On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
PrAna
Roark
Noctex
Asics
Banana Republic
Everlane
Mate The Label
Isabella Oliver
La Vie En Rose
Venus
LA Relaxed
Jungmaven
Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Low stock in most poplar items. And offers no WAITLIST for when items are back in stock. Only site that is super slow & crashes on the regular.
I purchased a polo that came up sewed at the button seam after only wearing a couple times. I tried to send back for replacement but was told it was past time to exchange. This shirt was literally warn twice and sue to poor quality, looks like garbage. As much as I pay to be a monthly member, I expect if I have an issue you make it right.
Hello Steven,
Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Everything is good but there is no information how to apply a $5 coupon which was redeemed at the rewards shop to use at checkout. There isn't even an option. It said I have only 30 or 60 days so it probably expired already. This needs to be fixed.
Hello Victor,
Thank you for sharing your experience with the coupon from your rewards points. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I am very happy with my entire Fabletics experience. Unfortunately I am also experiencing the affects of the current inflation and have to cut the extras for awhile. Keep rocking it out, I'll be back!
Hello Wendy,
We really appreciate the review. We value the comments you made regarding the website and are delighted that you are enjoying your shopping. We look forward to hearing from you in the future!
Best,
Lia
I was so disappointed that all the half zipped sweatshirts are completely sold out. My sweatshirt is too large, I wasn't able to exchange my sweatshirt. I was told to hold it a little longer
Hello Everett,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our products and selection. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I have enjoyed my experience with Fabletics. Good quality products, but kind of pricy for what you get.
Hello Chelah,
Wow! Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
Best,
Mary
The materials used now are nice, but either way too soft or way too firm.
Hello Brittany,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I called the other day because i wanted to change my paiement and could not do it on your web site. She told me that there was a problem with the computers and that everything would be ok the day after! It's been three days and i still can't change my payment card! And now i will not be able to have my order on sale if it takes too much time!
Hello Nancy,
Thank you for your feedback. Our Member Services Team will contact you right away to address your payment concern.
Best,
Renz
I have been a VIP member for 7 years! I have an amazing Fabletics wardrobe, as you can imagine. I feel amazing in every piece! From leggings to sports bras to socks and hair ties! Thank you Fabletics. Keep inspiring!
Hello Peggy,
We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. Enjoy your day!
Best,
Lia
They would not honor a day late request to claw back the subscription, charged me $60, and beat around every single question I had. It's like my questions didn't matter, the rep just read off her script and didn't answer anything. Horrible experience and will not be buying from here anymore which is unfortunate because I like the shorts. No way I will go through that again though.
Hello James,
Thank you for writing a review! We value your feedback on the charge and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Hello John,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Mary
Ripoff site. Don't buy from Fabletics unless you want a $54 monthly fee taken from your credit card. No thanks. Crappy customer service & hard to cancel!
Hello John,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
Did not realize this was for a subscription for other offers and membership fees. Very unhappy and cancelled subscription.
Hello Jason,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
Cloths are great, but was next to impossible to cancel subscription. Had to jump through hoops then some just to talk to someone after getting kicked off site when going online. And got the run around on the phone till I became a $#*! and then magically everything worked
Hello Adam,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
Poor fabric quality,the size is very confusing, I purchased 2 leggings one came so tight and the other one Is so lose, very uncomfortable.
Hello Catia,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Fabletics is one of the few things that is "as good as it seems." From their amazing clothes to their online site, I find myself completely satisfied.
Hello Brian,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
I tried for the first time and did not like fit of either pair upon arrival. I called and tried to return. No one was able to help me. To this day, they are still packaged in same packaging and sealed and placed on my dresser to never be worn. I will never purchase an item again, nor will I refer anyone do so. I paid for products that I did not like, never wore, and could not return. Very disappointed.
Hello Kristen,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
There is not enough choices for older women who exercise. Please create a line for women 50 and older.
Hello Deborah,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
I like they have different model types to see what I might look like in the clothing.
Hello ‬ Kristen,
Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing our items! We hope you will always have a great experience with us in the future!
Best,
Mary
Hello Debbie,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Phyllis,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz