like to thank you for sharing this awesome review of our products, website, and mobile app! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a great day!
Best regards,
Chad
I already wrote out a long negative experience and never heard back
Hello Jennifer,
Thank you for sharing your experience. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I've been a longtime fabletics shopper! I love their leggings and they are more affordable than their competitors!
Hi Fatima,
Thank you so much for your awesome feedback! We love being able to provide the products that our members seek. We truly appreciate the time you spent sharing your experience and we hope you will always have a great experience with us in the future. Have a wonderful day!
Best,
Kim
I wear fabletics everywhere. I love how it fits my curves while still keeping with trends.
Hello Catrina,
Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing our items! We hope you will always have a great experience with us in the future!
Best,
Mary
I ordered 4 items with credits that I had earned from forgetting to skip months with my membership.
One pair of the leggings was stitched so poorly that that the seam missed both layers of fabric in multiple places.
The pair of joggers started piling after the second wash and after only wearing them half a dozen times, the seam on the back pocket has unraveled almost entirely.
Another pair of leggings is so see through that I can't even wear them out in public.
I have ordered only a couple times over the past few years, and each time the quality disappoints.
Hi Melanie,
We truly apologize for your experience! Your feedback is important, and we would like to make things right. One of our Member Services team will get in touch with you right away.
Best,
Tina
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Andres,
Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in Fabletics. We count ourselves lucky for members like you. Have a great day!
Best regards,
Chad