On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
PrAna
Roark
Noctex
Asics
Banana Republic
Everlane
Mate The Label
Isabella Oliver
La Vie En Rose
Venus
LA Relaxed
Jungmaven
Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The shipping was very fast and wonderful quality of clothes.
I thought I was just providing information to place an order not signing up for a membership. Everytime I call customer service to cancel it, the wait times are extremely long and I can never get in touch with anyone
Hello Clifford,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
The quality of the merchandise I have bought is very good the customer service is just as good I have never been unsatisfied
Hello Eva,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
I love the fast shipping after placing your order. The leggings are by far the best quality for the price.
Hello Cyndy,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Love the products but the website is horrible...pages often don't load without performing a reload, pages don't fully load, incorrect responses when options are picked. I'm close to cancelling because it is just too frustrating. I would have purchased more but continually give up in frustration.
Hello Julie,
Thank you for taking the time to leave a review. We apologize if you experienced some website technical difficulties and we are saddened to know that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I was coaxed into joining the Fabletics club with limited and misleading information. I was unaware that I would be charged a monthly fee. I feel this was a deceptive practice and that the buyer should be aware.
Hello Faheemah,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
Love this brand! I wanted to see if the material and items were comparable to a much high priced brand and it turns out that I love Fabletics! Great material, lots of options and a better price than lulu lemon. I will be buying many more.
Hello Crystal,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a great day!
Best regards,
Chad
I hate all the deceitful practices. I bought shorts and two pair of pants that I'm very happy with. But fabletics automatically signs you up for vip membership. They don't tell you or it's in fine print that you are going to get charged monthly. Horrible way to do business. No need for it. Clothes are very good jus do business legitimately and you will get repeat customers.
Hello Justin,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
I bought 3 different types of leggings all 3 were so thin you could see my underwear! How ridiculous! They looked great but not made well at all! My first pair "the luxe" got a whole the second day I wore them! Never buy from here and don't recommend to anyone! Garbage!
Hello Hope,
Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Fabletics keeps taking my money (50 + dollars) every month even. Though I said to cancel my "subscription" that I did not even sign up for.
Hello Hailee,
Thank you for writing a review! We value your feedback on the charges and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I enjoy their clothes but the subscription plan is crazy to understand and crazy expensive! I see/feel no difference from other clothes I have.
Hello Cathy,
Thank you for sharing your experience with our items and the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
My experience with Fabletics has been more than I expected. The quality of every item I have purchased goes above and beyond.
I told my son about Fabletics and now he is a frequent buyer as myself. I get complements all the time!
Hello Ogretta,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
Love the subscription and most of the products. They are an awesome fit with no-show fabrics that dry quickly. Awesome colors!
Hello Jackie,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
I love the products but the prices have gone up so much from when I first started, it's no longer worth it.
Hello Desiree,
We always aim to deliver products of good quality at a reasonable price. We are gutted when we miss the mark! Our Member Services Team will get in touch with you right away.
Best,
Renz
I was expecting to receive orre than 1 pair of underwear for the price. It was saying 3 for $24 and when I got the shipment I had 1 measly pair. And to make matters worse, the underwear are just like any other pair of boxer briefs I've had. I thought they were going to be the best thing sliced bread but...No.
Hello Anthony,
Thank you for your review. Our Member Services Team will contact you right away to address your concern about the prices we have.
Best,
Renz
I love Fabletics! The site is easy to use and the apparel is awesome!
Hello Brandy,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
Everything that I have purchased from Fabletics has been beyond awesome! Thank you!
Hello Patricia,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I love when I get something in the mail from Fab! I love it because it makes me look good and feel good! I can always recognize when someone is wear Fabletics!
Hello Deborah,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I LOVE some of my Fabletics leggings. But the site is so confusing. They'll have 5 listings of the same pants... or the same or very similar name but one has a pocket and one doesn't and it's hard to tell. The pocket sizes and shapes change constantly which is so annoying. They also seemed to stop selling my favorite pants because all the cuts and colors have only XXS and 4X in stock. Nothing else. Unfortunately it's too much of a gamble to try something new... so I won't be back. The motion 365 fabric is fantastic and the triple pocket looks great. Such a shame it's basically entirely out of stock.
Hello Ross,
Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our website. We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
It is super unfortunate that the site and customer service are so bad because the actual products are nice. They have cancelled my initial order twice for inexplicable reasons and then charged me as a VIP. Seems like the initial 70% offer is a bait and switch. Not returning or recommending this retailer.
Hello Ross,
Thank you for taking the time to leave a review. Your feedback about our promos and the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Abby,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia