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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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There should be multiple conformations before charging someone's debit card and multiple ways to get that money back if someone didn't understand the membership
Really enjoyed utilizing the website on my phone for my shopping experience. When I needed clarification on one of the products, the customer service rep was very knowledgeable and nice. I really like the products received - great quality and comfortable to the max!
Hello Darnell,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
I have loved my vip with Fabletics, but recently have felt like they are moving away from fitness clothing.
Hello Malissa,
We appreciate the feedback you shared regarding the designs of our products. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
I love the clothes, not so thrilled with the VIP stuff. Everything is very expensive and though of good quality, unless you pay a monthly fee, you don't get any break. It would be nice to just shop at a decent price and not have to sign up for the VIP stuff. I am cancelling that today. I can't afford $55 a month plus $50+ for leggings. I love the Yitty line, wish it wasn't with fabletics.
Hello Cat,
Thank you for sharing your experience with our products and the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I ordered the two short leggings, Small.
Size is perfect, I am 5''5' 132lbs.
Received them fast.
Great quality!
Hello Michal,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
Package was "supposedly" delivered. It was not. Hard time trying to get anything resolved and didnt have clothes in stock that I purchased.
Hello Jonathan,
Thank you for writing a review! We appreciate your feedback on our delivery and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I wear them even when not working out. They fit good and are very comfortable
Hello Wilfred,
Thank you for writing a review. Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
Good quality clothing for a decent price but it took TWO WEEKS to ship. I find that unacceptable. I pay $55/month for the membership… I should not have to wait that long for my orders to arrive! Use a shipping company other than Pitney Bowes they're the WORST
Hello Carole,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
My partner and I absolutely love our Fabletics outfits we go all around town with a hot cold any type of weather because these holding feel good in any kind of climate
Hello Jet,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
Great customer service amd easy returns. Thank you
Hello Danell,
Thank you for the great feedback with our Member Services Team and the return policy! It has been a pleasure doing business with you! Hope you will always have a wonderful shopping experience here with us!
Best,
Mary
They don't tell you in the fine print that when you make a purchase you are also purchasing a subscription. $60 taken out of my account twice before I noticed. Trash.
Hello Kimberly,
Thank you for sharing your experience with the VIP program and the monthly member credit charge. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Not wow by the prices.
Too expensive. Maybe if I can get them super discounted then yes.
Hello Martha,
We always aim to deliver products of good quality at a reasonable price. We are gutted when we miss the mark! Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I don't normally order or buy this type of work out clothing online, but with Fabletics I am so happy I did! They have the best running leggings, I don't have to worry about them sliding down, and they keep everything in place when running or working out. So glad I made the brave choice of ordering from Fabletics.
Hello Felicia,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!
Best,
Renz
I have enjoyed the shipping and return policies of Fabletics and I'm very grateful for the wide size range!
That said, I purchased leggings in my size and they fit everywhere fine, but then they fall down. They are not loose at all, they just fall as soon as I start doing any activity.
I'm super disappointed because otherwise I like the fit, I like the fabric, I love the pockets! But if I'm hiking them up every few minutes, it isn't worth it.
Hello Anna,
Thanks for sending your review! Your feedback about our product quality and sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Still having a hard time finding leggings. I've ordered mediums and larges and they fit about thr same. They are so so thick (I need pockets) and don't breath well.
I also dislike that fabletics has awesome sales and incentives to make you become VIP, but when your VIP you don't get those prices. Makes me want to just create multiple email addresses and have multiple VIP accounts so I get the really good discounts.
Hello Caitlyn,
Thanks for sending your review! Your feedback about our product sizing and quality is important, and we would like to address this as quickly as possible. We would like to discuss further our promos and the VIP membership. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I am a bigger girl who had broad $#*! shoulders and I get so excited when I see all the new stuff and then go to click on it and it is sold out in my size. I would buy so much more if I had the size option in a lot of things
Hello Aubbree,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
Fabletics is rated 'We avoid' overall by the website goodonyou. Eco. I have been a VIP member of Fabletics for many, many years and I think the products are of high quality, however, I am not willing to give my money to a company that doesn't stand behind good manufacturing processes for the environment, and who doesn't have high labour standards for the people who work there. I ended my relationship with Fabletics about 2 months ago after reading this: https://directory.goodonyou.eco/brand/fabletics I also shared my thoughts with the company when I ended the relationship and they responded to me saying they were taking my feedback seriously. Having said that, I see no efforts toward change.
Hello Dvorah,
We appreciate the feedback you shared regarding our manufacturing process. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
I still do not have the 3 pair of pants I paid for back in the summer, I spoke with your csr representative and after about half-hour they told me there is nothing they could do and for me to call back at regular business hours. Which does not work for me hence how long this is taking. I tracked my parcel and it 2as returned back to you sometime ago. Still not understanding why the csr rep could not find my order or help me at all.
Was really looking forward to those pants.
Hello Patrick,
Thank you for sharing your experience with your order and with our Member Services Team. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
High quality, low price. Dependable service, too. Customer friendly.
Hello Linda,
We are glad you are enjoying our products and services! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I have been given the runaround from both USPS and Fabletics regarding the whereabouts of my package which I never received.
Hello Daniel,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ariel,
It is with great regret that we received your feedback regarding the VIP program. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia