On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
PrAna
Roark
Noctex
Asics
Banana Republic
Everlane
Mate The Label
Isabella Oliver
La Vie En Rose
Venus
LA Relaxed
Jungmaven
Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Had a sale going 2 for like $24 and sounded great. Never owned any leggings from them so I didn't know much about them. If you're not reading every single thing on the dang page you get roped into paying a $50 vip membership for the deal. Didn't even realize i was being charged 50 bucks each month since my email marked the confirmation as spam. Very upset.
I have ordered the Powerhold leggings several times in a variety of colors and love them. This legging is my absolute favorite and I will order more when they restock with more colors in mysize.
Hello Angela,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
After a couple orders, there was nothing left from Fabletics that suited me. I have long legs and a very short torso, and not much fit that. I'd love to see more long size pants, tennis skirts, and sports bras that don't have a huge band (the ones available would definitely choke me).
Hello April,
It is with great regret that we received your feedback regarding the options we have online. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I love the product! But due to the membership business model and high costs, I am likely just a one time customer. Had the shorts stayed 2 for $25 Fabletics would've gotten 3x more money from me. I don't want to pay 50 for 1 pair of shorts, which is what my credit would've cost monthly. I really wish you would just had $25 shorts. You would make way more money.
Hello Alex,
It is with great regret that we received your feedback regarding the VIP program and the prices of the items we have. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia
I have ordered several times from Fabletics and have always been very happy with the quality of the purchase. I read the reviews to see how an item fits - but I have found most are fairly true to size. I have several pieces that are at least 4 years old and they still wash well and look great! I have recommended it to several friends and they have all been happy too. It does take a couple of weeks for shipments to arrive in Canada, which is not a problem for me as I know to expect that.
Hello Erin,
Thank you very much for spreading the good news about Fabletics! We really work hard to provide the best service and products that we can. This is such a great inspiration for us!
Best,
Renz
It's always fun when I enter into the store because I already know everyone there. When I walk-in they greet me with hello good to see you back again. They always let me know what is new on the shelves and what is on its way to the store from the hub. They always give me an honest answer when I ask if this color looks good on me. If it's not in the store they will order the products and send it to my house for me. All an all I'm very happy this company started doing men clothing to workout in or go out casually. FYI people this is not a fake review at all also I'm truly a happy customer of them. For the first timers go to your nearest store and try on the clothes you'll fall in love with them like I did.
Hello Dawayne,
Thank you so much for loving our brand! We are glad you are enjoying our products and services! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
I ordered two pair of shorts (I am a first-time buyer). It took over two weeks to get my clothing. The wrong size was sent with respect to one of the pairs, the other was correct. I did send back the pair and a new pair was sent. This time was the same color as the pair that fit, not white like the pair I ordered. It also took two weeks. I will not be buying any more clothing from Fabletics.
Hello Felipe,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Fabletics charges you $50-$60 a month or whatever it is, and then they discount EVERYTHING so that the "credit" you paid $55 for can redeem you 1 item. Not $55 WORTH of items, no. An entire outfit is $25? Guess what, your whole $55 credit gone for the $25 outfit. It truly is quite the scam being a "VIP".
Hello Emily,
Thanks for sending your review! Your feedback about our pricing and member credit usage is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Everything was delivered as promised. On a timely basis. Great product quality and fit. Will order again and again.
Hello Duane,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
I have a good experience all around with Fabletics. From choosing the outfits on the website to wearing the clothes my experience has been great.
Outstanding clothes fit and material. Great deals and customer service.
Hello Ana,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
For me fabletics is my go to brand for sportswear it give you quality plus make look good you use to go to the gym or personal activities like going out with friend and family
Hello Benjamin,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Hello Debbie,
Thank you for sharing your experience with our products and skipping the month. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Terrible never received items customer service did nothing to help
Hello Gabriel,
It is with great regret that we received your feedback regarding your purchase. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Website kept tripping out and navigating to random spots on the page
Hello Gavriel,
Thank you for sharing your shopping experience online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Clothing is amazing! I'm a VIP.and am able to skip any months as needed. Definitely will recommend!
Hello Diora,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
I enjoy my Fabletics leggings and I'd like to purchase more but my size and color are rarely in stock. For this reason I don't see a value in continuing my membership. If I cannot buy the products I want/need when I need them I am forced to shop elsewhere.
Hello Sarah,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Hello Jamie,
We always aim to deliver a great experience. We are gutted when we miss the mark! Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I love the Powerhold Leggings. I wear them every day when I'm doing my workout.
Hello Reuben,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Mary
The app glitches often and so does the website. The sales and links to them are confusing because of the listed items aren't clear enough and sizing changes so much as to what is actually on sale or available. Makes me not want to continue buying from them.
Hello Derick,
Thank you for sharing your shopping experience on our mobile app and the website. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
The clothes I purchased did not fit in any way shape or form like they should have. I returned them and they were supposed to send me a different size, they never did nobody ever called me but I got an email a couple weeks later stating that they were out of stock and I would get my refund. When I went online to see if they were really out of stock it was not showing that they were out of stock it was showing they were in stock. Crappy business, and way over priced.
Hello Ashlie,
Thanks for sending your review! Your feedback about our product sizing and return/exchange process is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jennifer,
Thank you for sharing your experience with the VIP program and the deals we offer. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary