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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I think Fabletics has good quality products however the favorite items I try to purchase are always out of stock even when it says they are in stock. It's been a month since I placed an order that I later learned is out of stock and I still don't know when those items will be in stock. I also don't like that our reward points expire. I have tried to save up to get a bigger reward and then my reward points disappear and I have to start over again. For those reasons I intend to cancel my membership after my last order is finally resolved.
My items arrived before i expected. They arrived within 2 weeks. I was impressed
Hello Chi-Chi,
Thank you for the great feedback on our delivery! It has been a pleasure doing business with you! Hope you will always have a wonderful shopping experience with us.
Best,
Mary
Hello Rina,
Thank you for trusting us to be your source for the best styles at an affordable price. We appreciate your kind expressions of appreciation and are incredibly grateful for doing business with you.
Best,
Allison
Love my Fabletics apparel! Been buying Fabletics for a while now and have not been disappointed with a single purchase
Hello Adil,
Thank you for the great feedback on the products you purchased from us! It has been a pleasure doing business with you! Hope you will always have a wonderful shopping experience in Fabletics!
Best,
Allison
The whole system is terrible. I want to unsubscribe and can't figure out how to. If I want to buy a $49 pair of shorts, it costs me $54 as a member (one credit). Such a bad system! I'm quitting as soon as I can figure out how to.
Hi Jane,
Thank you for sharing your feedback regarding the VIP membership, it will help us improve our operations and services. Our Member Services Team will be contacting you immediately.
Best,
Kim
When I ordered, I thought the product would look like the photo in the ad, a pair of sport slacks. What I received was a pair of nylon sweat pants. I don't think what I received was acceptable.
Hi Chris,
We value our members, and your feedback about the item you ordered is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina
Besides your shipment taking forever to get to you, I do seem to like the clothes
Hi Donna,
Thank you for providing feedback regarding our shipping timeframe! We always welcome the opportunity to improve our products and services. Our Member Services Team will be contacting you right away.
Best,
Kim
I've been buying clothes from Fabletics for a while now. Can't beat the quality but the stylish is not there anymore. I miss the flamboyant colors and geometric designs. AND not every bottom has POCKETS which is a deal breaker for me. I find I'm buying less at Fabletics.
Hello Lisa,
Thank you for taking the time to leave a review. We are very sad to hear that you are not pleased with our style selection. We value you as a member and want to make things right! Our Member Services team will be contacting you right away to help you further.
Best,
Chad
As a return customer my expectations for Fabletics are high and once again they've exceeded my expectations with a great product and great customer service. My purchase was at my door in less than 7 days with out a hitch. Thank you Fabletics.
Hi Debbie,
Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!
Best,
Tina
Just takes way to long to get product…great product…just no communication no updates
Hello Chad,
Thank you for sharing your experience with the delivery of our products. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Ordered items and they were delivered to the wrong house in my subdivision. It took ME almost TWO months to get this all straightened out. I DID ALL THE LEG WORK. Have you know they had already charged my charge card. NEVER AGAIN WILL I EVER ORDER FROM, "FABLETICS". Also. I Will NEVER recommend this company to ANYONE. BEWARE; IT'S NOT A GREAT COMPANY TO DEAL WITH.
Hello Gail,
Thank you for taking the time to leave a review and your feedback about your order and the charge on your card is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
Fabletics subscription membership sucks. It's too complicated and too much trouble
To make it worth the deal.
Hello Anita,
Thank you for sharing your experience with our products and the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Went online to make a purchase but every time I went to my cart for checkout, my cart would show as empty and I would have to go back to the items and re-add. Did this about four times before this issue stopped.
Hello Jesus,
Thank you for taking the time to leave a review. We apologize if you experienced some website difficulties. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I was asked to send the shorts that came with a broken zipper for a half credit worth of refund.
Hi Ganesh,
We value our members, and your feedback about the item you ordered is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina
Simple to navigate. Lots of choices. Accurate size charts!
Hello Donna,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide for our members. Hope to hear more from you in the future!
Best,
Allison
Prices are still a bit high- especially for the Canadian consumer
Hi Janelle,
Thank you for providing feedback regarding our prices! We always welcome the opportunity to improve our products and services. Our Member Services Team will be contacting you right away.
Best,
Kim
I love FABLETICS clothing! I have been wearing it for 7 years & still have pieces in excellent condition! Quality materials, store service, ease of exchange/returns, and fun prints!
Hello Karen,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
So many useless straps and holes. Patterns and colours out of sync with the world. Charged 50 for a credit you can use to buy something for 30. Riiiight.
Hello Barbara,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our products and credit system. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I placed an order as a VIP member on 9/10. Still hasn't arrived.
Hello Jonathan,
Thank you for sharing your experience with the delivery of your order. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I like the product but am very disappointed about how you want to take automatic $54.95 out of my checking. I have purchased several from this site. First time The money was deducted I assumed it was just accumulated in my account and I could spend at a later date but found out it was much more difficult. I will probably cancel my membership.
Hello Jeff,
Thank you for sharing your experience with the VIP program and the monthly member credits. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Missy,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our selection and reward program. We are also saddened to know that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad