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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
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Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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My membership was canceled. But money was taken out of my account and never returned. I am owed a refund.
Love the clothes and outfits you can create at a great price!
Hello Deanna,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a great day!
Best regards,
Chad
True to size leggings, very good fabric quality. Sure will buy more of them.
Hello Amal,
Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
Best,
Mary
I ordered a few items using member credits. Some didn't fit or look good so I returned them. I still have not received my member credits back and there's been no communication about the process or status I'm of this with me.
I can never really find anything that fits in the right way. Too small in some areas and too large in others. Feels inconsistent. Quality of clothing is also variable.
Hello Laura,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with the quality and sizing of your orders. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
The clothing I have received from fabletics is exceptional. The shipping and delivery however always seems to be an issue. With expedited shipping being paid for previously but the goods not being received in a timely manner. Currently waiting on an order from a partner shipper named "Pitney Bowes" which seems to be slowing the process down and sending conflicting shipping status reports. The partner site I am taken to to check my order status just doesnt feel legit or secure and idk if I will continue to order if I cannot rely on the shipping.
Hello Jordan,
Thank you for sharing your experience with our products and their delivery. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
You never had the items I wanted. Slim pickings for things I actually liked and when I did they were sold out. Waste of money
Hello Joanna,
Thank you for sharing your experience with the items we offer online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I got there leggings nd I literally loved it soooo very much
I am gonna get more n more leggings from fabletics n for sure recommend it to all my friends
Hello Sumandeep,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your leggings! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
I ordered 2 leggings and they are amazin! Super confortable and soft! One of the was white and it is not translucent at all!
Hello Isabel,
Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing our items! We hope you will always have a great experience with us in the future!
Best,
Mary
Website became very expensive and the membership dues just weren't worth it even with skipping the month. Quality of clothes other than leggings were not the best. Not what I was expecting after loving the leggings.
Hi Hannah,
Thank you for providing feedback regarding our prices! We always welcome the opportunity to improve our products and services. Our Member Services Team will be contacting you right away.
Best,
Kim
They purposely put a lot of details in fine print so that you are screwed if you want money back. You don't get money back. Ever.
Hi Lexi,
We value our members, and your feedback about the VIP membership is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina
Hello Sara,
Thanks for sharing a review of our products! We are truly grateful to you for choosing and doing business with us! Hope to hear more from you in the future!
Best,
Mary
I placed an order during the Labor Day sale that was canceled due to fraud. My sister also has a Fabletics account and so when she placed her order, the system recognized the same address for two different orders and canceled them. When I called customer service, they said it would take 48 hours to fix and that I would miss out on the Labor Day sale. I have been a member for years and placed multiple orders. They should have been able to honor my Labor Day order. They basically told me there was nothing they could do, and I ended up canceling my entire account. I was very disappointed in the service. Friendly recommendation, use card numbers to flag fraud, not addresses. Good thing Amazon doesn't do that, there would be a lot of angry people!
Hello Christi,
Thank you for sharing your experience with the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Unfortunately, the products do not live up to all they are made out to be. Not impressed with the quality design for poorly made loose threads throughout all 4 products purchased and way over priced. I have been more successful and purchased better quality leggings for a fraction of the cost at local retailers. Some advice…Spend less money on advertising and put some time and effort into the quality, feel fit and performance of your active wear. To top off what was already dissatisfied impression the company decided to charge my credit card 2 additional times in USA funds with exchange rate fees also charged to my credit card. My time and money I have wasted on this Hollywood hoax products. So dissatisfied. I made sure to tell and show off the poor quality products all my friends.
Hi Diana,
Thank you for sharing your feedback regarding the quality of the product! We always like to know what our members are thinking so we know where to improve. Our Member Services Team will be contacting you immediately.
Best,
Kim
The pants are high waisted, stretchy and have pockets. All things I was looking for, plus stylish. They are my new favorites.
Hello Angela,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your pants! We always strive to provide our valued members with the best fit, styles, and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
I joined the VIP by mistake and then canceled. I am elderly and do not
See well as I explained twice on the phone. Your rep told me that I could
Spend the $54 on anything I wanted and would not be billed. I asked if I
Could purchase multiple items up to that amount and the answer was clearly
YES I ordered 1 men's underwear and my credit card was charged $4plus
Contrary to what I was told and that I had no more credits also contrary to what
I was promised The reps did not have a good command of English and totally
Mislead me. Very dishonest business practice. Tried to phone again and got
Nowhere JUST GAVE UP WHICH WAS OBVIOUSLY YOUR INTENT
Hi Allan,
We value our members, and your feedback about the VIP membership is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina
Always high quality clothing when i have had too call experience polite personal
Hello Mary Ann,
Thank you for sharing your wonderful shopping experience with us. We are delighted that you are satisfied with the products and services that we provide for our members. It has been a pleasure doing business with you! Have a great day!
Best,
Allison
I can't ever get my size a medium in a tall with pockets.
Its old I ended up with a ton of credits and just got stuff I don't even want to use them and close my account.
Hi Linda,
We value our members, and your feedback about the sizing is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina
Fabletics is great and fits my body like a glove. I've tried other athletic wear and it just doesn't fit or is as flattering as Fabletics. I'm a fan for life!
Hello Jenn,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and fit. Come back and check us out soon. Have a great day!
Best regards,
Chad
I love the quality of the shorts I bought. I got them during a special sale. When I checked the regular price, I realized I can't afford the regular price. I would buy more if they were cheaper.
Hello Jo,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad that you are not pleased with our prices. We value you as a customer and want to make things right! Our Member Services Team will email you right away.
Best,
Chad
Your whole VIP membership is a scam and frankly immoral…NOBODY wants a $50/mo subscription to an athleisure site…and the fact that you sign people up for such a subscription with essentially no notification after they buy something on sale is complete bull$#*!. I'll never shop there again and have told 4 of my friends already not to order from you when they were planning to. PS - you $#*! is WAY overpriced unless there is a saleZ
Hello Brian,
Thank you for sharing your experience with the VIP program and the monthly member credit. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Avis,
Thank you for taking the time to leave a review. We are saddened to know that you are thinking of closing your account with us. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad