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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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All the clothes I have ordered have been excellent quality, fits great and love all the styles. Thank you
The fit and quality of Fabletics gear always meets my expectations. But I seriously wish they wouldn't charge me automatically every month. I feel like I'm a hostage to purchasing and don't really have a choice.
Hello Diana,
Thank you for writing a review! We value your feedback on the charges and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Being tricked into extra costs each month is unacceptable. I made an intiial purchase and thought what I was signing up for was a rewards program. It was not they were charging me a monthly fee to receive a discount on products that I was only purchasing once or twice a year.
Hello Susan,
Thank you for sharing your experience with the VIP program and the monthly member credit. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Was told my item would be held for 7 days, for my returning item to make it back. Took over a month to get back, never got my item that was on hold. Wish it had been sent out once they were notified my package was in transit to be returned.
Hello Brenda,
Thank you for your review. For assistance with your concern regarding returns and exchanges, our Member Services Team will get in touch with you right away.
Best,
Renz
After following size guidelines, under a promo period, I enrolled in a monthly membership to give it a try. The promo sent me 2 pants for the price of 1. My pants were too big for me, so I decided to take them to the local store to exchange them. At the store they didn't have my size available either, so they told me to order a smaller size online and there would be no problem. On-line, the promo price was not honored and my size was not available. I ended up with a credit in my account that was not even enough for 1 pair of pants, and I couldn't order what I wanted because they didn't have my size. No, I don't have any pants and I am wasting money on a monthly fee.
Hello Carlos,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
I liked the glitzy ads, I clicked on what I deemed to be a great deal and a month later realized I was quietly pulled into an expensive subscription program that I would need to reject every month or just cancel. If I could just purchase the same kinds of clothes in an honest, more approachable way there is NO DOUBT I'm a repeat customer. But it's just too difficult to shake off the grease from these transactions. Not good
Hello Daniel,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
Hello Dale,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
The two shorts are extremely tight and smart. However, the trouser is a mess for me. There's room for improvement
Hello Adeleke,
Thank you for sharing your experience with our products. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
It's a really like it! It fit very well nd the fabric is very good
Hello Cloves,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
Hello Diane,
We are glad you are enjoying our products! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Hello AnnMarie,
Thank you for your review. For assistance with your delivery concern, our Member Services Team will get in touch with you right away.
Best,
Renz
Easy ordering process. Great colors, quality and designs.
Hello Catherine,
We're glad you enjoy our unique styles! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I enjoyed the discounts that the company offers from time to time. Also, the sizes for the a bigger person is much appreciated.
Hello Janelyn,
Thank you for sharing your wonderful shopping experience with us. We are delighted that you are satisfied with the products and services that we provide for our members. It has been a pleasure doing business with you! Have a great day!
Best,
Allison
Smooth and simple process. Never felt like the company want to trick me. They want to deliver honest value.
Hello Antonio,
Thank you for shopping with us. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
I purchased some athletic shorts, but am disappointed that the waistband snagged and fell apart during my first wash (even though I followed the instructions on the tag)
Poor quality material is likely to blame. I'll probably get Ten Thousand next time since I've heard they're higher quality
Hello Joshua,
Thank you for taking the time to leave a review. Your feedback about the quality of our product is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
I haven't had any issues with Fabletics! The quality and beauty of their products are the best!
Hello Glynnease,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
I liked the website and I definitely like the products especially the bras but when I went on the website with my phone it was hard to swipe and see all the different options/photos for things but other than that The products are 10 out of 10
Hello Haley,
Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our website. Our Member Services team will contact you right away for further assistance.
Best,
Zeth
Caused major Chaffing had to throw them out, the seams were large and in bad areas
Hello Robert,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Ren
Poor Quality, poor service, and frustrating membership plan. I had to call in to cancel the membership, and was placed on hold for an hour. They told me they would hold my place in line and then call me back when an operator was available. They did not follow up with the promise and waited until the subscription renewed itself. Very dissapointed. Scam. Go buy your shorts when you need them from Lululemon. They are more expensive but superior quality, customer service, and offer discounts to health care employees and first responders.
Hello David,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
Sometimes the products are great, and sometimes the quality and fabrics are a bust. I have been a customer since the beginning, and I'll say they have lessened in quality over the years. I've been more disappointed than not, especially when I compare items to some of the original items I would receive.
Hello Alyson,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Evelyn,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth