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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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I love most of the fabletics products but having to be in a membership is just silly. On top of that, new member pricing is usually much better than someone that has the VIP membership- how ridiculous! I would be much more of a fan but I feel they just care about profit and customer service comes second.
Hello Carolina,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our VIP program works. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I've been a Fabletics VIP for several years now. I've only bought leggings, tops and hoodies. All their gear is quality. I've never had an issue with anything, nor have I ever returned an item, and it's a great value to be able to buy items at a good discount with member credits. The only downside is having to remember every month to skip if I don't want to be charged.
Hello Chris,
We appreciate the feedback you shared regarding the monthly skipping. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
Nearly impossible to cancel your subscription. Sat on the phone on hold for 3 hours trying to cancel. Wouldn't recommend unless you literally cancel your card after using your deal 2 for $24.
Hello Jordan,
Thank you for sharing your experience with canceling your VIP account. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
As an older woman who needs weight work for osteoporosis caused partly by post-cancer meds, my only income is Social Security, I find the fairly automatic VIP deduction plan more than difficult. It should be one alternative, not the only choice.
Hello Diane,
Thank you for sharing your experience with our items and the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Everything I have ever ordered from Fabletics has always been so well made and incredibly comfortable.
Clothes are always affordable with the sales and good quality. Customer service is easy and reliable where u usually don't even have to talk to another person.
Hello Jordann,
Thank you for the great feedback regarding our Member Services Team and the products we have. It has been a pleasure doing business with you! Have a great day!
Best,
Lia
While I love the quality of the leggings, there are a few other issues that knock the rating down a little. I have a larger chest (36DDD), but even the "high impact" bras just don't cut it. Most of the tops are very thin and thus see through which I don't like. Lastly, unless I'm shopping right at the first day of design releases, it seems like so much is just sold out and what's left to pick from doesn't excite me. For the amount charged, I want to love the item I'm buying.
Hello Kelly,
Thank you for sharing your experience with the items we offer. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Always many choices, price is right, fit is good, many colors to choose from
Hello Kim,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
My orderw was Never received. Even after following up twicr. So I cancelled the order after 5 weeks and now I cannot end my membership.
Why am I being forced to pay an exorbitant monthly amount, for items that I have no need to order.
Hello Deryl,
Thank you for taking the time to leave a review. We are sad to hear about the negative experience you had with your order and that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Wear them everyday and they are some of the most comfortable shorts I've ever owned
Hello Michael,
Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing our items! We hope you will always have a great experience with us in the future!
Best,
Mary
Good products for the price,nice variety and excellent customer service at the Legacy West store.
Hello Florence,
Thank you for the wonderful review and for taking the time to share your awesome shopping experience with others! Our priority is customer service and we are ecstatic that we met that mark! Awesome members like you make our job a pleasure.
Best regards,
Chad
As a member for less than a year I'm very happy over all with my experience so far. Nice options and variety of things coupled with the value make for a winning combo.
Hello Alison,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
Fit and quality are getting worst will not be buying anymore from the site
Hello Angel,
We value the comments you made about the items that we have online. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
To hard to manage deals. Membership doesn't collect a lot of points. You spend approx $1500 and get an outfit that you could have purchased for $35 that isn't always what you may have wanted.
While I see the image change in photos most items are not meant for plus size
Hello Heather,
Thank you for sharing your experience with the prices we offer and the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Hello Joyce,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
Love that I can redeem my credits when wanted and I can save money while being a member. Awesome clothing and great price!
Hello Emmalee,
Thank you for taking the time to share your positive feedback! We're glad that everything worked out for you. Hope to hear more from you in the future!
Best,
Mary
I feel like the choices are the same every month with little variety. I've been customer on and off for the past year and a half and everything always looks the same.
Hello Holly,
Thank you for taking the time to leave a review. We are very sad to hear that you are not pleased with our selection. We value you as a member and want to make things right! Our Member Services team will be contacting you right away to help you further.
Best,
Chad
Very good! Shipping is efficient and I love using member credits. Sizing usually on the mark and where it isn't the customer reviews are
Usually spot on!
Hello Jessica,
Thank you for the great feedback regarding our VIP membership! Rest assured that we will continue providing the best service for members like you. We hope you will always have a nice experience with us. Have a great day!
Best,
Lia
This company signs you up for a membership and makes it nearly impossible for you to cancel. Their clothes are nice, but the corporate culture is garbage. I do not reccomend them at all.
Hello Jay,
Thank you for sharing your experience with our items and the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Carma,
Awesome! Thank you for the feedback! We're so glad that everything worked out for you. At Fabletics, we always do our best to provide the best service and unique style at an affordable price! Have a great day!
Best,
Mary