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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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I been with fabletics maybe 2 years and I literally have everything that I want. Need new products the past 6 months I just been getting random items because a person can get everything they would want with a 6 month membership
I ordered what I thought were my size leggings but when they arrived I was disappointed they were too small. I looked online and discovered the option to return them in person at a store near you. I didn't even know they had physical stores. I chose one near me and within minutes I had a different size and was attended to by a very knowledgeable employee. The whole experience was great and I love my leggings! I wear them to yoga class.
Hello Julia,
Thank you so much for your feedback! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
Literally the best fitting leggings I have ever worn (and I have tried a ton!) Amazing quality for an affordable price. I am a forever costumer!
Hello Danielle,
Your loyalty and support as one of our members are highly appreciated. Giving you, excellent service is always a pleasure. We guarantee 100% satisfaction with all products and services you purchase from us. Thank you!
Best,
Mary
I am a long standing customer with Fabletics and with every order I purchase, I am very happy with my purchases. The clothing always fits perfectly and the clothes are durable and long lasting. I always look forward to receiving my new purchases through Fabletics.
Hello Jennifer,
We’re so glad to know you're satisfied with our products! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I never get the chance to shop in store. There are no locations near me. I was in Houston so I thought I'd go check the store out. The girls there were lovely and very helpful. I was a bit bummed that the new velvet leggings line were not in the store when I went. But I did go home with some nice pieces. Thanks to the lovely girls and their help.
Hello Chrystal,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I really like Fabletics jeggins. They are attractive and well made. I would not sign up again for the automatic shipment. It is too cumbersome. Also, I get way too many messages from Fabletics…emails and text to the max.
Hello Judy,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Started a return process but haven't received a return label. Attempted to message company but didn't get anywhere.
Hello Krista,
Thank you for your review. Our Member Services Team will contact you right away to address your concern about the return label.
Best,
Renz
I've been a VIP member for 3 months now. I love their clothes. I don't see an end in site lol!
Hello Brittny,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!
Best,
Renz
Thought they would be lightweight but are heavy weight and too warm to workout in
Hello Kevin,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Unfortunately, I don't feel there is a lot to choose from as far as tops for middle-aged women. At the beginning I bought tops that were sleeveless, but were cut appropriately (not showing a lot of shoulder). Additionally most tops are cropped. I dislike the way they moved the F branding to the middle of the leg. I prefer it near waistline. I realize you are probably trying to get your name out to more people, but I have been stopped by someone telling me I have something on the back of my leg twice now. I do appreciate the high collared zip jacket that has elastic waistline and wish they would offer more. I wear my black "windowpane" one all the time and get a lot of compliments and ladies ask where it is from.
Hello Deb,
We appreciate the feedback you shared regarding the items we have online. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Bought 2 for 24 shorts deal and only received one pair. Emailed customer service about it and never heard back. Unknowingly signed up for a monthly 60$ charge and was not easy to unsubscribe.
Hello David,
Thank you for taking the time to let us know your thoughts about our VIP-intro offer. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
There product is good, but always feel ripped off when I order from them. I thought I was getting 2 of everything I ordered, but I did not. I don't understand how I got this confused!
Hello Lisa,
Thank you for your review. Our Member Services Team will contact you right away to assist you with the order you placed.
Best,
Renz
I strongly dislike giving people wild mark downs to join an auto draft membership. The clothing is wildly overpriced to begin with. Even the discount you get with the membership, the outfits aren't worth $49. I don't like the way outfits are paired, forced into getting outfits I don't like just for the sake of using the credit… because everything is out of stock in my size. The 7/8s pants are ugly, find it odd there's only a few in store or online in full length leggings. If they can afford to sell leggings 2/$24, there's no reason they should be regularly priced at $85 for a single pair. That's greed and manipulation for a $49 auto draft monthly.
Hello Kelley,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
Good price point however...
It seemed like they never had what I wanted in my size.
A couple of the clothing that I did try seemed super scratchy. (Sports bras)
Different styles or collections fit differently so not sure what size to order
Hello Kathryn,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
Ordered in Aug... received shipping confirmation however never received order. When I called after the alloted time for shipping, the rep wouldn't refund my order only offered a useless credit. Instead she started a return but didn't inform me until I got an email stating return received and a refund would be credited to my account in 5-7 business day. Needless to say I still called for my refund. Canceled my account and will not order again.
Hello Jaren,
Thank you for writing a review! We appreciate your feedback on our delivery and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Some clothing fits perfect, and some are too big or small. Shipping takes way too long.
Hello Johnny,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Cannot fill order, missing packages, wrong sizes sent, terrible customer service, terrible help if you can even call it that. 0/10
Hello Emily,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Fabletics is a staple item in my closet. The products are trendy, well made, wash well, look great, and are comfortable.
Hello Jill,
Thank you for the feedback! We're so glad that everything worked out for you. At Fabletics we always do our best to provide the best service and unique style at an affordable price! Have a great day!
Best,
Mary
Everything fits amazing! Best leggings ever. Stay in place during toughest workouts.
Hello Andrea,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I find that the inventory is low and i have a very hard time finding articles of clothing that I like that are available.
Hello Angie,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jason,
We appreciate the feedback you shared regarding our shipping method and the options we have online. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia