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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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I ordered leggings and was told it could take up to 17 business days to arrive. Problem was that when checking on order status, the leggings never left facility. I was told upon a phone call to Fabletics that indeed it's on its way. Not true. Leggings never arrived after 17 days. Upon second call, representative agreed that order never left facility. Now legging is sold out online. I was assured Fabletics had a pair and was being mailed to me. They finally arrived but not before a lot of stress was felt since it was for a fast approaching birthday gift. My niece loves them! So, happy ending.
Absolutely love my leggings. Outstanding customer service
Hello Cassandra,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
First of all, for the amount of items to chose from I am sadly disappointed with the number of items that I actually like. I have returned several items - I do have 2 or 3 pieces that have actually worked for me but have found other brands that I like much better. Also, last time I placed an order - only to use to up the credits I had accumulated - I was charged the credit fee the day after. WTF, Fabletics?
Hello Holly,
We regretfully note that we have received your comments regarding the VIP program. Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
Hello Gail,
Thank you for the kind words that you've said about Fabletics! We are always inspired by giving you the best styles and high-quality products. Have a nice day! Hope to hear more from you in the future!
Best,
Mary
Well, I love the products themselves, no fault with them. The biggest problem I had is that whenever I would try to order shorts, they were almost always out of stock, and even when I picked options that were in stock, there would usually still be an error processing my order, so I would have to mix and match and change random things about my order until finally the site would accept my order. It was always a long and annoying guessing game. I could never just shop for what I wanted. I always just had to go with what I was okay with. Again, I only had that problem with the shorts. But the shorts are the main thing I wanted to buy. That is why I cancelled my membership. But also, the hype and the marketing are just super fake and gimmicky, and the prices are ridiculous. Which also didn't help. I'd rather shop elsewhere. Oh, one time I called customer support though, and it was very helpful. Their customer support is excellent.
Hello James,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
Slow shipping, and signed me up for expensive unwanted subscriptions.
Hello Cayden,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
I am very satisfied with fabletics. I have a whole wardrobe of fabletics clothes.
Hello Antonia,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!\
Best,
Lia
The products I have received have been very good and the (sale) prices are good too. It takes awhile to get products though.
Hello Greg,
Thank you for trusting us to be your source for top-quality items. We appreciate your kind expressions of appreciation and are especially grateful for doing business with you. We here at Fabletics, try our best to provide the best service and unique style at an affordable price!
Best,
Mary
Bought a trial pair of underwear and they fall way short of comfort and feel. The selection of underwear is beyond poor. I'm a big guy and the description of sizes is poor. To make things worse is that I was charged $54 twice on my PayPal account for items that I never ordered. I would never buy from you again!
Hello David,
We appreciate the feedback you shared regarding the options we have. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
Love fabletic! The fit is spot on! The material in the leggings is comfortable and flattering! I still wear my first leggings I purchased years ago!
Hello Gerry,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your leggings! We always strive to provide our valued members with the best fit, styles, and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
I love love love the Define Power Hold and Define series so very much, but the only colors I can ever seem to get in my size are black and a couple of the cream colored which are very unflattering on me. I will continue to keep an eye out for releases and restocks, but for now with only seeing the same colors, I will likely be cancelling my VIP.
Excellent quality and excellent fit, just limited availability in the colors I would like.
Hello Erin,
We appreciate the feedback you shared regarding the options that we have. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Wouldn't let me exchange 2 pair of shorts because the tags were off. They make it to where to tags come off super easy. I'm a fabletics member and I spend quite a bit of money with them every month. I don't think it's fair that I couldn't exchange these shorts for a bigger size. I had one pair of shorts that the tag didn't rip off and I was able to get a credit to my account for those but everything was full price for members when I went to attempt to exchange these.
Hello Allison,
Thank you for your feedback. Our Member Services Team will contact you right away to address your exchange concern.
Best,
Renz
Love the shorts, I would definitely buy them again and can't wait to buy more
Hello Nicholas,
Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing ouritems! We hope you will always have a great experience with us in the future!
Best,
Mary
So far so good. I do not like the formula of having to de-enroll in the months I do not want to make a purchase.
Hello Chiara,
Thank you for sharing your experience of skipping the month. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
It's been an okay experience some of the clothes have been very good only one I didn't like
Hello Ashlee,
We appreciate the feedback you shared regarding the item that you got. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
This is my go to brand for clothes. These clothing items are high quality and with hold the rest of wear and time. They wash up great! It says no fabric softener. I have used it and it has stained some items so be careful with fabric softener. The customer service at the MOA store is wonderful. The customer service with the online is good but very slow process for mailing returns or exchanges back to the warehouse.
Hello Alyssa,
Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you! Have a great day!
Best,
Lia
Somehow when I bought some shorts from you you sign me up for some kind of commitment where you charge my credit card without what seemed to be my consent. I thought it was fraud so I cancel my credit card immediately and then called you to find out that I got some sort of credit? This was never expressed to me clearly and I'm upset about the experience.
Hello John,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
My son wanted these shorts and absolutely loves them. The are good quality and fit well. I was less than impressed with the monthly membership fee, it's a shame as we probably would have ordered more things
Hello Jill,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our VIP program works. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
The clothing is good, the shipping came quick. BUT, it all comes with a catch, if you buy anything your automatically in rolled in there monthly subscription. Read the fine print, or they'll get ya.
Hello Corben,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
I am not happy with the member credit system. I am charged 54.00 a month and i get one member credit. The leggings are on sale for 22.00 or one member credit. This does not seem like a great deal for me
Hello Susan,
Thank you for your review. Our Member Services Team will contact you right away to address your concern about the Member Credit.
Best,
Renz
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Donna,
Thank you for writing a review regarding your purchase. We assure you that your concern will be handled strictly and seriously. Our company values each member and will do everything to keep them glad and content.
Regarding our shipping time frame, Once the order is completed online, there will be 1-2 business days of processing of the item(s) in the warehouse, we send a confirmation email within 24-48 hours. As soon as the item(s) is shipped out, we’ll send another email along with the tracking number so you may track it from time to time. You will receive your order within 6-14 business days once the item will be shipped out. Kindly check your spam or junk mail. You may also track it online by visiting the order history.
Should you need help in the future, please do not hesitate to contact me directly, as I will be very happy to help you personally with anything you need.
Best,
Lia