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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I've been finding that due to the many different styles available and at such a high monthly speed, quality of the products isn't as reliable as it's been in the years past sadly
Hello Julia,
We always aim to deliver products of good quality. We are gutted when we miss the mark! Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
My experience with Fabletics thus far has been very positive. I appreciate the care and transparency that have been shared with me. The clothes are good quality and appear to be improving.
Hello Edward,
Thank you for the great overall feedback! It has been a pleasure doing business with you! Hope you will always have a wonderful shopping experience in here at Fabletics
Best,
Mary
I absolutely LOVE the legging I have gotten so far. They all fit perfectly and hold you in all the right places.
Hello Nichole,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Mary
Good quality products made with care. They take the time in the design process to get the fit right.
Hello Amanda,
Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide unique styles and the best quality products and services!
Best,
Mary
Didn't really like the situation where you have to pay once a month in order to purchase from this company I guess I don't need any work out pants that bad!
Hello Nicole,
We appreciate the feedback you shared regarding our monthly membership fee. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
Great selection; ordered 2 outfits - leggings, shorts, sports bra and tank. Excellent quality, fit and style. Quick shipping.
Hello Poppy,
Thank you so much for loving our brand! We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I absolutely love Fabletics! I've tried other brands but keep coming back to Fabletics. My only ask is for more medium activity sports bras. And maybe some more workout tanks. But very satisfied with this brand :)
Hello Crista,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
Great quality and makes you feel like a million bucks.
Hello Melissa,
We are glad you are enjoying our products! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
The most gracious and professional your team is exemplary.
Hello Cheryl,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
Getting unknowingly enrolled in the VIP program feels very scammy. I don't appreciate it. The products are high quality but the business practices are questionable.
Hello Brian,
We are glad you are enjoying our products! Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
The shipping experience was absolutely terrible, and it's ridiculous that you have to sign up for VIP at checkout you have no choice to have or not have VIP also, VIP is extremely expensive, but I can just pay full price for the leggings
Hello Eva,
Thank you for sharing your experience with our shipping and the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Best sports bra on the market. Always arrives in a timely manner. Website is easy to use.
Hello Kelly,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Mary
Very great quality, shorts fit amazing, they don't run too big or too small, they're perfect. The "phone pocket" in the lining isn't super great, your phone still moves all over, but other than that, there great
Hello David,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!
Best,
Renz
I ordered xxl and I received small, sizes. Luckily they fit my grandsons who are in high school. The tags said xxl but they must have been xxl for kids.
Hello Nicholas,
Thanks for sending your review! Your feedback about your received order and our sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Please don't buy anything from this company. I purchased $74 I paid from Paypal, but I saw in my account that every month, charging me $54.95 for no reason. Then I called Paypal to cancel the payment. They are STEAL FROM YOUR CREDIT CARD, REALLY REALLY BE CURFULL. Don't BUY FROM THIS COMPANY
Hello Ali,
It is with great regret that we received your feedback regarding the transactions on your account. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
Bad customer service and overpriced. Some of the sizing is really weird as well.
Hello Kelly,
Thank you for sharing your experience with our Member Services Team and the prices we offer. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I love my leggings and tops. Since the pandemic i have been wearing leggings all day everyday since i work from home. I have washed them over and over and the quality is amazing.
Hello Magdalena,
Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
Best,
Mary
They charged me 50 bucks at the end of the month. I was then told it was for the "VIP" membership.
Hello Andrew,
Thank you for writing a review! We value your feedback on the charges and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Ordered a couple pair of pants after seeing a commercial. Make sure you check your credit card because they charged me 2 months in a row for $53 for a membership scam. Will never buy again.
Hello James,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Evan,
We are glad you are enjoying our products and the shipping process! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth