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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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Always easy to order. Everything arrives rather quickly. Love the apparel! Every piece is high quality and lasts forever! My daughter and I have a great collection of Fabletics including shoes! Shoes are the only thing that have worn out so far after approximately 500 walking miles!
You get inconsistent products that are cut differently each time you receive them. When you receive an item, and you will receive one, that is inevitably damaged, they will NOT let you utilize the "Happy Returns" option to exchange the item. So you have to find your own means to ship back a product they sent damaged in order to receive a replacement. What's the point of having this service that you can't use? Don't even bother calling customer service as they will literally go through the same process and have the same outcome with no remedy. Just an awful company to go along with their glitchy app and website...
Hello Cody,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Leggings were not at all what I expected. They keep rolling down. Maybe for someone with no butt at all it might not be the case, but someone like me the legging does not hold which frustrates me when I am working out. There is no support.
Hello Clara,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I ordered two pairs of shorts and the next think I know I am committed to a $54 a month fee
Hello Christian,
Thank you for your purchase. For assistance with your concern regarding the monthly fee, our Member Services Team will get in touch with you right away.
Best,
Renz
Really enjoy the product, just which there was more flexibility on the deadline for skipping the month
Hello Brittany,
Thank you for your purchase. For assistance with your skipping concern, our Member Services Team will get in touch with you right away.
Best,
Renz
Website is slow and frustrating to navigate, with most items being out of stock most of the time. When I have gotten products the quality control is bad with the same item in the same size but different colors being vastly different sizes. The clothes are clearly not worth the "list" prices, and the subscription model is just annoying to deal with. Only worth it if there's a great sale.
Hello Jonathan,
Thank you for writing a review! Your feedback about our website is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I bought fabletics because I was shopping for pants that wouldn't roll during my workouts. These definitely roll. They are comfy. I suggest going to a store and trying them on before you buy.
Hello Kaye,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Delivery was very slower than other online merchants. And I got charged the membership fee without authorization.
Hello Jonah,
We sincerely apologize if you are not happy with your shopping experience. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Hello Joe,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
Great product easy to order and shop sales. I enjoy using the app to shop.
Hello Kay,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
This is my second time trying out Fabletics because my first experience wasn't great but I thought I'd give it a second try. A couple years ago, the website stated customer would get a monthly reminder to skip the month. Never got it and of course it was automatically charged to my credit card on file. Now they don't claim they will send you a reminder so I set a reminder for myself on my phone to skip the month. I skipped the month under my profile and 2 days after the deadline date to skip, I get an email that I've been charged. I contacted Fabletics for refund. Now, I'm trying to skip the month yet again. Of course, when I try to go to skip a month, the site shows an error message. This means I'll get charged again this month because their site isn't working. I feel like this is a scam!
Hi Katherine,
Thank you for providing feedback about your experience with Fabletics! We always welcome the opportunity to improve our products and services. We will be emailing you right away for assistance.
Best,
Tina
It's all day pull up adventure Other than that I like them
Hello Beatrice,
Thank you for sharing your experience with our products. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Fabletics is my go to when it comes to my workout gear! I'm a personal trainer and the Fabletics products are durable to withstand workouts and are also stylish to be worn when I'm training clients!
Hi Javon,
We love your wonderful review! We aim to provide you with products that are not just the best in style but with great fit and quality. It's a goal met for us knowing that you are satisfied!
Best,
Tina
I love Fabletic's. There are new styles literally every month. When I am not in my work clothes, I am in either Fabletic's leggings or running shorts. The fabrics are amazing and the compression on the leggings makes me feel comfortable wearing them. I purchased an additional dresser to accommodate all of my pieces.
Hi Jill,
Thank you for such a wonderful review! We appreciate your time sharing how happy you are with your experience with us, especially with the leggings! We are excited for you to try the upcoming ones. Have a great day!
Best,
Tina
Hi Holly,
We love your wonderful review! We always want to make your shopping experience as easy as possible and it is a goal met for us knowing that you are satisfied!
Best,
Tina
Hello Kari,
Thank you for taking the time to leave a review. We apologize if you experienced some website difficulties. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I have been a Fabletics member for years. I recommend it to all of my friends and family. I gift a lot of their clothing, especially their men's line, around the holidays. Nothing I've bought has shrunk, lost its elasticity, or has been damaged. The membership is worth the price!
Hello Kate,
Your loyalty and support as one of our members are highly appreciated. Giving you, excellent service is always a pleasure. We guarantee 100% satisfaction on all products and services you purchase from us. Thank you!
Best,
Mary
I've placed multiple orders and they are constantly late. The estimated delivery date just keeps changing all the time and this leaves one unable to plan. This has become such an issue that I'm canceling my membership as the vouchers they keep giving don't really help - you always have to spend more to benefit from them and even then that delivery will now show up on the specified date.
Hello Jacob,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our delivery service and that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Ordered the same item in the same size but different Color and it fits different - don't know how that happened. Additionally there is no way to order discounted items without being a member. The membership is 54 $ every month - either you spend it or skip it. I should have the freedom of spending my money the way I want and when I want. I don't want to be held to a forced membership and then set reminders to skip. Make it straight forward like every other retail.
Hello Akashni,
Thank you for sharing your experience with the VIP program and the member credit charge. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Hello Angela,
Awesome! Thank you for the feedbackl! We're so glad that everything worked out for you. At Fabletics, we always do our best to provide the best service and unique style at an affordable price! Have a great day!
Best,
Mary
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jennifer,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz