On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
PrAna
Roark
Noctex
Asics
Banana Republic
Everlane
Mate The Label
Isabella Oliver
La Vie En Rose
Venus
LA Relaxed
Jungmaven
Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Prices are confusing and the membership is terrible
Fabletics is OK but extremely on the expensive side of things. Prices are far above my budget. This subscription is not for people who are below middle class income. Unless you diligently skip the month until there is a sale. Sizes for bigger women are hard to get right for someone with big legs. I've tried every size from 2X-4X and none fit correctly. All are binding at the cuff. 3X fix stomach area best but is extremely tight at the cuff no matter the length. 4X is much too big in waist but still binding at the cuff. Then I ordered the sweat set (when it was still available) in a size 3X and it fit like 2 sizes too big. I give up! I'm stuck because I hate sending things back.
Hello Anita,
We always aim to deliver products of good quality at a reasonable price. We are gutted when we miss the mark! For further assistance, our Member Services Team will get in touch with you right away.
Best,
Renz
I never signed up for the VIP program and it's extremely difficult to cancel. Once i did cancel I was signed up again. Ie they took my credit card information and charged the monthly amount without my consent. Again very hard to cancel it or make a complaint.
Hello Danielle,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
Hello Bruna,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
The clothes are of good quality and price, customer service is amazing and one of the best I've ever had but the products in the color and sizing I want are never available. Plus the sizing is so inconsistent. Online shopping with Fabletics just isn't for me. I would rather pay 3 times the cost at a local store where I can try on the product and know I'm taking home exactly what I want than dealing with all the returns
Hello Edilene,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
If you don't watch they will sign you up for the vip that is $51 a month. It just comes out and then you gave a credit to buy something. How many pairs of shorts do I need. I hate this place.
Hello Jerry,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
I love almost everything I've bought from this company. However, it takes FOREVER to get the items you order. I placed two orders as gifts and paid for expedited shipping after waiting 3+ weeks for items I ordered for myself. Even with paying for shipping the items were over a week later than they were promised. I received little to no responses when I contacted the company. I would definitely be ordering more clothes if it weren't for the hassle of actually getting it!
Hello Brittni,
Thank you for writing a review! We appreciate your feedback on our delivery and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Everything from the website to even the stores have always been a great experience
Hello Elias,
Thank you for the great feedback! Rest assured that we will continue providing the best service for members like you. We hope you will always have a nice experience with us. Have a great day.
Best,
Lia
Great products and site is easy to use! Everything fits just right and is perfect for someone with an active lifestyle
Hello James,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
Member credits are $54/month yet most items cost less than that or significantly less than that causing you to over pay if you use your member credit. For example, the latest sale included items 2 for $29 or 1 member credit, if the member credit was used it would have been 2 for $54. That's $25 more, almost double the cost.
Hello Robert,
Thank you for your review. Our Member Services Team will contact you right away to address your concern about the Member Credit.
Best,
Renz
I've been wearing Fabletics for years. Love the great quality and fit. Great selection and style. Love!
Hello Dianne,
Thanks for your review. We are happy to know that you are satisfied with the quality and everything fits well. Have a great day!
Best,
Renz
The price to high for the quality of the product, you can found better quality for this price in other places
Hello Alejandro,
We always aim to deliver products of good quality at a reasonable price. We are gutted when we miss the mark! For further assistance, our Member Services Team will get in touch with you right away.
Best,
Renz
I purchased workout clothes to wear while cycling in the summer, but it took over a month for them to arrive, so it was a different season by the time they arrived. The ship date just kept getting pushed back. Support was not sympathetic and refused to help me cancel. Would not recommend.
Hello Brian,
Thank you for writing a review! We appreciate your feedback on our delivery and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I got the snake skin leggings not even six months ago and there's a hole in the butt. I thought they were good quality but I guess not.
Hello Emily,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
No ne gustó para nada que prácticamente me obligaran a comprar mensualmente su productos, además que no le explican a uno claramente como es que funciona su subcripciob
Hola Elvis,
Agradecemos los comentarios que compartió con respecto a nuestra membresía VIP. Nuestro equipo de Servicios para Miembros le enviará un correo electrónico de inmediato para brindarle más ayuda.
Mejor,
Dean
The clothes are decent quality but a bit pricey. It's not bad if you can get a set or a coat with the VIP points. If you aren't a VIP then I wouldn't think it would be worth the money. Everything is quite expensive.
Hello Stephanie,
Thank you for sharing your experience with our prices and the items we offer. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I really enjoy my fabletics pieces and I've been a member for several years now. That said, I think the clothes without membership are overpriced, so I always have to log in to skip the month and it's pretty annoying to miss it, because then I have to spend that money that I wasn't planning on. I almost cancelled a few months ago, but then they offered to automatically skip the month for me for a while so I stayed. I am always tempted by new styles and discounted items. Half my wardrobe is fabletics! I just don't always have time to shop or skip.
Hello Emily,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
The quality of the jackets purchased were horrible. The zipper was off in the first wash. Parts of the tie also came off
Hello Anju,
Thank you for sharing your experience with the product you ordered from us. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
Really cool and sporty wear you can order from here. The product quality is very good and the clothes are fitable and stretchable.
I placed 3 different orders and still havent received any of them. Their shipping is awful, I contact customer service they give refund for store credit but never received them either
Hello Stephanie,
Thank you for sharing your experience with the order that you have not received. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Alexander,
Thank you for your review. Our Member Services Team will contact you right away to assist you with your pricing concern.
Best,
Renz