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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Stuck with member credits but end up saving more with sales, then when I purchase it's not really worth it. Still have to pay fees if credit is used so I end up spending more money. The products are mediocre, the sizes don't work for me, and I just end up frustrated with a big bag of donations.
New customer deals are better than deals recurring customers get
Hello Connor,
Thank you for your review. Our Member Services Team will contact you right away to assist you with the promotions we have available.
Best,
Renz
Fabletics is the first clothing company with a subscription service and infrastructure that is built with the customer in mind. The clothes are of high quality and ease of maintaining your VIP membership is flawless.
Hello Katie,
Thank you for the great feedback on our products and the VIP program! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
Best,
Mary
Ridiculous that credits expire! If you have taken my money in exchange for a credit then that credit should be treated as money and NOT EXPIRE!
Hello Jeannette,
Thanks for sending your review! Your feedback about member credit usage is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I had my vip for about 3 years and just recently canceled. The quality of clothing has decreased dramatically, items are out of stock constantly and the website and app crash all the time.
Hello Ashleigh,
It is with great regret that we received your feedback regarding our user interface and the items we have online. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia
I have been trying for over six months to get fabletics to STOP automatically taking money out of my bank account. The only time a membership can be cancelled is between the 1st -3rd of each month and every time they find a way to continue taking money from me. I bought ONE pair of shorts from them in 2020 and I'm still paying for that mistake today.
Hello Ainsley,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
The fit and material are good but the shipping is way too slow. It took over 2 weeks for my order to arrive.
Hello Kathie,
We appreciate the feedback you shared regarding our shipping method. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
Hello Kari,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I used a link on Instagram to get shorts and when I put in my card info it added that to the VIP membership which was bot mentioned in ad. This is a huge scam that gets people to put in their card info to buy on sale item and applies that card to a $55 membership.
Hello Elijah,
Thank you for taking the time to leave a review. Your feedback about our promos and the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I really like the products, but the website can be very confusing, since if you have paid the membership you can use as a point for shopping, but one top shouldn't be the same points as leggings, so. We could do better fabletics
Hello Jhenny,
Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our website. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
The shorts seem decent quality, and are very stretchy, but they're not the most comfortable shorts. The fabric isnt as soft are some other brands like Vuori, so they are not as comfortable.
Hello Joey,
Thank you for your honest review. We appreciate the feedback you shared regarding the items that you got. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
Prices are up and quality is down. Material is cheaper and more see through than before
Hello Alexis,
We always aim to deliver products of good quality at a reasonable price. We are gutted when we miss the mark! Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Horrible customer service. Cheap products. Fact that I have to further explain
Hello Ashley,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I like Fabletics's styles and fit for the most part. There are some styles that have clearly cheaper material that either thins or frays.
Zippers in the back of my pants for a pocket where it has been styled to fit something seems like a good idea in theory, but it's never a comfy spot to put something and doesn't fit a whole lot anyway. So it's really just uncomfortable to have a zipper digging into my skin w all the yoga I do lying down flat on my back.
My other issues: having rewards of any kind expire is just so ridiculous to me. I spent a lot of money, my rewards shouldn't expire. I just saw how many points I lost and it's upsetting… That's what's ultimately leading me to cancel my membership. It feels like I'm being taken advantage of and I don't like that for having spent so much money here. Treat your customers better than that!
Also, I can tell by the sales you have that you're overcharging on regularly priced items, and big time! I never buy unless it's a sale. If you're reducing a pair of pants to 17 dollars that I originally got for 80, that tells me I'm being ripped off when I buy regularly priced items. Your customers aren't stupid..
Hello Ellen,
Thank you for sharing your experience with the VIP program and the items we offer. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I made some orders and returned bc i wasnt happy with what i got and the atill charged me for the membership! I tried canceling but never got my money back
Hello Diego,
It is with great regret that we received your feedback regarding the VIP program. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
Hello Nicola,
We appreciate the feedback you shared regarding the skipping option we have. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia
I have purchased leggings regularly and have fallen in love with the soft fabric that the tops are made of.
Hello Allica,
Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
Best,
Mary
I got really great deals on my last purchase. In that I found a new favorite bra and joggers! They shipped quickly and since I liked all my purchases I didn't need to return anything.
Hello Davina,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
I never received the leggings so it makes it hard to review.
Hello Katherine,
Thank you for sharing your experience with the item you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Best shorts I own. I have even used them for hot yoga and they are the most compliant to the adverse situations I put them in.
Hello Coulter,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!
Best,
Renz
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jessica,
We appreciate the feedback you shared regarding the member credits and the items we have online. Our Member Services Team will contact you right away for further assistance.
Best,
Lia