On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
PrAna
Roark
Noctex
Asics
Banana Republic
Everlane
Mate The Label
Isabella Oliver
La Vie En Rose
Venus
LA Relaxed
Jungmaven
Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Size was little issue then I exchanged the product but I had to call for status of shipment after almost a month.
Hello Andrea,
Thank you for taking the time to leave a review. We are sad to know about your negative experience with your exchange. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Hello Ann,
Thank you for writing a review! Your feedback about our website is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Hello Greg,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Need to improve tracking feature. Tracking wasn't available until the delivery day.
Items size- need better visual and description. Items tend to feel tight when buying the M size. I'm 5'8 165lbs.
Hello Ariel,
We appreciate the feedback you shared regarding the sizes of the items we have and how to track your order. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
Leggings are comfortable and have belly control without being see through material! My favorite!
Hello Ivette,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your leggings! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
I always find the staff to be very helpful in finding the pieces I need. Or finding what pairs with what leggings etc. they are all friendly and helpful. I appreciate them
Hello Gail,
Thank you so much for loving our brand! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
The cloths were of such low quality it astonished me that they even made it through shipping. The 3 sets of underwear I bought lasted one month... they started splitting and tearing after the second wash. They force you into a monthly subscription service for their terrible underwear you would probably not buy again if you weren't sucked into the subscription. Which by the way is WAY to expensive, even if the product was any good. BUYER BEWARE
Hello Brenden,
Thank you for sharing your experience with the quality of our products and the VIP program, We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Cannot edit review - disregard - now its making me write 30 characters or more, cannot delete, site jabber please help me
Hello April,
Thank you for your review. For further assistance, our Member Services Team will get in touch with you right away.
Best,
Renz
I placed an order on Sept 1,2023, today is October 4 and I still do not have my order.
On Sept 23, I received an email that my order had been cancelled.
On Sept 24, I received an email that my order was on the way.
On October 4, I still do not have my items.
I will not be ordering from Fabletics again.
Hello Kelly,
It is with great regret that we received your feedback regarding the status of your purchase. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
Hello Jack,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our shipping service. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Love the style, they are true to there size. I'm from Northern Alberta, Canada and they are so warm. The sweat shirts feel like butter and so comfy and best of all nothing shrinks! Also if I don't have time to look and shop I can skip the month and go back and still order for that month. Love Fabletics!
Hello Melissa,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I love the stuff at Bridgewater, NJ location. They are so kind. I love the managers and they one that is a transfer from on of your other location in Paramus is the best. She know what she is doing and works very hard. She understands the customers needs and attends to them. I had such a great experience with her that I had my partner sign up for the monthly. We are going on over a year with fabletics and it is large part because of her.
Hello Andreina,
We love our members, and we value your business. We want to thank you for giving us the opportunity to serve you. Our number one priority is the satisfaction of our members. Have a great day!
Best,
Mary
Amazing amazing gym shorts. Feels real good and I love the lining. I will be ordering more as soon as I can afford the annual fee. I will be returning most definitely!
Hello Eugene,
Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in Fabletics. We count ourselves lucky for members like you. Have a great day!
Best regards,
Chad
The trade off for the discount is struggling to get them to cancel your subscription.
Hello Joseph,
Thank you for sharing your experience with our deals and canceling your VIP account. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I love the fit, quality and style. Ring more mature I can feel confident in the style and coverage. Even being cute or fashionable is possible with such cute styles and prints. My works outs are more fun being comfortable and cute!
Hello Judyann,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
It supposed to be like lululemon but at a fraction of the price. With what you're paying in membership fees plus the cost of the discount it's really about the same if you buy lulu on sale.
Quality wise lulu is still better imo.
Hello John,
We always aim to deliver products of good quality at a reasonable price. We are gutted when we miss the mark! For further assistance, our Member Services Team will get in touch with you right away.
Best,
Renz
The biker shorts have an amazing fit and I'm glad both full lengths and shorts have pockets. I only wish the full length bottom will stay put. This is a problem for most sport gear the keep sliding off my waist.
Hello Ojiugo,
Thanks for sending your review! Your feedback about our product style and sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I love your leggings! I bought all new leggings this year after having my son and I couldn't be happier.
Hello Courtney,
Thank you for sharing your wonderful experience with our leggings. It makes us happy to know that you are satisfied with the products that we provide to our members.
Best,
Mary
I like how lightweight and comfortable they are. Great workout shorts or for jogging and stuff like that.
Hello Breaden,
Thank you so much for the awesome feedback! We are happy to know that you love our products! Have a great day!
Best,
Renz
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jamyra,
Thank you for your review. For assistance with your delivery concern, our Member Services Team will get in touch with you right away.
Best,
Renz