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Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

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Fabletics Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
871
value
880
shipping
857
returns
613
quality
840

We monitor reviews for authenticity

Canada
1 review
1 helpful vote
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Bad Customer Service
October 28, 2022

My order says it's been delivered but I didn't get the parcel
Everytime I call their customer service they give me a different reply but no resolution

Date of experience: October 27, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Aahiri,

Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Nevada
1 review
4 helpful votes
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You buy a month member credit for $49.95 but then they always have sales that make everything cost less than the $50 so essentially they're locking you into paying full price. If anything goes wrong, which I've had happen several times on their website, good luck, support is completely unhelpful.

Date of experience: October 27, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Ross,

Thank you for your review. Our Member Services Team will contact you right away to address your concern about the member credit.

Best,
Renz

Washington
1 review
0 helpful votes
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I had bought some clothing to test out the quality of the product. When I put the clothes on I suddenly had a burning sensation as if I were allergic but that couldn't be right. I had a plastic measurement and testing system out in my garage for designing locally made items out of plastic. I used this test on the product I had just bought and I found high levels of BPA, it was a very fine dusty substance in the clothes. The distinct smell of the clothes was very similar to burnt plastic.
Do not buy this, in my personal opinion.
The directions to wash the clothes on cold gentle cycle. Which is weird because at hot and heavy duty.
It would ensure that the plastic gets out of the fabric.

Date of experience: October 20, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Ross,

It is with great regret that we received your feedback regarding the items we have. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia

Texas
1 review
0 helpful votes
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Scam
October 20, 2022

Do not even try to purchase here... they will "Cancel" your account and not send anything and when you call customer service they don't help at all.

Date of experience: October 20, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Ross,

We’re sorry to hear about what sounds like a frustrating experience. Our Member Services Team will get in touch with you right away. Thanks!

Best,
Renz

Colorado
1 review
0 helpful votes
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If only I had free stuff ;)
October 20, 2022

Nah fr tho these $#*!s good af give me some free $#*! I'm poor (⁠๑⁠•⁠⁠•⁠) it would be highly appreciated trust

Date of experience: October 19, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Christian,

Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!

Best,
Renz

California
1 review
0 helpful votes
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No
October 18, 2022

No horrible cloths don't fit properly and trying to exchange them to to hard

Date of experience: October 18, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Julie,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Nebraska
1 review
0 helpful votes
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Long time fan
October 16, 2022

I've been a member of Fabletics for probably close to a decade now. I've never really had a bad experience with ordering, shipping, or returning.

Date of experience: October 16, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Jackie,

Your loyalty and support as one of our members are highly appreciated. Giving you, excellent service is always a pleasure. We guarantee 100% satisfaction with all products and services you purchase from us. Thank you!

Best,
Mary

Colorado
1 review
1 helpful vote
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3 months ago, I bought some shorts from these people. Had to sign up for VIP. Never received the shorts. Some dude from Somalia told me the account probably never got created and that I would have to reorder the shorts. Decided not to because it seemed like a crappy company. Lone behold, I get charged next month for their $#*!ty VIP membership. I call them up. Still say they can't find my account. They tell me to file a dispute with my bank and my account will automatically be deleted and I'll get my money back. File the dispute. Gets denied. Fabletics now tells me that they will issue me a check but it will take 5 to 7 weeks BECAUSE I FILER A DISPUTE. Wait 7 weeks. Still no check. Call them back and they tell me the check request never got filed BECAUSE I FILED A DISPUTE. Say they have no filed a request for the check but it'll be 4 to 6 weeks! Hahahaha what a $#*!ing joke. Avoid thos $#*! hole of a company like the plague.

Date of experience: October 12, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Ross,

Thank you for writing a review! We value your feedback on the charges and would like to address your concern. Our Member Services Team will get in touch with you right away.  

Best,
Renz

Colorado
2 reviews
0 helpful votes
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Ever since Fabletics joined the rest of the fashion world embracing the high waisted bottoms and tiny crop tops I've lost interest in the brand. The only thing I would still be interested in buying are the regular Pure Luxe leggings that are not ultra high waisted-- but you don't seem to have these anymore. I also think a lot of the new styles and fabrics look too ordinary for the price being charged-- i. E., it's an $80 plain solid colored sweatshirt that was probably made in China. Nothing to see there.

Date of experience: October 12, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Christy,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.

Best,
Renz

Texas
1 review
0 helpful votes
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Great quality fabrics
October 11, 2022

The sports bras never fit me right. They are either too big or too small, but the powerhold leggings are my all time favorite!

Date of experience: October 11, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Amanda,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Texas
2 reviews
0 helpful votes
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Webiste Issues Constantly
October 10, 2022

I encounter a website glitch every time I visit the website on my laptop. Either have the pages are unaccessible, or I am waiting forever for a page to finish downloading. I often am not able to skip the month because the site won't allow me to, and then I cant even spend the credit I was forced to keep because half the site doesn't work.

Date of experience: October 10, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Jackie,

Thank you for writing a review! Your feedback about our website is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.  

Best,
Renz

Kentucky
1 review
0 helpful votes
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What a ripoff
October 9, 2022

Tried to cancel online and did, yet Fabletics continued to steal money from my account for two months and gave me a run around during my customer service call. I would never begin a subscription with this company!

Date of experience: October 8, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Erik,

Thank you for sharing your experience with canceling your VIP account. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Colorado
1 review
0 helpful votes
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Sizing
October 8, 2022

I bought a couple pairs of the same shorts. One was to big and the other was to small. Most items seemed not to fit correctly according sizing.

Date of experience: October 7, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Cori,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Kentucky
1 review
0 helpful votes
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Poor Quality, Sizing, and Variety
October 7, 2022

The quality of items I have purchased from Fabletics is extremely disappointing and misaligned with the pricing. For example, after just one wash, the stitching on both pairs of leggings I have bought in the last 2 months was already coming loose. This is unacceptable for leggings that supposedly retail for >$70. Additionally, the fabric used in socks and tops feels cheap and not breathable.

In addition to poor quality, the sizing of bras is not clear or inclusive and makes it difficult to guage what will fit when shopping online. I went through several disappointing rounds of ordering and sending back bras that did not fit or support my body before deciding that I would not find a bra that would truly fit me from Fabletics.

Finally, the variety and design of clothing, especially in the outfits section of the website, is impractical and binding. I wish there would have been the ability to select desired items for an outfit from a repository of options rather than having to choose pre-selected pairings. This is especially important when you don't have proper sizing available for all products: in my case, my inability to find properly sized bras made many of the outfit options unacceptable for me.

Date of experience: October 7, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Emily,

We always aim to deliver products of good quality. We are gutted when we miss the mark! Our Member Services Team will get in touch with you right away.  

Best,
Renz

Illinois
1 review
0 helpful votes
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I love Fabletics
October 6, 2022

The clothing is good quality and durable. It's always stylish. And the people are pleasant and helpful. I love getting discounts through the club. There are also some great sales!

Date of experience: October 6, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Ann,

We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!

Best,
Renz

California
1 review
0 helpful votes
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I, like many of my plus size girlies, was super excited to receive the long awaited Yitty wear, especially because the TikToks made it. Look. Good. Lizzo also holds a special place in my heart. So I signed up, knowing and ready for the extra expense it would take to be a VIP in the months to come. The clothes were, to say the least, FAN. TAS. TIC. Period. I was shook. I hurriedly went on my phone and ordered more, unaware that I used a different email (my phone just logs into everything for me) and that this would cost me everything. I got home, too excited, and went to see what else Fabletics had to offer. I have a new job, and am making more money, so I had cash to burn. I saw some athletic-wear that I liked and order it as well. Then the next morning rolled around and I come to find that the order, over $300 bucks btw for a new VIP, was cancelled! To my dismay, they had blocked my account! I went to work sad and checked my account on my phone and tried to contact fabletics through the text. I came to learn of the mistake I made and wanted to correct it, as I really just wanted to buy more clothes from them, I didn't really care about the deals. But the customer rep blocked me too! I started to freak out. I wasn't a bad person, I really did mess up. It consumed my day, until I could steal a chance during lunch to call and see what could be done. The nice lady had a thick accent on the phone, but she was patient with me. She said it went to higher ups and they had it all under control and to call back in 48 hrs if it didn't clear. Guess what? It didn't clear. SO I called again after 50ish hours had passed, I was hung up on after explaining my dilemma, I called one last time and was assured just to wait through the weekend till Tuesday and call then if nothing had happened. And Guess what? Nothing. That's right. I am the perfect customer, I want to hand off my money to them and be on my merry way, looking super stylish. I was ready to be loyal and to go crazy. I really just don't want to keep calling, because I am tired at this point. The clothes are pretty great for plus size, but they kind of suck if you have any issues. SO BE WARNED.

Date of experience: October 5, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Ross,

We’re sorry to hear about what sounds like a frustrating experience. Our Member Services Team will get in touch with you right away. Thanks!

Best,
Renz

Minnesota
1 review
0 helpful votes
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It's ridiculous that you have to do so much math to figure out just how much something costs and whether you're getting the best price for it. The prices on the tags are a joke, trying to trick us into thinking we're getting premium quality. The tag says $74, but you can use a member credit that costs $55, or you can wait for a sale when it's $21, or wait for a different sale when it's 2 for $24. I don't have time for these games. Also, I've tried about a dozen bras and pairs of leggings now, and the sizing is a challenge. Some Small bras cut my boobs in half and nearly require dislocating my shoulder to get out of, but some Medium bras are falling off of me and don't fit snug around my ribcage. The same is true for the leggings--sometimes Medium means Muffin Top, but sometimes Large doesn't stay up, so it's really hard when you're shopping by mail to know how things are going to fit. Some of the bras are unlined--which isn't always noted in the product description--and who wants to show everyone at the gym that detail of their anatomy? Some of the pants are very thin and show every bump, bulge, and underwear line. No gusset in some of the leggings means there's some "below-the-belt cleavage" to worry about. Despite my several purchases, the "My Reviews" portion of the site says I have nothing to review, so I can't share my experience with Fabletics and other customers. I've ended up returning about 75% of what I've bought, and I plan to cancel my membership pretty soon. I've only kept it this long due to recent weight change and needing to restock my workout gear at prices within my budget, but there are options at this price point with fewer headaches.

Date of experience: October 5, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Angela,

Thank you for writing a review! We value your feedback on the products you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Maryland
1 review
0 helpful votes
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Scams
October 5, 2022

Awful product, awful customer service. Sent me an email Sept 15 about a refund being processed and had to call October 5th due to no refund to my account. I was told they just processed it on 10/5, only because I called. The product itself is below sub par. I should have known better than to stray from Lululemon who has amazing products and wonderful customer service. Save your money, time and energy on Fabletics.

Date of experience: October 5, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Adriane,

Thank you for your review. For further assistance with your refund concern, our Member Services Team will get in touch with you right away.  

Best,
Renz

Kansas
1 review
0 helpful votes
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Hello,
I put my account on hold then found a charge. I don't prefer your advertising it's practically pornographic.
I do appreciate how well customer service fixes problems.
Leggings I bought in the past are now thinner an see through

Date of experience: October 5, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Kari,

Thank you for writing a review! We value your feedback on the charges and would like to address your concern. Our Member Services Team will get in touch with you right away.  

Best,
Renz

Texas
1 review
0 helpful votes
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No longer provide my favorite
October 5, 2022

Unfortunately I felt it was your best legging and was to being offered so I canceled my membership - sculpt knit

Date of experience: October 5, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Angela,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.

Best,
Renz