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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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I called to cancel (since you can't cancel online) and I was told I could skip a month, and I explained that I've been doing that for a while; however, I want to cancel. I could lose my member credit so instead I had to place my order to then cancel.
I had the wrong address on the order- (I can't change this online) so I of course call and they weren't able to help.
There's not enough functionality one can do online, and the phone lines are terrible help.
Ordered one thing from online and got signed up for a monthly membership I didn't realize I would get signed up for. Canceled the membership after my card got charged. Fabletics proceeded to cancel the shipment of my box and not refund my money.
Hello Jason,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
The item came quickly. The mobile app isn't very responsive but I still was about to find and order what I wanted. The fit is perfect I just have to remember to order small tank tops. The shorts and jogger are awesome.
Hello David,
Thank you for writing a review! Your feedback about our mobile appis important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I have been getting your power hold leggings for a few years either in the store or online. My first pair lasted me for a couple year with heavy wear. The couple pairs I received last time are thinner and strings on every seam. I have only had my newest pair for around 6 months and they already have holes in the crotch and thigh area. Quality is not what it use to be at all!
Hello Heather,
Thank you for sharing your experience with the quality of the leggings you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I was charged for something I tried calling in about to cancel and was charged anyways. Couldn't get through to their customer service. I think it was intentional.
Hello Blake,
We appreciate the feedback you shared regarding the VIP program. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
Fabletics customer experience is very good, and the customer service reps always responsive. The clothes, however, did not always fit quite right, leggings off a bit, and sometimes the quality was not up to par -- zippers would break, etc. The designs are super cute however! Just didn't work for me. I walk, hike and hit the gym for work outs so maybe I was too hard on them.
Hello Grace,
Thanks for sending your review! Your feedback about our product quality and sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I have never had a delivery take such a long time. And I've ordered things from China.
It actually took over 3 weeks to get two pairs of shorts!
Then the shorts have no lining (which could be my fault), but they are 100% see through.
What a terrible design! Will not be ordering from them again.
Hello Jeremy,
Thank you for writing a review! We appreciate your feedback on our delivery and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
It seems you as a company have the intent to scam consumers.
You rely on people not being able to cancel their subscription.
You also cancelled my order. So literally all it got me was almost loosing $50.
$#*! you, $#*! your company, and $#*! off with these emails trying to scam me again.
Hello Balie,
It is with great regret that we received your feedback regarding the VIP program. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
Ive enjoyed being a customer of Fabletics! They are the only brand of leggings I wear! I recommend them to everyone I know!
Hello Roberta,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
Lots of good things about fabletics. I recommend them. Would be better if they were a more sustainable company and made slight tweaks to the member credit system. I'll continue to buy from them. Been enjoying the diversification of products they've come out with lately. Hopefully the pressure for all clothing companies to increase sustainability further shapes their methods
Hello Gen,
We are glad you are enjoying our products! Your feedback about member credit usage is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I love that i always find great outfits and deals. However the prices are in USD which makes the items more expensive after the conversion to CAD. It will be nice to have a store in Canada where we can also have cheaper prices.
Hello Zainab,
Thank you for sharing your experience with our items and the prices we had online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I saw one day an ad abut Fabletics and its offer and decided to give it a try. At first, I simply bought a pair for the fair price and nice colors, but I soon realized I got more than that. Honestly, it is the best pair of shorts I have. They are extremely comfortable and breathable. With previous shorts, they usually felt tight, sweaty and uncomfortable; but Fabletics are very stretchy, cooling, and so far, I have washed them many times in the laundry machines and the color does not fade away. They feel modern with their multiple pockets, ties and design. I strongly recommend this brand, and I recently made another purchase for shorts and sweatpants.
Hello Javier,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I purchased leggings, sweatpants, bra and underwear. I was not pleased with the quality of any product. Leggings were too thin and not breathable. Sweatpants were great the first time I wore them but shrink a couple of inches each wash (followed washing instructions). Would not recommend or buy again.
Hello DeAnna,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I have been a long time VIP of Fabletics. My only frustration is when I try and skip a month. The system won't let you do it on your phone, on the app, or on an ipad. You can only do it on your computer. You can't even skip a month by calling (I've tried when I've been travelling and away from my computer!). That is super frustrating. But I do love their products and have been happy with most everything I have bought from them.
Hello Catherine,
Thank you for your review. Our Member Services Team will contact you right away to assist you with your skipping concern.
Best,
Renz
Size are not as expected but good quality. I don't recommend without trying
Hello Vengal,
Thank you for sharing your experience with the sizing of the item you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Hello Diem,
We always aim to deliver products of good quality. We are gutted when we miss the mark! Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
It was an absolutely terrible experience. I feel like this is a scam. I would never ever recommend this to anyone.
Hello Joyce,
Thank you for sharing your shopping experience online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I placed an order for 2 pairs of shorts for $24. I only received 1 pair. I called and spoke with a customer service rep and they said they could not help me.
Hello Edward,
We appreciate the feedback you shared regarding your purchase. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
Hello Gina,
We are glad you are enjoying our products! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Super comfortable, looks dressy, great purchase. I recommend for the people who like to be comfortable but look good at the same time. I would love for them to be more tight on the button of the leg, but nothing you can fix…
Hello Dennis,
Thank you very much for spreading the good news about Fabletics! We really work hard to provide the best service and products that we can. This is such a great inspiration for us!
Best,
Renz
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Hello Kaidimairis,
Thank you for sharing your experience with your order and canceling your VIP account. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary