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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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They have the WORST customer service. I was a loyal customer from 2016 to 2022. The rewards program is a scam. I will never use this site again, I hate the company, they have a taken a loyal customer and turned them into an enemy.
Amazing fit, great material, thick and true to size
Hello Jessie,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I really like Fabletics. Their leggings tend to fit my hips, and although they sometimes roll down at the waist, at least they hold me in better than other brands I've tried.
They also have cool styles and I like the celeb endorsements.
Hello Tammi,
Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide unique styles and the best quality products and services!
Best,
Mary
In short i have big thighs and the fit of the shorts any of the models i bought all feel restrictive and uncomfortable after prolonged use. The pants showed my crotch area way to much anytime I'm in a deep squat or standing. I bought large size to avoid this and had to pull my pants down just to avoid the embarrassment as I taught class.
Hello Freddy,
Thank you for writing a review regarding the items that you got. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Always satisfied with fabletics! They have always provided good service, good quality, and fast shipping. I'm never disappointed, and I'll continue to come back to them whenever I need some more athletic wear!
Hello Amanda,
Thanks a lot for the positive feedback! Our member's satisfaction is our utmost priority and we appreciate your trust in Fab;etics. Happy shopping!
Best,
Mary
I'm glad that the standard shipping is usually pretty quick. It arrives within a week or less.
Hello Chelsea,
Thank you for shopping with us. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
As described, I open up my email to see a photo of a product I like and I click" shop now". Then I rarely find what originally attracted me to click. I end up getting annoyed and stop looking
Hello Amy,
Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our website. Your feedback about our promos is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Hello Jen,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
It's taking over 10 days to get my order. There are no updates on when the package will arrive.
Hello Andrew,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I have several clothes from fabletics. My favorite were the joggers from last year. I wish the made someone Women's sweatshirts a little longer. Highly recommend
Hello Julia,
Fabletics would like to thank you for patronizing our items and thank you for the opportunity to serve you. Hope to hear more from you in the future!
Best,
Mary
The gear is great quality and fits perfect every time. Delivery is always prompt and communication is excellent.
So happy with my fabletics membership.
Hello Kirsten,
We are glad you are enjoying our products and the VIP membership! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
You need to update your system so I can opt out for the month from my phone.
Hello Karen,
We value the comments you made about our user interface. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
I loved the product for a long time- but the fit changed. I do not know why but not the biggest fan anymore.
Hello Kimberly,
It is with great regret that we received your feedback regarding the fit of our items. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
Love their leggings and everything else I purchase. Don't get leggings from anywhere else now
Hello Tania,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your leggings! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
Items are frequently out of stock, so many of the items I have wanted are never available for purchase. I feel that some items are not true to size. I also find returns or exchanges difficult. These are the reasons I stopped shopping Fabletics. The mediums I ordered looked like they were for a pre-teen so I sent back all for larges. Now I am stuck with leggings that are too large. I didn't call back and bother running through the gamut of trying to exchange again. It's too time consuming and I don't have time to waste.
Hello Dora,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our products and selection. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Each piece I purchase adds variety to my workout, casual, and lounge wardrobe. I continue to be pleased with the quality of the fabric and the style. The items are true to size and sometimes add a little room for more comfort. I have never had to return or replace any of my purchases and I love the sales.
Hello Joy,
We're glad you enjoy our unique styles and promos! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I love how they always have very colorful pieces that you just don't see anywhere else!
Plus they're all so versatile. We mis and match with all our fabkids apparel!
Hello Kris,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
Siempre buen servicio calidad, todo es como se ve en las fotos
Hello Esmeralda,
¡Gracias por la genial retroalimentación! Se siente bien que nuestros miembros aprecien el esfuerzo que hacemos para asegurarnos de proporcionar productos y servicios de la mejor calidad.
Best,
Mary
Great deals for for very good quality leggings. I'm 5'4" and 112 pounds so got the XS. Fast enough shipping. I needed to call them once and they were very responsive.
Hello Jane,
We are glad you are enjoying our promos! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
The website is terrible and the mobile site is worse. I just tried to do a live chat and there's no send button when you type in the dialog box! What a waste of time!
I shipped a return with a prepaid label and can't track it because it's taken from USPS by another shipping company and I don't have that tracking info. Not cool! I've had more than one package that didn't get delivered and more than one email that never got a response. I've also been promised a discount on my next order since one of packages I didn't receive was on sale and no longer available to be replaced Never got that discount.
I used to put up with all the negatives because I love the clothes, but even the quality of those isn't that great anymore.
If you don't already have a membership, I wouldn't bother. It's not worth the hassle. Honestly, it feels like this company is borderline crooked. Thinking about cancelling my membership and selling all my stuff on Poshmark. At least that way someone would get Fabletics apparel at a REASONABLE price!
Hello Amanda,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. We're sorry to hear that you had trouble using our website. Your feedback about our delivery and return process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ross,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about the rewards program and VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth