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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I like the products that I received and the price. I was surprised that there was an automatic subscription charge from my credit card. Customer service removed the charges but now I have a bad impression of the sales methods.
The clothes are comfortable. The problem I have is the prices. First I do not like having to pay $54.95 for a monthly membership. That's high. Then that price only gets you 1 member credit that can not be used on everything. A lot of the things that you can use a member credit on don't even cost $54.95. Waste of money.
Hello Vanessa,
Thanks for sending your review! Your feedback about our pricing and member credit usage is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Item I was really excited about never arrived, despite multiple calls to Fabletics and the shipping partner. I used a VIP credit to purchase and was only reimbursed for $26.
Hello Safia,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Misleading upfront deal. Membership is essentially a pair of shorts every month for over $50
Hello Ian,
Thank you for your honest review. We appreciate the feedback you shared regarding the VIP program. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia
I love the quality of my leggings. I love that it help lift and hide the area that I don't want to show off. The t-shirt are light and comfortable. The bra are comfortable and I love how soft they feel on my skin.
Hello Adelin,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
I love Fabletics clothing and being a member makes it even better! They always have awesome deals and the process is easy to understand if I want to skip a month.
Hello Josie,
Thank you for the great feedback regarding the VIP membership! Rest assured that we will continue providing the best service for members like you. We hope you will always have a nice experience with us. Have a great day.
Best,
Lia
I highly dislike the fact that Lizzo is part of Fabletics. She is absolutely disgusting and I feel like Fabletics is promoting obesity by being represented by her. AND the fact that I can't edit or cancel an order after I place it is bull$#*!.
Hello Brittani,
Thanks for sending your review regarding our brand! Your feedback about your recent order is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I've never been disappointed by a purchase. I Love fabletics!
Hello Chantale,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Did an online order... 75% of the things we didn't like or didn't fit right. Cant return it without going into a store that is not close to our house. Hate the membership club I don't know how to get out of. Will be blocking your company from charging my card
Hello Heather,
Thanks for sending your review! Your feedback about our product sizing/style and the return/exchange process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Ad said 2 pairs of shorts for $24. "Forgot" to mention $54/mo."subscription" that was never really expressed outside of small print. Seems important to me… refused to waive even when I called to cancel and return. Scammers. Will never consider this brand again.
Hello Ariel,
Thank you for taking the time to leave a review. Your feedback about our promos and the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
My experience has been great I would definitely recommend it to my friends and family.
Hi Sheralyn,
Thank you so much for your awesome feedback! We are very happy that you have had a wonderful shopping experience with us. Have a great day!
Best,
Kim
A friend of mine introduced me to Fabletics and I never regretted signing up for it. The quality and the fit are perfect. I love the styles! I've been recommending this to my friends and they've never been disappointed.
Hello Marivic,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
The majority of items are always out of stock. This makes me less willing to remain a member.
Hello Alison,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
The site did not list the items as being in American dollars so the credit card bill was way higher than expected even though it is a Canadian web address. Some sort of heads up would have been nice. My order opened me up to fraud. I started getting emails saying that my order was coming through ups and it wasn't so I had to cancel my credit card. When I called customer service didn't seem to care about what had happened at all so I just cancelled my account. One order and I cancelled. Not impressed
Hello Robyn,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about our pricing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Hello Debbie,
Thank you for your review. Our Member Services Team will contact you right away to address your concern about the return and exchange process.
Best,
Renz
I ordered a two for one deal and only received one item. I called to find out what went wrong and the customer service agent said I messed up and that there was nothing she could do about it. I cancelled my membership immediately. I'm just glad the poor customer service was right out the gate. I'd hate to think I'm paying people to treat me like a inconvenience later when I couldn't cancel my membership.
Hello Robert,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about our promos and the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I will not longer be a customer to fabletics- their membership is a joke. If you forget to skip the month they charge you right away for "member credits" that you can use later. The funny thing is that they don't remind you when they expire and of course they don't care if you loose them as they profit from you. Shady business!
Hello Ana,
We appreciate the feedback you shared regarding the VIP program. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
I was wrongly charged for a product I didn't purchase.
Hello Abdullahi,
It is with great regret that we received your feedback regarding the transaction on your account. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
Great quality, doesn't fade, and is comfortable. First heard about Fabletics through a friend who showed me the 2 for $24. Ever since I've been hooked!
Hello Dominic,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!
Best,
Renz
I was introduced to fabletics by my 27 year old son. I loved everything in my initial order and have place around 10 orders since. I am also part of the scrubs founders group. I wear fabletics everyday for everything outside of work until the new scrubs come out. Here's the thing. It's really hard to easily navigate to a style I like "on sale" in my size. An example is that I click on a link that pulls up the new items or sale. Then I click on the style I want but then it's not in stock in my size for the color I want. So I usually click around for awhile until I find something cool that I like and add it to my shopping cart. Then I exit out and look for other things in my size but have a hard time finding what I want so I usually give up after 19 minutes which is usually all the time I have to look around. By that time I'm not sure if I want the thing in my cart which I don't really need anyway and exit my browser to go back to work. So I would have spent a couple hundred dollars more this year if I could click a button and everything that's in stock in my size came up. Then I would sort by price or style, quick add them to my cart and checkout. But for an impulsive buyer like me I just need a little easier convenience so I can spend money faster.
Hello Mark,
Thank you for sharing your experience online and the products we offer. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
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Hello Darrin,
It is with great regret that we received your feedback regarding the VIP program. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia