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Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Fabletics Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
871
value
880
shipping
857
returns
613
quality
840

We monitor reviews for authenticity

Colorado
1 review
0 helpful votes
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Ripoff
December 17, 2022

Fabletics is a ripoff -- i've been paying to be a member and when I wanted to use my credits, I had to pay an additional sales tax - i could buy this clothing on amazon - such a WASTE!

Date of experience: December 16, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Mo,

Thank you for taking the time to leave a review and your feedback about the sales tax is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.

Best,
Chad

Florida
1 review
0 helpful votes
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Scam
December 16, 2022

I saw on instagram 80% off to be charged later on $59 for a monthly membership I had no idea about it. I called customer service and the man in the phone admonished me to pay attention next time I order something on sale—- keep your clothing and scam

Date of experience: December 15, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Ross,

Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about our promos and the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Virginia
1 review
0 helpful votes
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Dissatisfied with my subscritpion
December 15, 2022

After trying multiple products, I find that they don't live up to their descriptions, they are made well, and I will be cancelling my subscription unfortunately. I had really high hopes for Lizzo's line. The delivery has been quick and ordering has been easy though, just the products are disappointing.

Date of experience: December 15, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Gina,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Canada
1 review
0 helpful votes
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Fabletics
December 15, 2022

Not happy with the membership. You should not have to remember to "skip this month" every month and get money taken without your knowledge.

Date of experience: December 15, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Megan,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.   

Best,
Renz

Mississippi
1 review
0 helpful votes
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Love Leggings
December 15, 2022

We love how well Fabletics fit, wash and make us look great!

Date of experience: December 14, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Charlene,

Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!

Best,
Renz

New York
1 review
1 helpful vote
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Never use this company
December 14, 2022

They don't work with you or help you when there are problems

Date of experience: December 14, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Alexander,

We’re sorry to hear about what sounds like a frustrating experience. Our Member Services Team will get in touch with you right away. Thanks!

Best,
Renz

North Carolina
2 reviews
1 helpful vote
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PLEASE PAY ATTENTION WHEN PLACING AN ORDER
December 14, 2022

I would not normally write a review, bad or good but I am so upset with Fabletics. I placed an order with them on Oct 31st, 2022 for 2 pair of leggings. They were on sale for $15.99 a piece. I made my payment through, PayPal. Today, I got a message from PayPal that they had paid Fabletics $54.99. I quickly logged on to look at my PayPal account to see what was going on. Not only had they charged my card $54.99 on Dec 13th, 2022, they had charged it for $54.95 on Nov 12th, 2022 as well! I was freaking out thinking someone was using my PayPal account. I immediately filed a dispute claim with PayPal and later got an email from them saying that my dispute was settled and that nothing was wrong with my account. I then called customer service at Fabletics to find out what was going on and to my utter shock when I bought those 2 pair of leggings in November, I also evidently signed up for Fabletics monthly membership! I tried in vain to tell the gentleman on the phone that I NEVER signed up for any membership. When he asked me what I wanted him to do, I told him I wanted a refund of $109.90! He then said, "why don't you go on the website and buy some things on there since you have a membership!" I work for a non-profit veterinary hospital. I barely make enough money to care for my kids. $109.90 is a lot of money to me, especially at Christmas. I must have told him at least 6 times to CANCEL MY MEMBERSHIP. He told me that it would be cancelled but I would not be getting a refund. I am just sick that I would be so stupid as to sign up for something that I had no clue I was signing up for. I feel so ashamed of myself. I hope this review helps others not to make the same mistake I did.

Date of experience: December 13, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Lanier,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.   

Best,
Renz

Colorado
1 review
2 helpful votes
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Scam
December 13, 2022

I ordered Christmas from this site and didn't know it was a subscription and the day they pulled money from my account they sent me an email after they had already done so. I did NOT have the money for the fee and got charged an overdraft. I only put money on this certain card as I need it. I called to get a refund and they said they don't do that. Needless to say I have cancelled and will NEVER order from this site again.

Date of experience: December 13, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Ross,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.   

Best,
Renz

Tennessee
1 review
0 helpful votes
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I ordered my daughter several items for xmas, received less than half the order. Checked our account and it said we received all the items. Have had to make 3 different calls and spent hours on the phone w/ customer service only to be lied to and magically added to a subscription. 2 of the items were out of stock/back ordered but we were never informed of this. We had to call to figure all this out and get them to send the other 6 items we had yet to receive. Apparently, they were just not going to send them. We were told we would receive the items in 3-5 business days and are now being told they won't be here before xmas. Initially, we were told we would be refunded for the out of stock items in 1-2 business days. Now they say they have to send a check which will take 4-6 weeks. We have been lied to every step of the way and I suspect I will not be seeing a refund check as I have no trust in what this company says. It seems they tell you one thing to appease you with no intention of fulfilling their obligation. There shipping department is miserable. At this point, I want what I paid for and I want my refunds back as soon as possible and I will never shop with Fabletics ever again. I will also be letting everyone know how they do business.

Date of experience: December 13, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Sophie,

We’re sorry to hear about what sounds like a frustrating experience. Our Member Services Team will get in touch with you right away. Thanks!

