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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Your company has been double charging me for the last three months! I had to fight with PayPal to get my money back then had to block future payments When I went on my account now you have me down as VIP since August 2022 they is completely incorrect very disappointed with customer service way to much energy n my limited time to argue with your customer service the call center was so loud people all laughing in the back room terrible
As a woman with a larger chest I like that you fear your company towards fitting all sizes. Although your sports bras fit fun in the store then are not functional long term. Most of the bras pull at my neck making it very uncomfortable to wear.
Hello Marissa,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
The bras didn't fit as good as I thought, dug into me badly so disappointed. I ll order the pants or joggers and spandex again loved them. Thks Bernie
Hello Bernie,
Thank you for taking the time to leave a review. Your feedback about the sizing of our products is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Fabletics has really good products. I just can't afford them anymore.
Hello Laurina,
Thank you for taking the time to leave a review. Your feedback about our pricing is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Be careful of the sneaky monthly charge. Add very small disclaimer at the bottom of your emails. Don't get suckered
Hello Jin,
It is with great regret that we received your feedback regarding the monthly charge. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Great company. Love their clothes. They're super comfortable and amazing to dance in.
Hello Serena,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!
Best,
Renz
I mostly LOVE fabletics! I love the legging with pockets the most. They are comfortable and durable and don't stretch out. The only problems that I've had is that some of the seams have come apart which really sucks after you have paid all that money, especially to be a VIP member. Also there have been a few times they have ripped easily when snagged on something, but I do realize this is more my fault. Also I would love it they had more styles in black. I have really loved being a costumer, but just not sure that I can continue being a VIP member.
Hello Randi,
It is with great regret that we received your feedback regarding your order. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
Too expensive didn't know there was a monthly subscription fee.
Hello Jonathan,
Thank you for taking the time to leave a review. Your feedback about our pricing and the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I thought membership was free until i was charged nearly $60
Hello Albert,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
Advertisement references a sale but also de-emphasize the requirement of joining a monthly subscription process. Shipment details and updates were lacking
Hello John,
It is with great regret that we received your feedback regarding our VIP program. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia
Hello Julia,
We appreciate the feedback you shared regarding our skipping option. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Before washing the item I purchased, I tried one of them on, the fit was good. After washing everything, the items shrunk to the point where everything is unwearable. I took the items to my local store where they would not return anything because it had been washed. I explained the situation but was told there was nothing they could do. Completely dissatisfied!
Hello Greg,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I always get my leggings from fabletics and it never disappoints. Always quality product and premium fabric!
Hello Chaz,
Thank you so much for your feedback! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Loving the pants/sports bras. Love the fit and material. Love the prices too. The workout pants/sports bras at Walmart are more expensive and less quality. I will stick to fabletics.
Hello Cindy,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Though the quality is good, shipping is ridiculously slow and the cost is too high. I have found other athletic wear I can obtain at a more reasonable price and that I can receive a few short days after ordering instead of the weeks it took for Fabletics to ship.
Hello Brigitte,
We appreciate the feedback you shared regarding the prices of our products and our shipping policy. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
The clothing is nice and flexible! With the hoodie I am able to wear it in cold weather without it being too bulky!
Hello Clinton,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
Almost every piece of active wear I have bought has been a great fit. The fabric is soft and the colours are bright and vibrant. I love all my active wear outfits even though I don't workout as much anymore since my spinal surgeries. The outfits are great for everyday wear around the house running errands because they have lots of stretch, for bending and moving around.
Hello Suzette,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I've been a Fabletics member for years and years. I've always been a huge advocate for this brand because the quality of their products is exceptional. As of recently, I do not receive emails with a reminder to 'skip the month' and the new layout that allows for 1 Member Credit to purchase a $24.99 item when the Member Credit costs me $50+ is absolutely absurd. Very disappointing. The process to cancel is convoluted and time consuming. The quality of products is diminishing and "matching sets" are not at all matching in color. Overall, with the decrease in quality of the products and the lackluster membership functionality that is taking advantage of me as a consumer, I will not be a member for much longer.
Hello Kaitlyn,
We appreciate the feedback you shared regarding the items we have online and the member credit usage. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
It seems like every month, it was the same things listed under outfits and most of those cost less than my monthly fee. There were rarely capri length leggings or running shorts. And, the running shorts have an annoying zipper on the back, so if you are doing any type of exercise or stretch when lying on your back, the zipper has a tendency to poke.
Hello Ann Marie,
We appreciate the feedback you shared regarding the options we have. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
One pair fit perfect. The other pair was uncomfortable even though it was the same size.
Hello Bonnie,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kathleen,
It is with great regret that we received your feedback regarding the charge on your account. Our Member Services Team will contact you right away for further assistance.
Best,
Lia