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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Not gonna lie, my favorite brand now as a college athlete! Most comfortable and athletic products I've ever had. I would wear anything from fabletics
Well, I like the shorts that I ordered but I believe they are not the correct length. I wanted the 7' but was sent the 5'. I bought them at a discount so I did not bother returning them. I would probably purchase something again, but would want to make sure I received what I ordered.
Hello James,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with the length of your shorts. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I ordered from Fabletics at the request of my daughter She was happy with the merchandise. Neither of us required any other items, but I was so bombarded by emails, I cancelled my account.
Hello Marni,
We appreciate the feedback you shared regarding the email notification. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Always great experience and high quality clothing!
Hello Hannah,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Ren
I love my Pinecrest Fabletics Store in Orange Ohio! The ladies are very accommodating and always try to get me what I am looking for and to make the most of my credits.
Shipping and distribution? Now THAT'S a whole other story! I have 3 daughters so I often use my credits to send them gifts. I have sent to them for the 3 years that I have been a member. However at times they cancel my order questioning the recipient, as if its a fraudulent purchaser even though I am IN THE STORE and making multiple purchases? I have received 2 of something at times, which I have just started keeping since returning is a nuisance. My only other complaint is their sizing. All of my daughters are tiny - sizes 4-6 and this requires a Medium most time, but then Smalls and Extra Small at others. As for me I would love to see more styles in Large. You seem to have lots of Smalls and Extra Large and Extra Extra Larges on the racks and online.
Hello Denise,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Just always such a nice experience to shop online. It's one of my favourite sites to shop. Thanks!
Hello Kristin,
Thank you for shopping with us. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one.
Best,
Lia
I called customer service to cancel my subscription, they said no problem they will cancel it for me. Three months later ($150) later I realized I was still being charged.
Hello James,
It is with great regret that we received your feedback regarding our VIP program. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
I lived in Colorado over the summer in an apartment. I ordered shorts twice and never got them in the mail. First time I messed up with the address (I was still getting used to sending packages to the building). But the second time, nothing was wrong and I still never received anything on my doorstep or in any nearby package facilities. I was VERY appreciative when they said they'd send it again on my mistake but was disappointed when I never did anything wrong and ended up missing out.
Hello Deric,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I love the variety of outfits, recommendations and ease of finding great clothes on the site.
Hello Kate,
We're glad you enjoy our unique styles and selections! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Hello Jack,
Thank you for sharing your experience with the order you made. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Love my old leggings, not sure about the new stuff. Not the same quality and they don't fit the same. Bras fit weird.
Hello Joanna,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Every item I have interest in or have looked at in the color and style I want is out of stock. It says occurred the past couple months, I am not sure how or why this company cannot keep anything in stock for it it's customers. This is extremely frustrating when you have membership credits to spend on their merchandise but you cannot find any merchandise that you want or like.
Hello Jax,
Thank you for taking the time to leave a review. We are very sad to hear that the color and style you like are sold out. We value you as a member and want to make things right! Our Member Services team will be contacting you right away to help you further.
Best,
Chad
Very well made workout and everyday casual items. Some innovative pocket positioning and practice zippers.
Hello William,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!
Best,
Renz
I have been a Fabletics customer for years and wear their leggings almost daily! Living in the Midwest, they are amazing layered in the winter and just perfect in the summer. My go-to all of the time. Can't beat the quality and the only time I had an issue, I was able to exchange seamlessly
Hello Jennifer,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your leggings! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
She loves everything and the prices are great! Delivery was sooner than expected and the site is easy to navigate
Hello Alvin,
What an awesome review! Thank you so much for the positive overall feedback! Have a wonderful shopping experience in Fabletics! Hope to hear more from you in the future!
Best,
Lia
I'm a ballet dancer and I have been looking for activewear that can make my practice a bit more comfortable and Fabletics have that on the design and fabrics.
Hello Gian,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!
Best,
Renz
The two pair of shorts I bought did not fit in anyway. I made sure to buy them the same size but one pair of shorts came to big and didn't fit and the other one was a little too tight. I am unable to wear ether and had to give them away.
Hello Justin,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
The camisole was comfortable and did actually hold in lumps and bumps
Hello Ellen,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
Hello Janice,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
Hello Kim,
Thank you for the wonderful review and for taking the time to share your awesome shopping experience with others! Our priority is customer service and we are ecstatic that we met that mark! Awesome members like you make our job a pleasure.
Best regards,
Chad
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Adam,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad