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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I always love shopping at Fabletics- i can rely on the quality of your products, great trending fabric and colors, every time.
Hello Angie,
Thank you for shopping with us. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
A complete nightmare to exchange a product. If your going to entice people with a promotion and the size doesn't fit it cant take +50 Days to get it right
Hello Jay,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
My experiences have been positive. I wish it was a little cheaper each month. Sometimes I feel like the quality of clothes is too expensive for what you get.
Hello Kimberly,
Thanks for sending your review! Your feedback about our product quality and pricing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
The absolute best leggings they hold up so well compression is fantastic I wish they was not so expensive
Hello Wanda,
We're happy to hear that you love our products! We always aim to provide you with the latest trends with the best quality at a very reasonable price! Thank you for your great review!
Best,
Renz
My entire everyday wardrobe is now Fabletics down to my shoes, I'm obsessed! Sizing is spot on, and delivery always arrives as indicated.
Hello Jaclyn,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
I decided to give it a try and purchase the membership. They don't have much in the way of Capri length. Everything is either below the knee or too high on the side. I purchased black leggings anyway that were high waisted. The waistband kept rolling down on me. I bought two items that were on sale. When I canceled my membership they refunded me pennies on the dollar as if canceling the membership was a punishment and I had to pay the full price instead of member price. The items I kept were on sale!
Hello Cindy,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I tried to return a couple items in the store and they would not take them, I was a couple days past the return period due to an unexpected hospital stay and they showed no compassion, the tags were still on the items. Very disappointed.
Hello Bonnie,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Oh my! The prices was right, the quality, the options too many.
I'm sorry I had to cancel because of circumstances beyond my control.
Hello Virginia,
We're glad you enjoy our unique styles! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Fabletics is a one of a kind store
Reminds me of the old days of great customer service! Except its an online store returns never a prob any issue immediately addressed! Its great customer service with excellent phone representatives!
Hello Roanne,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
I sent back some items that just didn't meet the claim of "squat proof" and a bra that did not look anything like the picture and fit just a bit too small. It was shipped 2 months ago and yet to receive any information to the hold up in getting my refund.
I think that it's terrible that there is no communication to what's going on besides "waiting on canada post". If they lost it, then that's not them, not me. I shipped it in a timely manner yet I'm the one carrying the cost. It has come to feel that if I don't keep following up, it would be forgotten.
If this isn't resolved soon, I'll be cancelling membership and making my experience public to warn others.
Hello Caitlin,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
When you first order on Fabletics, it signs you up for a monthly membership without you realizing it. Then they proceed to charge you $50 a month for these membership credits that are only good for one item per credit. The sneakiness was terrible. And if you try to cancel your membership, you lose ALL your credits…. So each morning I have to "pause" my membership until i us up the credits. Also they don't even have that many options of clothes to choose from! Especially on the men's side. It's such a scam. And their leggings weren't all that nice either. From their business practice to their products, this company deserves 0 starts.
Hello Nardos,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
Don't have the size I needed. Whenever there is a good sale, majority time you don't have my size available.
Hello Debra,
Thank you for taking the time to leave a review. We are very sad to hear that the items in your size are sold out. We value you as a member and want to make things right! Our Member Services team will be contacting you right away to help you further.
Best,
Chad
Still haven't received two of my orders that I ordered in October!
Hello Joshua
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
I am inclined to cancel because I am tall and prefer my yoga and joggers to come down to my ankles. Plus I have ordered and cancelled in the past, back then the sizing was good. Some newer styles run smaller and the things I ordered I took tags off because of my confidence in the fit, I now can not wear
Hello Nancy,
We are very sorry to hear that you have encountered a problem navigating the website. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
My product was damaged and it took way to long and I talked to too many customer service agents to initiate a return. I couldn't find the return label and no one knew what they were diing. Their products are great quality but I hate their business model. Just charge customers what the product costs. Your VIP program and customer service suck which makes me not want to buy from you again. Your business model is scammy.
Hello Hollie,
Thank you for your feedback. Our Member Services Team will contact you right away to address your return concern.
Best,
Renz
I love material. Quality is so good. I only use fabletics brand for workout
Hello Ikneet,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!
Best,
Renz
I can't quit buying! How can I resist when you keep lowering the prices. My drawers and closet are being filled with clothes that I actually wear. Needless to say, cloths I actually love and cloths that fit fabulously. Thanks Fabletics!
Hello Carole,
Thank you for the kind words that you've said about Fabletics! We are always inspired by giving you high-quality products at an affordable price because of your trust and love for us. Have a nice day!
Best,
Mary
I wear their leggings and its been 3years never fails to satisfy me; in terms of longevity, comfort, and beautiful designs
Hello Harpreet,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia
I have loved just about everything I've ordered. Fashionable, functional, and comfortable. Highly recommend!
Hello Leah,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ashley,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz