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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Put my membership on hold due to financial difficulties and was charged anyway so I will be canceling my membership altogether.
Shipping is consistently bad. It has taken anywhere from 4 to 9 weeks to receive my purchases.
Hello John,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I quickly and easily found what I was looking for. Saved major bucks as well! Received promptly an email after ordering and was delivered in a few short days. Jersey was awesome looking too.
Hello Krystal,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Mary
Quick shipping, great fit, and good material. Definitely will buy more from Fabletics
Hello Jesus,
We are glad you are enjoying our shipping process! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I like the leggings but unknowingly signed up for a monthly subscription that was rather difficult to undo. Like most, I don't have the time to call customer service to challenge. Finally found the link on the website after 15 minutes of being looped through various pages to cancel. Plenty of places to purchase quality gear at decent prices… not likely to go to fabletics as my default option.
Hello Danielle,
It is with great regret that we received your feedback regarding our VIP program. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
I always have an great experience the staff at pincrest in orange l, Ohio is wonderful especially the manager Jen. Love attending all the events she host
Hello Natasha,
Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you! Have a great day!
Best,
Lia
I did not expect the shorts to be extremely comfortable and soft. They fit perfectly well. They don't ride up or slide down and the pockets are an extra plus cause you can't even tell there are zippers on the sides. And as always the pocket for the phone is a plus. Beats having to carry the phone or wearing a phone case around the arm
Hello Jordan,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
Hello Eric,
Thanks for sending your review! Your feedback about our product sizing and styles is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
First the good: the clothing is nice and customer service is very helpful.
The bad: closed out account because I got tired and annoyed of having to cancel monthly order so that I wouldn't get charged the so called membership fee. I shouldn't HAVE to buy if I don't want to. Deliveries take too long to arrive with USPS. All other companies I shop with use UPS with free delivery. If you gonna charge membership fee, the least you could do is use UPS free delivery.
Hello Gerry,
Thank you for taking the time to leave a review. We are sad to know about your negative experience with our delivery service and VIP program. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Loving the fabletics products! They are as described, the fit is amazing and the fabrics are strong and durable.
Hello Valerie,
Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide unique styles and the best quality products and services!
Best,
Mary
As memberships do, they run their course and you forget to cancel. When I finally decided to cancel I tried online, and I had to "chat" with a customer service agent. They canceled the chat 4times! Then I called, and I was hung up on twice. Finally I tried again with the chat, and I threatened to report them, someone finally talked with me, tried to talk me out of it, then reluctantly enabled my cancellation. This should not happen! It took an hour out of my day.
Hello Joni,
Thank you for sharing your experience with canceling your VIP account and with our Member Services Team. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
These scrubs and all the aspects of it are the most comfortable pairs of scrubs I have ever worn!
Hello CJ,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia
Easy to access site, easy to order, fast efficient delivery of items. Great products, prices are very good if on sale, other prices are ok some a little too high but great quality items
Hello Betty,
Thank you for taking the time to leave a review and your feedback about our process is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
I bought two pairs of shorts. One was very good and other one was not. It had no strings to tighten the waistline and was very loose compared to the other short.
Hello Alex,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I've been shopping on fabletic for at least two years and every single leggings or sports bra or shorts I got from them is a great quality and fits perfectly. Last time I ordered some joggers for my husband he can take them off that's how great the quality of them is. Love it and me too
Hello Lana,
Thanks for your review. We are happy to know that you are satisfied with the quality and everything fits well. Have a great day!
Best,
Renz
First and foremost this is absolutely NOT about the quality of the Fabletics products …. They are great quality & I love them. That being said the customer service is some of the worst I've ever experienced. I own my business, and if I treated my long time customers the way I was treated …. I wouldn't have any!
Hello Toni,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this, and our Member Services team will be contacting you right away to assist you.
Best,
Zeth
All I purchase fit perfectly, loved the design and material.
Hello Gabriel,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
I love Fabletics! I've become quite addicted. I love the deals, the comfort and support I get from my athletic wear. However, I don't like that I am unable to redeem the full amount of my member credit when making purchases on sale items. Why would I give $70 for a $24 item? It makes no sense. I believe changing this would allow me and others to take full advantage of our membership
Hello Carla,
Thank you for sharing your experience with our items and the member credit charge. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Purchased a piece but was very difficult online to get the proper price, very timely and honestly probably won't visit again, too much of a pain.
When I wanted to return it, that process was very good...rep was helpful. The piece was a velour top that was extremely short and didn't like so they did return with ease
Hello Cindy,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with our product. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I wasn't very excited about spending soo much leggings with Fabletics, but after Old Navy changed their material I was on the hunt for a good supportive legging to love.
After reading all of the reviews and doing research with which legging would fit my needs, I purchased the Define style. Everything is great, except the waistband. And to me the waistband is the most critical part because when going about daily activities and working out you don't want to constantly have to be pulling or adjusting your pants out in public! I thought maybe there would be a difference with the high waisted define legging but still ran into the the same issue.
I really wanted to love this brand. Out of 100, I would give them 75.
Hello Chasity,
Thank you for sharing your experience with the item you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kristina,
Thank you for your review. Our Member Services Team will contact you right away to address your concern about your VIP Membership.
Best,
Renz