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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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When my order seemed to be stuck on hold at the warehouse, I called customer service and was told that the package had already shipped (it clearly had not - there was no tracking information). I asked for her supervisor, who then told me that it indeed had not shipped and was either not picked yet (because they were still backlogged from the Labor Day sale (really?) or that it had not been picked up yet by the carrier because they were backlogged too (really?). I asked for his supervisor - who was supposed to call me within 24 hours, but obviously that never happened. Miraculously - my order was packed and shipped the next day and I received it the day after that. Fabletics - get your act together and get some better customer service people overseas.
You charge almost 60$ a month and later tell that u can use 1 member credit only for 1 item when you have a sale throughout you website and almost everything cost 20$. That was the worst subscription I ever had.
Hello Greta,
Thank you for sharing your experience with the member credits and the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Both orders I have done with fabletics went awry. With the first order the carrier returned my package even though the address was correct, but fabletics customer service worked with me to have it reshipped. Fine, that was the delivery service, I'll give them another chance. Now, after placing my second order, I wondered what was taking so long only to find out they sent it to a completely wrong address. I called customer service again to see how they can make it right, and all I got was a half sincere apology and stonewalling of the delivery has to be returned before they can help me. HOW CAN I RETURN IT IF IM NOT GETTING IT? Worst of all, their apology came with 20% off my next purchase? Why am I not getting refunded? This is a terrible model and they should be ashamed. I want it to be made right.
Hello Chase,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about your purchase and the services we provided. Our Member Services Team will reach out to you right away.
Best,
Allison
My problem was handled to my satisfaction. The service representative was good
Hi Megan,
We love your wonderful review! It is always our goal to serve you the best we can and we are glad to know that we delivered.
Best,
Tina
The product is just okay. The kicker is that if you don't carefully read the fine print, you get hit with a $50+ subscription fee charge the next month. It's 100% shady and Fabletics knows this. Before processing the transaction, they need to clearly state that consumers must cancel the membership if they don't want to get billed. It's wrong what they do, on so many levels.
Hi Jim,
Thank you for sharing your feedback regarding the VIP membership, it will help us improve our operations and services. Our Member Services Team will be contacting you immediately.
Best,
Kim
I wasn't aware I was signing up to pay $57 a month and I don't like how difficult they make it to cancel the subscription.
Hello Alex,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our VIP program works and that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
The site is a mess. You try to add something to your cart and it either clicks on the image or redirects you to a new page. The app is even worse. There are different prices on the website and app. It has such a delay response that it isn't efficient for shopping. My biggest issue is the sizing. I am all 3 sizes in tops with this brand. I'm a small/medium in my other clothes but this one I have to buy and see which fit best from tanks, polos and tees. The shorts are my favorite but even the inches there is always a gamble. You order a 7" and it's a 9 or at times longer. The customer service has been the only saving grace. They are quick to assist in store or online and try to honor the pricing that you purchased for an even exchange.
Hello Albert,
Thank you for taking the time to leave a review. We are sad to know about your negative experience our products, website, and mobile app. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I've tried to exchange items to Fabletics and it was nothing but a hassle. I was forced to call their customer service line several times to attempt to make the exchange correct. Even after mutiple calls the wrong size items were sent. Orders take 2 plus weeks to process and ship. It's unacceptable. Not really sure the added value of VIP status.
Hello Paul,
Thank you for providing feedback about your experience with your order and the services provided by our Member Services Team. We always welcome the opportunity to improve our services. Our Member Services Team will get in touch with you right away.
Best,
Allison
Great clothes, super comfortable, excellent material, and best deals ever!
Hello Irma,
It is our desire to keep you satisfied with our services, unique styles, and great quality products at an affordable price. You are our inspiration for doing our best. Thank you and remember, we value you!
Best,
Allison
Sent clothing back almost a month ago now to approximately an hour away location. Have yet to receive any return on to my credit card. Very disappointed.
Hello Gord,
Thank you for sharing your experience and the returns you've made. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I love the clothes. Amazing deals but unfortunately I'm a tall person and tops in general don't fit me well. Tall sizes need to be offered!
Hello Daniel,
Thank you for sharing your experience with our products and the deals we offer. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
They just aren't built for my body. I didn't have it on long before it felt as though it was strangling me. I am 6'1" and the straps aren't adjustable - just one of a few problems.
Hi Karen,
We value our members, and your feedback about the sizing of items is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina
Easy purchase and wonderful fits. The pants are very comfortable and the tops fit well.
Hello Keith,
Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
Best,
Mary
The website is difficult to navigate. Sizes and colors are never available. Tops in particular are ill-fitting.
Hi Julie,
Thank you for providing feedback regarding our selection! We always welcome the opportunity to improve our products and services. Our Member Services Team will be contacting you right away.
Best,
Kim
I ordered a bunch of stuff and only 1 thing came. I was really excited when i decided to shop in this store, but at the end I was disappointed.
Hello Jeremiah,
Thank you for sharing your experience with the order you made. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I was fine with the product itself that I purchased for my son. But I noticed a month later they had charged me another $54 on my credit card. I have emailed them three times over the last month and not one person has gotten back to me.
Hello Heide,
Thank you for taking the time to leave a review and your feedback is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
Every single time I have made an order, shipping is delayed. I continued to be treated like a commodity by customer service agents - not like a loyal, high spending customer. It's disgusting and I likely won't be ordering more products.
Hello Jon,
Thank you for taking the time to leave a review. We are sad to know about your negative experience with our shipping service and Member Services Team. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
If you are getting money, let people create as many new accounts as they want. Because guess what if we are only allowed to create 1 new account, thats it. No more orders from us. You literally lost $346 worth of money from me. Be smart!
Hello Thoni,
Thank you for sharing your experience with your VIP membership and our Member Services Team We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Great quality, fast shipping, true to size. Been purchasing this brand for years and have yet to be disappointed.
Hi Chels,
Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!
Best,
Tina
Guess I didn't read the fine print supposedly. Charge me over $300 in two days.
Hello Glenda,
Thank you for the feedback about your experience with the charge in your account. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.
Best,
Allison
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Hi Andrew,
Thank you for sharing your feedback regarding our Member Services Team and your order! We always like to know what our members are thinking so we know where to improve. Our Member Services Team will be contacting you immediately.
Best,
Kim