Best,
Renz

GB
1 review
1 helpful vote
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DO NOT BUY FROM THIS COMPANY! Like the many others on this page, I bought two pairs of leggings for £24. Bargain. At NO POINT when I was browsing the leggings did it say, '2 pairs of leggings for £24 (but we will auto-sign you up for our 'VIP' membership and charge you £55/month for the privilege unless you remember to skip the payments, for which we will NOT remind you)'

This is a deliberate strategy by Fabletics to conceal their true objective; not to sell leggings but to steal money on a regular basis from customers to whom it was not made clear that were entering into a contract whereby this would happen. I would wager that there are thousands of people, who don't check their bank accounts regularly, who are just giving money every month to Fabletics with nothing in return. Brilliant, really.

Fabletics will argue, I suppose, that it's all on the order confirmation, but I'm afraid I don't usually have time to review the details of an order confirmation when I'm pretty sure I just bought two pairs of leggings! My mistake, one which I have paid for dearly. Fabletics are utterly refusing to address my request for reimbursement.

Please be careful- this is a very slick scam. I will be reporting them to the UK consumer watchdog later. I urge everyone to do the same as a dossier needs to be put together. Also, BBC Watchdog is here: https://www.bbc.co.uk/send/u*******?ptrt=https://www.bbc.co.uk/programmes/b006mg74

Please also share to your social media accounts and any other methods of sharing information. Fore-warned is fore-armed.

Date of experience: December 13, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Lucy,

All feedback is important to us, so we appreciate the time you took to tell us about your experience with the VIP membership. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you right away.

Best,
Ivy

TT
1 review
0 helpful votes
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Love hate relationship
December 12, 2022

I would say the quality of stuff we got from fabletics were all great, my wife love the fit of the tights and the range of styles were all good. I hate the monthly membership fees being deducted from my CC and there is no way to discontinue my membership...so I have to remember to skip each month in the first 5 days. Because I didn't read the fine print when buying into a deal I saw on tv...I was then unknowingly trapped into a inescapable membership...don't like entrapment!

Date of experience: December 12, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Doreen,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.   

Best,
Renz

California
1 review
0 helpful votes
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Great stuff all the time!
December 11, 2022

Great fashionable clothing/active wear at great prices!

Date of experience: December 11, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Kim,

It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!

Best,
Lia

Texas
2 reviews
0 helpful votes
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Love, love, love
December 11, 2022

I love the quality of the materials these active wear pieces are mode of! They are flattering and fashionable, and comfortable. They stay in place once you put them on and no see-through, which is amazing!

Date of experience: December 10, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Andrea,

We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. Enjoy your day!

Best,
Lia

Washington
1 review
0 helpful votes
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Superb purchase
December 10, 2022

I have been using products from fabletics for over a year and it was a Quality purchase at an affordable price.

Date of experience: December 10, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Mohan,

Thank you for leaving a review. We always strive to provide the highest quality at the most reasonable price. Have a great day! 

Best,
Renz

Florida
1 review
0 helpful votes
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Closet is now filled with Fabletics!
December 9, 2022

Just wow! A great workout clothing line. The material is first class, I really like the way it fits and looks on me. Highly recommend it to anyone wanting to look & feel good while working out. Flabetics is my go-to brand!

Date of experience: December 9, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Josny,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a great day!

Best regards,
Chad

Georgia
1 review
0 helpful votes
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My Go To!
December 9, 2022

I love every leggings purchased! They are the best quality!

Date of experience: December 9, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Cherry,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your leggings! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!

Best regards,
Chad

Canada
2 reviews
0 helpful votes
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Overjoyed
December 8, 2022

I'm thankful I finally had the right deal and opportunity to purchase a couple products from my bottoms, top to hoodies for my husband and myself we are in love. Now we're waiting to see if after a couple uses and washes if the fabric will hold up and stand the test of time. I really hope so because the minor details are major points of beauty thank you to the whole Fabletics team. Please keep up the great customer service like with extending the Black Friday and Cyber Monday offers because of technical errors. Cheers from the another overjoyed GTA family.

Date of experience: December 7, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Nicole,

Thanks a lot for the great feedback! Fabletics promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.

Best,
Mary

Canada
1 review
0 helpful votes
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Love!
December 7, 2022

Love browsing around the website and all the colour and clothing options!

Date of experience: December 7, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Candice,

We're glad you enjoy our unique styles! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!

Best,
Zeth

GB
1 review
0 helpful votes
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Missed Exchange Opportunity
December 6, 2022

I placed an order and sent items back for an exchange, the warehouse missed the intake of my items, when I followed up as it was taking some time - my items that were held as reserved for exchange were cancelled and I didn't get the exchange at all. No separate email outlining a refund either.

Date of experience: December 6, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Corin,

Thanks for sending your review! Your feedback about our return/exchange process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Canada
1 review
0 helpful votes
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I've been a fabletics member for years and while I have no complaints with the product, I find their program model need to be revamped. There is no opportunity to purchase additional credits, the best offers for their black Friday sale were limited meaning I couldn't take advantage of the opportunity to purchase items on the site even though i am at the top of their membership benefit group. I was excluded from sales! How is that a benefit? I also have not received my birthday offer and have not been able to redeem my member credit from redeeming points. There doesn't seem to be much benefit to being a member. The website says that credits can be applied towards outfits or items valued up to $100 but that is not the case in practice. The website doesn't show accurately.

Date of experience: December 6, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Lia,

Thanks for sending your review! Your feedback about our pricing/promos and member credit usage is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth