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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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I'm with the items that I purchased and I'm not going to use the hook that you the store presents to you is that oh we're going to charge you $59.95 every month and you can get a free outfit but it's not really free because you're charging $59.95.
I don't like the quality of the fabric none of it is cotton and I purchased capris but they're not really capris they are the full length of my leg and it doesn't matter what size I get and so I'm just continually going back and forth to the store.
Brianna at the Woodfield store in Schaumburg IL was so patient and thorough in helping me maximize my credits and rewards to get the most items for my money. I really appreciated her desire to help! A+ employee!
Hello Elizabeth,
Thanks for leaving an awesome review about our Member Service and mentioning Brianna! You’re right, Brianna is always going above and beyond. We’ll be sure to share your praises with her. Have a great day!
Best regards,
Chad
Great clothes and easy website to use. Appreciate being able to skip the monthly membership fee.
Thank you.
Hi Anne,
We love you and your wonderful review! It is great to know that you are happy and satisfied with our service. It is always our goal to serve you the best we can and we are glad to know that we delivered.
Best,
Tina
Fabletics used to be great, but then the membership changed and now it just doesn't make sense. I keep skipping the month waiting for the black Friday sale, but it seems that when other sales come on (ex: labour day) the sales don't really help members. It doesn't make sense to me that credits and sales can't really be used together, and it makes me feel unvalued as a long-time customer. I love the fabletics clothes, but hate the company.
Hi Kate,
Thank you for sharing your feedback regarding the VIP membership, it will help us improve our operations and services. Our Member Services Team will be contacting you immediately.
Best,
Kim
Signed up for a sale and was actually placed on a paid membership without my knowledge. Had to cancel that first. Ordered shorts, took 3 weeks to get in and came in and were too big. Exchange took another 3 weeks and the size fit better but they sent the wrong length. Just keeping these, sick of dealing with it. Overall shorts are good other than the waistband. It rolls and bunches up.
Hi Jackson,
Thank you for providing feedback regarding your shopping experience! We always welcome the opportunity to improve our products and services. Our Member Services Team will be contacting you right away.
Best,
Kim
Prices on CANADIAN site are in USD. No mention of it anywhere! This is absolutely insane and I consider it fraud.
Only able to take advantage of ONE of the welcome deals (pants OR swimwear), but once again, not mentioned anywhere. But when I returned 1 of the pants, I didn't get compensated and get my bikini sale.
I am really disappointed and would not recommend Fabletics to anyone. I didn't even talk about the fact that they charge you for a credit if you forget to cancel. What a way to take advantage of people! It's completly useless to have a membership since the only time you get a good deal is when you get the new member deals.
I'm sorry, but it's my experience.
Hello Laura,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our pricing and VIP program. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I was a Fabletics subscriber when they first started and I decided to try again however I didn't think the quantity of the merchandise or the selection was as good as it used to be.
Hello Jennifer,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about product availability. Our Member Services Team will reach out to you right away.
Best,
Allison
I first joined to try out the leggings, quickly determined that the quality did not match lululemon (I was looking for a lower cost alternative to my favourite work out gear). Throughout the subscription, i did try a few other products that were okay, but not enough for the subscription to feel worth while. It's very easy to forget to cancel your subscription if you don't want to purchase and I feel that it is just such a money grab profiting off of people agreeing to their card being deducted each month. If there was no subscription, or there was not the price difference for non-members I would be more inclined to purchase again in the future.
Hello Natalie,
Thank you for providing feedback about your experience with the products we offer and the membership! We always welcome the opportunity to improve our services. Our Member Services Team will get in touch with you right away.
Best,
Allison
The shipping took a while and the stitches are too itchy
Hello Danise,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with the product quality and shipping time frame. Our Member Services Team will contact you right away.
Best,
Allison
I love Fabletics! I feel highly addicted to having a closet full of clothes that fit me perfectly and feel so amazing on me! However... my budget doesn't agree lol lol. I spent so much money so quickly I had to cancel my membership because I was ordering something every second lol lol I had so many packages arriving so quickly it felt like Christmas every day! Lol
I love these clothes and I can't wait to save money so I can buy a tonne more! Lol
Hi Melaney,
Thank you so much for your awesome feedback! We are very happy that you have had a wonderful shopping experience with us and love the items that you purchased. Hope to hear from you soon. Have a great day!
Best,
Kim
I ordered a pair of shorts, in size large. They are very tight at the waist. I usually wear 34-36 inch pants/shorts, but it seems like these shorts were mislabeled perhaps? I can't wear them. Doubtful I'll be ordering again. Disappointed…
Hi James,
Thank you for sharing your feedback regarding the item that you received! We always like to know what our members are thinking so we know where to improve. Our Member Services Team will be contacting you immediately.
Best,
Kim
Hello Jaren,
Thank you for taking the time to leave a review. We are saddened to know that you are thinking of closing your account with us. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I dont like your Member credit. It is seems like a burgle.
Hello Ariunchimeg,
Thank you for taking the time to leave a review and your feedback about our member credits is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
Completely see through.
Not really high wasted, kind of awkward height.
Hello Cassandra,
Thank you for sharing your experience with the products you purchased from us. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
Like what I've received so far but requiring that I buy 1 "credit" every month and making everything from a pair of socks to a jacket equal 1 credit makes little sense …
Hello Ian,
Thank you for the feedback about your experience with the membership. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.
Best,
Allison
It would be nice if they would go back to having more capri options rather than just leggings, like they used to have. I love my Fabletics for working out, but the full length leggings are too hot.
Hi Jacqueline,
Thank you for sharing your feedback about our selection, it will help us improve our operations and services. Our Member Services Team will be contacting you immediately.
Best,
Kim
As a plus size granny, I am very pleased with the fit, I was uncertain if what I ordered would fit so perfectly. The material out rates other brand names such as lulu lemon.
Thank you
Hello Georgina,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
If you manage to find something you like, it's impossible to actually get it. They're sold out of everything all the time, their website glitches.
I used to really love them, but I just don't anymore. Half my wardrobe was Fabletics, and honestly, the stuff lasts. But, I'm not going to get items that are ugly and gaudy, and don't fit.
Hello Whitney,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our website and selection. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
The membership is a scam. You know that you make people think there's a discount, and you add in very small print that people are actually buying a subscription.
Hello Fernando,
Thank you for taking the time to leave a review and your feedback about our VIP membership is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
I've bought a few of my favourite pieces from Fabletics and a few less then great. Overall I am satisfied with my purchases. They used to have some real detailed sweaters and long sleeve tops for winter. I'm hoping to see some more of those soon!
Hello Kaylee,
Thank you for providing feedback about your experience with product availability. We always welcome the opportunity to improve our services. Our Member Services Team will get in touch with you right away.
Best,
Allison
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Monica,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our products and VIP program. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad