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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Great prices and leggings. App needs some UI work though.
I sent my return back and 25 days later I still have not received my refund to original form of payment. I spoke with multiple people on this and each person tells me something different. I will not purchase more products from this company.
Hello Chelsey,
Thank you for your review. Our Member Services Team will contact you right away to address your refund concern.
Best,
Renz
Hello Katie,
Thank you for your review. Our Member Services Team will contact you right away to address your shipping concern.
Best,
Renz
Literally obsessed with your brand. This is ALL I wear. You guys never disappoint!
Hello Darion,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
I love that they have expanded sizing I can fit in. I love the quality and the feel. I think the shipping could be improved. It takes a while longer than other places I've purchased from.
Hello Amanda,
Thank you for taking the time to leave a review and your feedback about our shipping service is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
Can never find anything on the site that is more then 50$ value to use credit
Hello Angela,
Thank you for your review. Our Member Services Team will contact you right away to address your concern about the Member Credit.
Best,
Renz
Everyone is always so helpful at the Columbus store! They make returns and exchanges so easy. And they always help me find things to buy!
Hello Amanda,
Thank you so much for your feedback! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our staff in one of our stores. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
I will wear power hold leggings forever. Please never stop making them. We need more colour options for the specific power hold leggings
Hello Chelan,
Thank you for taking the time to write a review! Check out our new selections on the 1st of the month and we encourage our members to shop at the beginning of the month when the new styles are usually released to ensure availability. Have a great day!
Best regards,
Chad
The whole membership is a scam. The pricing is also so confusing. The credits are worth 80 dollars but nothing is 80 dollars. There's no need in the world for such a membership with such a limited inventory. Just sell it for a regular price and stop the membership. The last thing we need is somebody asking you to be a member of an athletic store that has 3 items to sell.
Hello Daniel,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
The leggings and joggers are fabulous. I do have a problem with the sales and when I go to order they are usually out of stock and low number in stock.
Hello Kim,
We appreciate the feedback you shared regarding the options we have. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
I was disappointed with my purchase. I had higher expectations. The packaging was cheap. The items were too small.
Hello Debra,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
It takes to long to view an image and then I have to start all over when I want to continue my search. It really slows down my shopping experience.
Hello Diana,
We are very sorry to hear that you have encountered a problem navigating the website. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I liked everything about fabletics except the membership part. I bet ya the membership is worth it tho! They have very cool clothes and lots of good stuff to get
Hello Ashlynn,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
I like the clothes but there is never a fabric content in the description. And I paid in full at the time of purchase. However it can take weeks or even months to get my items. I canceled the membership as it wasn't worth waiting for products and being charged a monthly fee and my money taken quickly and always delayed delivery times on all purchases.
Hello Albert,
Thank you for your review. Our Member Services Team will contact you right away to address your delivery concern.
Best,
Renz
Always great products and customer service! Fabletics aha the best styles, fit and CS agents.
Hello Cheri,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
I tend to forget I have a subscription until I see a lizzo ad. I wish there higher impact sport bras but I'm really happy with my yitty items
Hello Beverly,
We are glad you are enjoying our products! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
I love the quality of the clothing and the colors!
I have been happy with each piece of clothing I have ordered. Thank you!
Hello Helen,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I ordered two pair of shorts and they did not fit well and kept pulling down. I returned them. Then I got charged for a membership fee I never intended to subscribe to. Ended up with a "credit" and then when I cancelled the membership the credit disappeared. This company is a scam.
Hello Jory,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
Love the products that came but one pair of pants was mislabelled showing one size on package but actual product inside was a much larger size so required returning and still waiting for replacement which has added months to original date ordered
Hello Terry,
Thanks for sending your review! Your feedback about your order and our return process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Never an issue. Good quality. Great customer service.
Hello Jennifer,
We are glad you are enjoying our product quality! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Diana,
It is our desire to keep you satisfied with our services, unique styles and good quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!
Best,
Mary