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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I've been trying to return 2 unopened pants for the past several weeks without response by Fabletics help. Needing a new shipping label as the one provided didn't work. Thanks!
Hello Colin,
Thank you for your review. Our Member Services Team will contact you right away to address your concern about returning items.
Best,
Renz
Ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok
Hello Brenda,
Thank you for your review. For further assistance, our Member Services Team will get in touch with you right away.
Best,
Renz
I love the low compression leggings with pockets. Those are all that I buy.
Hello Diana,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
Very difficult to get in to the website, navigation is sketchy as well.
Hello Alison,
Thank you for writing a review! Your feedback about our website is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Very nice clothing but they suck you into a membership scam with a very low price and hope you don't notice.
Hello Timothy,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
I love the the shorts I got from Fabletics and they were priced to sell. However, you had to join an expensive subscription program that was very tricky to cancel once you signed up which turned me off. They have a great product, but I don't need exercise gear enough to want to join a clothing subscription service.
Hello Adam,
We appreciate the feedback you shared regarding the VIP program. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
So i fell for the promo of 2 for $24. Shortly right after that i canceled bc ofc i didn't want to pay for the VIP subscription. Days after i received a charge in my bank account for $60. I tried to resolve it with my bank but they were unable to and said i had to tell fabletics. They've been unhelpful i do not recommend.
Hello Alejandro,
It is with great regret that we received your feedback regarding the charge on your account. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Hello John,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
The clothes don't fit as described. The discounts only applied after a labyrinthine system of membership. I can't for the life of me understand how Fabletics works. It's a mystifying system that I've already quit.
Hello Donald,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
Every time I've ordered never had any complaints with my order with my delivery with anything great service always
Hello Carmen,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I did not know you were charging me each month a membership fee. When I finally noticed it, I had lots to point I had to use before cancelling. I do not like the fabric of the outfits.
Hello Francesco,
Thank you for taking the time to leave a review. Your feedback about our product quality and the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Wasn't what I thought I was getting, and I was automatically enrolled in the VIP with a monthly fee even though I said not too. I will never buy from there again, I will continue with pop fit they've always treated me like a VIP.
Hello Leanne,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
What a terrible experience. Everything is way too expensive. I only purchased because of a good offer. It took way longer to get here than they promised and they wouldn't refund the fees for expedited shipping. When it did arrive it was completely the wrong order. I told them about it and they said they would send the order i paid for but it never showed. Money down the drain
Hello Chantel,
It is with great regret that we received your feedback regarding your purchase. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
Great product, great experience. Highly recommend.
Hello Heather,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!
Best,
Renz
Order # *******416 I returned for an exchange (size L). They sent me size medium again. I cannot access the incorrect return order to exchange or return now. Would like to receive the items in a large and return the mediums to you.
Thanks
Hello Carolyn,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Color selections limited in styles I like so I haven't ordered that much
Hello Frances,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
I've place multiple orders only and it seems like the website gets slower and slower every time. It's freezes all the time. Enough to discourage me from coming back.
Hello Juan,
Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our website while checking out. Our Member Services team will contact you right away for further assistance.
Best,
Zeth
I have been buying Fabletics products for the past 3 years and am very happy with the quality, VIP deals/specials and their customer service! I highly recommend Fabletics!
Hello Dana,
What an awesome review! Thank you so much for the positive overall feedback! Have a wonderful shopping experience in Fabletics! Hope to hear more from you in the future!
Best,
Lia
The materials and styles just no longer feel worth it for the price points. The member credits have significantly decreased in value of quantity and choices of how to use.
Hello Allyson,
Thanks for sending your review! Your feedback about our pricing and member credit usage is important, and we would like to address this as quickly as possible. We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Amy,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz