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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I asked twice to not be a member vip because when I ordered they gave it to me and they still charge me every month even if I asked them to stop you should give a better service because I don't want to order from y'all anymore
I love their products, I've never gotten something I didn't absolutely love. They are there to answer any question you may have.
Hello Jaimi,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
The website is user friendly. Have my sizes and fits well and good quality with best prices.
Hi Sheila,
We love your wonderful review! We are happy to be a part of your motivation to stay fit and healthy. Have a great day!
Best,
Tina
I love every item I've purchased so far! Highly recommend.
Hello Savanna,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
So helpful and made it a fun shopping experience and music was great
Hello Albina,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
Shopping online was a breeze. Good quality clothing
Hello Estrelita,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
Hello Cat,
Thank you so much for loving our brand! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
I have been wearing this brand for almost 1.5 years and pretty much have all their stuff now. Its an amazing active wear brand for guys
Hello Akram,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
I will no longer try to guess if shoes & bras fit nicely with mail ordering.
I'm a gal who needs try on.
And, Yitty bra material is uncomfortable because too synthetic for my personal taste.
Hello Heidi,
Thanks for sending your review! Your feedback about our product sizing and style is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I love the shorts and polos that Fabletics makes, but dislike the website. The membership program doesn't work for clothes when you just don't need new ones each month. The website is also clearly built for women's clothes and makes it difficult to search and navigate for men's clothes only.
Hello Jason,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our website and VIP program. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Everything fits as described; the sizing charts are very accurate. The choices for colors and designs are lots of fun. Love it all!
Hello Jodi,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
They charged me an extra $50 bc they said i agreed to their monthly payment. Then when i cancelled that. Never recieved my money back and as soon as i cancelled it also took my credit back so they literally stole $50 from me
Hello Pat,
Thank you for sharing your experience with the monthly member credit charge and canceling your VIP account. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Best stuff ever! Fits all body types without any shaming, comfort, fit, styles and collections rock! Thank you Kate!
Hello Leigh-Anne,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
I felt like my best self in my fabletics purchase! I've recommended to every one of my close friends! I received lots of compliments and will be purchasing again!
Hello Chasity,
Thank you very much for spreading the good news about Fabletics! We really work hard to provide the best service and products that we can. This is such a great inspiration for us!
Best,
Renz
I think member credits are too expensive, and there have been a few times I've forgotten - per my own error - to skip the month. I have a few credits banked to spend on purchase. I think the only way you'd get a bang for your buck in using those credits is if you buy an outfit or a bundle - but in two years, I've only really found one that I wanted to buy.
Hello Emily,
Thank you for sharing your experience with the monthly member credits and skipping the month. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I just moved and had 4 packages in 2 different occasions delivered to my old address. Fabletics could not contact shippper to correct problem! The last time I had changed my address! They need to do something about this! Now I am afraid to order from them and considering canceling my membership!
Hello Carmen,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Hello Jodi,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
Hello Shawn,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Great store, quality selections. You will find what you're looking for and a lot more. Trust!
Hello Andre,
We're glad you enjoy our unique styles! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Shorts fit terribly. Unfortunately I had taken off the tags and they won't let you return items unless they're in the same packaging and still have the tags.
Hello Brian,
We appreciate the feedback you shared regarding the items that you got. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Megan,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz