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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
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Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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The app is absolutely terrible to use, always ended up on a computer. Did actually really like the clothes but the app made it unbearable. I also signed up for the monthly membership and when sales came around felt it was a scam. I could could double the clothes for the price of the membership outfit, with free shipping. Ended up cancelling.
I really like fabletics but it seems the pants that I enjoyed regularly, the logo moved to the leg and that is the reason that I left and also the pureluxe tights didn't seem to be holding up as well, a few washes and started to pill
Hello Ross,
Thank you for writing a review! Your feedback about our product is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
One of the worst customer experiences I've ever had. This was my first time shopping here and I will never be back and will be a lifelong detractor.
Hello James,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Don't make it easy to get out of the monthly charges you don't have an easy option other then waiting tell the first of the month. It stupid you get automatically in-rolled after a purchase. I won't be buying anything again for that reason alone. You need to make the vip month charge crap a separate thing from actual purchases.
Hello Frank,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
Why bother having sales when you don't have the stuff in stock to sell. Always frustrating trying to
But tights from this company,
Hello Barbara,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
The clothing is great, and there are deals aplenty, but the monthly opt-out to avoid paying for a "credit" is tiresome.
Hello Julie,
Thank you for your review. Our Member Services Team will contact you right away to address your concern about the Monthly Credit.
Best,
Renz
So I buy some shorts on the site, and they ask me if I wanted to be a VIP member and a free trial, so I'm like why not? I apply, they don't tell me how much it costs and then 3 months later I've completely forgot about this subscription, turns out they charge around 50 dollars a month for this subscription. I figure why looking at my bank account, they neglected to send me any email or notification of any kind that I was spending so much money on their site, which was really annoying.
Hello Jarom,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
Love the site, never have any issues. Easy to navigate, check out is super easy. User friendly.
Hello Jennifer,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
I love the Fabletics brand and material, only when it's consistent. It seems like I order the same shirts, and they all come in different lengths stating that they are the same size. Also, when I try to return it or get a refund, the call operator doesn't do an excellent job helping me exchange said items. I had to cancel my membership because of this. Very unfortunate.
Hello Erik,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Fabletics had some really cute styles for all ages when it first started. Now I feel like they are catering to all the young skinny girls who like crop tops and shimmery fabrics. How about have a nice mix for those of us that have cellulite and don't want to show off every asset we have.
Hello Tracey,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I've changed over my entire wardrobe from the mainstream brands (Nike, adidas, etc) to Fabletics and I can honestly say it's been a great move. Everything is good quality, properly priced and fits well. Glad I made the switch
Hello Andrew,
We are happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I love having a sales person to explain the different styles of leggings and what works best for my type of workout
Hello Danielle,
Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you! Have a great day!
Best,
Lia
The shorts with the liner are perfect for my work outs and walking afterwards. They fit perfectly as do the workout shirts that I purchased. Very satisfied customer.
Hello Greg,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Look, I have nothing bad to say about a single piece of clothing so far. But the clothes probably aren't ethically made, the bottom tier employees doubtfully get paid a fair wage, and the subscription based method of creating brand loyalty is scummy.
But the clothes are good and bringing Lizzo in was smart because I'm here now.
Hello Vivan,
It is with great regret that we received your feedback regarding our VIP program. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I love the material and the fit is awesome. Every time I'm in the store the customer service is the best
Hello Prentice,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
Initial order process was very quick and easy. Ended up having to wait several weeks before getting my initial order and could not login to the website to track my order - my account didn't exist.
I finally did get my order but the shorts were longer than what I had orders. Tried to call to exchange and was told they were out of inventory and tried to get me to sign up for a membership as well.
I ended up canceling all together. I figured what I spent was a sunk cost.
I experienced an overwhelming number of e mails and had to opt out as well.
Overall the product was okay I just think they might be symptoms of a new company trying to optimize their experience. Might give it another try in a couple of years.
Hello Erik,
Thank you for writing a review! We appreciate your feedback on our delivery and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I've never had any problems with any of there clothing or have a reason to contact customer service.
Hello Jan,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Used to love their tights recent purchase were already ripped/ruined when I received them. No online chat? 2022. Every business has online chat. Have to call to cancel? Super prehistoric. Very sad it's gone so downhill.
Hello Sarah,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Low prices but great value and fit! Love the designs and colors available.
Hello Eshe,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
I really need to cancel the subscription but I haven't figured it out. All I can do is put it on hold but it only does it for one month then I forget to turn it off and get charged. I will never buy from Fabletics again after I cancel.
Hello Brandon,
Thank you for your review. Our Member Services Team will contact you right away to address your concern about the account cancelation.
Best,
Renz
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jessica,
Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our app. Your feedback about our promos and the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth