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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Prices are way higher than they use to be and the monthly credit does not cover anything anymore so not sure what the point of it is. I placed a few orders and the delivery took forever, and the quality of the items does not seem to be as good as a few years ago.
I absolutely love fabletics! Great quality, cute, and comfortable pieces that stand the test of time! One of my favourite brands!
Hello Claire,
Thank you so much for loving our brand! We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I love Fabletics because the make clothing for a variety of sizes and they use pretty material. There hip and sassy.
Hello Patricia,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
I am not going to lie but the quality recently has been hot or miss. One product get sent in the wrong colour and I tried to return it but could not figure out how to do it. I thought I had it figured out but did not get a return label. A dress I ordered lately ripped along the seams the first time I put it on. And a recent body suit also ripped after one wear.
I also keep getting delivery notifications days before my product shows up. It has been very disappointing.
Hello Karen,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
All arrival fit great, function well and are of great quality. They will be the #1 shopping site for casual dress and sport clothing.
Hello Kurt,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I didn't like sign-up process. There is no opt-in option, during the checkout, you are signed by default. It's a little tricky to avoid getting charged the membership if you don't want to. The prices without the membership are not great. The quality of the products are good, but for me it doesn't justify the price (without the membership). I should say I don't need active wear for everyday use. I do exercise two or three times a day.
Hello Ivanhoe,
Thank you for taking the time to leave a review. Your feedback about our pricing and the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Initial Experience was very good. Unfortunately difficult to buy more merchandise without paying a high price
Hello James,
We appreciate the feedback you shared regarding the prices of the items we have. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia
The pricing structure for these clothes is absurd. Monthly charges of $50 for clothes marked up to $90 that are only worth $35.
The shorts aren't bad; I like them a lot. The pants are all meh. But who wants to enter into a monthly overpriced agreement for shorts? How many gym shorts do you need? The 'drop' is just ludicrous.
Hello John,
We always aim to deliver products of good quality at a reasonable price. We are gutted when we miss the mark! Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Quality is always great! I just wish there was flexibility with the monthly charge if not skipped for long term members.
Hello Bria,
Thank you for taking the time to leave a review. Your feedback about the VIP membership and the 'Skip the Month' option is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Ads have super cute prints then they are never in stock.
Hello Angela,
We appreciate the feedback you shared regarding the options we have online. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
Used to go to lululemon all the time, but recently got into Fabletics and it is so much cheaper for similar quality clothing
Hello Derek,
Thank you for the great review! We're so glad that everything worked out for you. At Fabletics, we always do our best to provide the best service and unique style at an affordable price! Have a great day!
Best,
Mary
I ordered two new pairs of shorts from you guys a few weeks back. I was very excited to receive them at such a great deal. Unfortunately, I never received my order despite a guarantee that they arrived. I will not be shopping from Fabletics again and I will tell all my friends to not shop there either.
Hello Jake,
Thank you for sharing your experience with the order that you have not received. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I love the pants, they fit perfectly and I love that the sweat does not go through. Perfect for working out and doing squats. Not see through which is a plus.
Hello Fabby,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I called in to fabletics to help with my returns. They were extremely helpful and had answers to all my questions! It was amazing! I love fabletics!
Hello Arrelia,
Happy to hear that your concern was taken care of! We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
I bought the shorts——came out way too small. And both pants weren't even the same length.
Hello Ian,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I do really like the leggings and sports bras, however the website and app are very slow and glitchy. It makes it difficult to complete a transaction. I also don't find it easy to use my rewards points.
Hello Frances,
Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our app/website. Your feedback about your rewards points is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
The last tights I bought on Fabletics, weren't the same quality as before. The fabric is very bad, I haven't wash it yet and some of the sewing is coming off. I don't know what happened with the manufacture here but is really bad. I used to love Fabletics tights. Definitely something you want to improve.
Hello Berenice,
It is with great regret that we received your feedback regarding your purchase. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
Hello Jay,
Thank you for the great feedback We're so glad that everything worked out for you. At Fabletics, we always do our best to provide the best service and unique style at an affordable price! Have a great day!
Best,
Mary
I love Fabletics, but have been disappointed several times when I see an item that I would like to purchase but it is not available in my size in the color I want. This happens quite often and stops me from purchasing anything. I understand the company is geared more towards the younger generations, but several of us from the "older" generations like to wear leggings and tops. I would like to see more styles for a multi-generational clientele.
Hello Sara,
We appreciate the feedback you shared regarding the options we have online. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
The leggings that I purchased as a gift for my wife have poor quality and are coming apart at the seams
Hello James,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jennifer,
Thank you for sharing your experience with our prices and the monthly member credit charge. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary