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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I just started buying their clothing this year and have come to absolutely love it. Unique and sporty
Hello Cristopher,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Mary
Do not agree with being a member, shorts are poor quality. Got charged three months without knowing. Didn't get a refund. Will not shop there or refer people there again.
Hello Angel,
Thank you for sharing your experience on our items and the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
The site is easy to use. Everything is so cute and great quality as well.
Hello Jenn,
Thank you so much for the review. We appreciate the feedback you shared about the website and the items we have and are happy that you are having a great experience. Happy shopping!
Best,
Lia
The VIP member credit is not worth the money, as most items end up being less than what you paid and higher priced items are always out of stock. The member discount is also not transparent on how they came up with the price. The website seems very scammy to me.
Hello Kristy,
Thank you for your review. Our Member Services Team will contact you right away to address your concern about the Member Credit.
Best,
Renz
I had a package that never got delivered back in May. I reached out vi live chat and was told I could track it. I explain it showed delivered. I went to the address it was delivered and was told nothing had been delivered. Reached out again. No refund no package.
Hello Beverly,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Hello Elica,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia
Very good quality washes and drys very quickly. Only thing is the phone pocket when I'm working out my phone gets sweat on it but other wise very good shorts
Hello Chase,
Thank you for sharing your experience with the item you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I have a bunch of shorts and pants from fabletics, and have absolutely no complaints about the products. They're great, and I'd recommend them to anyone. My big issue is with the website. Constantly crashing, nearly impossible to navigate, and the constant prompting to join their vip club is unbelievably annoying
Hello Daniel,
Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our website while checking out. Our Member Services team will contact you right away for further assistance.
Best,
Zeth
I used to think I couldn't afford Fabletics and now I watch for the amazing sales. I LOVE the way everything fits and live in the shots and pants!
Hello Dana,
Thank you so much for loving our brand! We are glad you are enjoying our promos! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
These leggings have just the right compression & look great!
Hello Julie,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I ordered two pairs of shorts in mid September. It says there is a shipping label created but has not shipped. I reached out once saying it had not shipped yet, and the only response was that it had shipped so I waited patiently. It's been almost 3 months since ordering. What's going on?
Hello Mark,
It is with great regret that we received your feedback regarding your purchase. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
In previous years I recall the quality of the leggings to have been a lot more flexible and form fitting. The leggings lasted me about three years and had the most amazing comfortable fit, I decided to try the brand again and this time the styles were not the same. While getting the membership I noticed it was not the same quality as I remember. I will not be renewing my membership for this reason.
Hello Abygail,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with our product. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
While a membership credit now allows for the purchase of more expensive items, the reward for earning 2,000 points did not similarly adjust. There is rarely a $49.95 outfit available on the website, and if there is, it's ugly as hell. The 2,000 point reward should be changed to $54.95 or $59.95, which is the typical starting price point for every outfit.
Hello Halley,
We value the comments you made about the member credit usage and the rewards points. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia
They try to hide that you are going to be charged a fee and then make it extremely difficult to cancel your subscription.
Hello Duncan,
Thank you for taking the time to leave a review and your feedback about our VIP membership is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
Hello Deb,
We are so fortunate to have members like you who continuously admire our items. Thank you for choosing Fabletics! Have a great day!
Best,
Mary
I received a pair of leggings that were not ordered correctly. I went onto the website and chose the send back method. When I went into FedEx I didn't have to pack the package or put any labels on. They immediately emailed me and then within seconds I had my refund unbelievably excellent service. Would recommend highly.
Hello Nancy,
Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in Fabletics. We count ourselves lucky for members like you. Have a great day!
Best regards,
Chad
I ordered 4 tee shirts. I received an email that some of my items were out of stock but the others were coming. About three weeks later when I hadn't received a shipping confirmation I called and they reassured me that they were still coming. Four more weeks passed and I called and the first rep said that they had cancelled my order. When I pressed why it was cancelled she said that there was a problem with my credit card which there was not. I had placed another order that day after my order for my daughter and it worked just fine. Then the next higher up rep said that the tee shirts were out of stock that is why they had cancelled it. While I was on the phone I could search and the site said that they were available. The next higher up rep couldn't honor the prices that I had originally paid. Finally the fourth manager actually took my order and it arrived.
Hello Cathi,
Thank you for sharing your experience with your order and with our Member Services Team. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I do not why I have every month to skip monthly charge even when I decided previously month to avoid any monthly charge. Even with the credit to my favor the items are more expensive without this supposed credit. Particularly way to take my money easy and the other customers.
Hello Bernie,
We appreciate the feedback you shared regarding member credit usage. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
I love my experience with Fabletics. Your leggings fit wonderfully but because I have a hernia, I cannot wear them anymore.
Your sweatshirts are so comfortable and warm I have several.
Hello Hope,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Hannah,
It is with great regret that we received your feedback regarding our VIP program. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia