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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
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Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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I bought a pair of leggings to work out in. They fit perfectly and were so comfortable. I wore them 4 times, had not washed them yet and they ripped on the seam. They also had no pocket for a phone. I also bought a sports bra. It also fit perfectly and was very supportive. But the padding is always moving around and extremely difficult to properly replace. And when I wash it, they fall out. I also bought a tshirt. So far, no problems with that.
Hello Christina,
We appreciate the feedback you shared regarding our products. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
Fabletics does have cute outfits, but they don't really fit me or speak to my age group. I don't like and would never wear all of the cropped tops, and I would prefer some tunics and more lounge wear options. I like to cover my rear when I wear leggings and I don't like wearing tops that are clingy, too short, or with cutouts. I will say that Fabletics makes returning items very simple and easy to navigate. There are always having a lot of sales, which if you regularly shop athletic wear is very nice. They make it simple and easy to skip a month if you're not interested in accruing a lot of credits. If I were still in my 20's or even 30's-40's Fabletics would probably be a favorite shop, but as a woman in my late 50's and with bits and pieces I like to keep covered up, I struggle to find styles in the Fabletics lineup that fit my preferences.
Hello Darla,
We appreciate the feedback you shared regarding the options we have online. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
I have ordered bottoms from "The one" and "The fundamentals" collections as well as shirts from the "Training day" collection, all fit great and the fabric is awesome. The only thing is you run out of certain colors too fast. Would love another pair of "The one" shorts in Khaki.
Hello Javier,
Thank you for taking the time to leave a review. Your feedback about our selection is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Hey guys, I tried to chat w someone but never received a response. I ordered socks and only received 1 pair. I thought I was getting 3 pair. I've tried chatting 2x and never got a response
Hello Jeff,
Thanks for sending your review! Your feedback about your order is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
It says you can skip any time but actually you have to do it between the first and the fifth of every month, they're counting on people to forget to do it within a small period of time and keep collecting their money
Hello Kate,
We appreciate the feedback you shared regarding the VIP program. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
They subscribe you for a monthly service by just making a purchase that you then have to call and cancel and they push on the phone to not cancel with incentives, if I wanted a monthly service charge I would sign up on my own all I wanted was to make a purchase and they ruined it
Hello Francisco,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I'm always impressed with how fast they fill and ship my orders. Fabletics has been my go to for a few years now, I love how comfortable and versatile they are. I wear them at home, at work, for exercise, and even for date nights! The quality and material is wonderful. Only once in the past few years have I received anything that wasn't perfect. (There was a small tear along the seam of the pant leg) not a big enough deal for me to return, I kept them for camping, mud runs and adventures with the kids.
Hello Carli,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I have had the shorts for a little over 3 months and the inseam on both pairs has already come undone. Seem to be pretty cheaply made.
Hello Chase,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Fast shipping, great selection, great prices, great quality, easy returns. What else could you ask for!
Hello Carol,
Thank you for shopping with us. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
Correct fit and quality completely delivered order and timely arrival
Hello Julio,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Was not impressed with this product. The material was itchy and weird feeling and the sizing was horrible! Would not recommend to anyone
Hello Dasha,
Thanks for sending your review! Your feedback about our product sizing and quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Love, love, love my electric cherry summit teddy jacket! The item is true to its color in person as well as size (M). Can't wait to wear it and order it in another color!
Hello Jennifer,
Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to know that you enjoyed our products.
Best Regards,
Clark
You're now charged even if you make a purchase that month. Ridiculous.
Hello Amanda,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
Fabletics employee tried to convince me I could still keep my membership. I am disappointed in the merchandise ie same styles and very unlivable colors and styles. The catalog devoted to plus size patrons is demeaning to large women. The models are not well groomed and look like " street walkers".
Just not my style.
Hello Maureen,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
It shouldn't be so hard to get my money back, but I had to spend time going through the help desk rather than my return going through as expected.
Hello Nicole,
Thanks for sending your review! Your feedback about your return/exchnage is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I always get my order within 1-2 weeks. Packaging protects my purchase and returns/exchanges are simple and free. I highly recommend to all my friends and family!
Hello Lia,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
Great product and prices. I would still be a customer if they didn't have a membership requirement. I was always forgetting to opt out for the outfit. It was frustrating.
Hello Melanie,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Ordered xs as i am an xs at 98lbs 4 foot 11 and they are for like a 8 year old they are skin tight. I tried to do an exchange but the rep said there are no smalls in what i ordered. He offered a credit to fabs. Not a return and refund.
Hello Candice,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Customer service sucks, even with membership clothes are still way more expensive than what the quality is worth, slow shipping and returns, if you ever forget to skip a month they will never refund you your money, I got trapped in a bad cycle with fabletics waiting for them to have items that I actually liked and felt were worth the money I had already spent in forgetting to skip some months (that I couldn't have refunded back) and then have to wait on exchanges and returns then forgetting to skip a month again then having to do it all over again before I could finally cancel the membership and not lose money I had already spent. And after being in a membership for 5+ years I only ever had $120 in savings…IN 5 YEARS! Not worth it at all. Oh and of all the fabletics clothes I own (which are way more than I ever would have wanted to own) I maybe really like 2 pieces and I don't want to even admit how many pieces I have maybe worn once. Soooo irritated that it took me this long to get out but sooo grateful to finally be done. Again, NOT worth it.
Hello Kate,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kathia,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz