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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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The price of the membership has increased and the styles have declined. I feel I get a better deal by skipping each month and ordering peices separately and still receiving the membership discount
Whenever I call customer service with a question everyone is so sweet and bubbly in addition to being competent and helpful! It makes me feel happy to keep shopping here.
Hello Jennifer,
Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you! Have a great day!
Best,
Lia
I have SEVERAL pairs of Leggings with a reflective logo on the upper thigh and everyone always thinks I have something on my leg. I bought a pair of Sweats that had a hole in the pocket and getting a new pair was such a hassel and took forever. Customer service is below average. Also, every time I try to talk to customer service I get connected to two people. What is that glitch?
Hello Cate,
Thank you for sharing your experience with our items and with our Member Services Team. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
The gals at the Scottsdale AZ store were so helpful and patient! Love the quality of the leggings.
Hello Christine,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I am 6'2 and the tall option is amazing for me. I also love how many sales are run so that I can have a great wardrobe for an affordable price.
Hello Amanda,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a great day!
Best regards,
Chad
I have been waiting for months my stuff.
Orders had been send it back without me doing it and I still don't if I got all I have paid for….
Very disappointed.
Hello Pasquale,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
Returned items through Happy Returns. Waited 3 weeks for a refund. Called customer "support" 4 times to be talked in circles and bullied by staff who kept telling me they couldn't process the refund until the items were scanned at the warehouse. On the 4th call they told me to send the items USPS, emailed me a label, and hung up. By the 5th call I informed them their policy was completely illegal and against their own terms of service. After demanding escalation and insisting on speaking with "Back Office" my refund was finally issued. I cancelled my membership on the final call.
Hello Joy,
Thank you for taking the time to leave a review. We are sad to know about your negative experience with our Member Services Team and return process. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I have been a valued VIP member for many many years and my recent order has not arrived. I have not received a shipping tracking number, no confirmation that it was delivered, and when I check my order on fabletics it says "batching" I was told it has been delivered by an agent. I told him it hasn't. It's almost a 200$ order. And he did not help me at all. I have to contact the shipping company. I don't even have a tracking number. I'm a working mom. I don't have time for this. I have never had any issues until now. I have spent countless dollars monthly. You would think they would want to help and honor their valued customers to the best of their ability. And when I tried to ask more questions he ended the chat. So I couldn't. It's rude. I'm a VIP and pay good money. I want my order and it should be yours guys responsibility. Not mine. I didn't lose it. Your system has not notified me that it has been shipped or delivered.
Hello Amber,
Thank you for sharing your experience with your order. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
The price seemed to vary from being signed up as a vip or non-vip, it seemed cheaper to purchase being a non-vip member when it comes to purchasing site deals, and also super hard to check out, the fee for vip although you can choose to skip a month is very expensive and hard to redeem. If you click wrong your $90 vip-fee can be down the drain with a $10 purchase.
Overall 8-10 with the clothing great material and nice variety.
The site can use a re-amp
Till then I will be a non-vip user
Hello Anthony,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our VIP program and credit system work. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Fabletics has awesome advertising, but the merchandise shown is almost never available in the sizes needed. If you find the pants, you can't find the top.
When you do finally order, they don't show up for more than 10 days.
I keep thinking it's me, that I'm not following when new stuff drops, but it seems it would be a priority to show people who are members the good stuff first.
Just talked myself into canceling my membership. I shouldn't need to wait.
Hello Julie,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
Great quality, so soft! Awesome prices and cute styles!
Hello Jackie,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
The employees were extremely helpful and patient as I tried on several items to determine my size and the best style for me. Would highly recommend. The fabric is so soft and comfortable.
Hello Janie,
Awesome! Thank you for the great feedback! We're so glad that everything worked out for you. At Fabletics, we always do our best to provide the best service and unique style at an affordable price! Have a great day!
Best,
Mary
I always get good things in a timely fashion. Versatile fashions and well made items
Hello Kamaria,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Hello Gerri,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
While the material is nice, the cuts don't fit me quite right and the styles are really limited for a shorter gal like myself. Having to remember to cancel shipments/fees each month is a pain, and returning things to the store for a measly $10 credit is ridiculous.
Hello Anthonette,
Thank you for sharing your experience with our items and the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Charged me without notice, or late notice I'm not writing 50 characters to explain
Hello Christopher,
Thank you for taking the time to leave a review and your feedback about the charge that you got is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
Often when I try to order (ex 3 pairs of socks for $12) I say I want one of these. But then I end up with only 1 pair and miss out on the deal. The site needs some help so I can go from cart back to shopping more easily. The frustration prevents me from ordering very often.
Hello Bobbe,
We appreciate the feedback you shared regarding our user interface. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
Customer service is always great. I had to return a pair of sweatpants and ordered a smaller size. Prompt and easy! Plus clothes are always great quality, and these pants are SO soft. Love!
Hello Dawn,
Thank you for trusting us to be your source for top-quality items. We appreciate your kind expressions of appreciation and are especially grateful for doing business with you. At Fabletics, try our best to provide the best service and unique style at an affordable price!
Best,
Mary
I got the 2 leggings for $24 offer when I signed up as a VIP member. Neither pair of leggings fit me right so I had to return them. I expected to be able to access the 2 for $24 deal since I wasn't able to find something that worked initially. Now I can't access that deal and have $24 credit towards any one of their other ridiculously-priced items. Even when things are "60% off," the prices are still outrageous and usually the items on sale aren't even the good ones. I signed up because everyone swore by Fabletics and I've honestly only been disappointed. Now I see the 2 for $24 ads on all of my social media apps, but they're literally only for new VIP members, which I'm not any longer. So I'm sitting on a $24 credit that I can't use because I no longer qualify for the deal, even when the deal comes up for current VIP members the selection available is terrible, and I can't justify spending $50 more on top of the credit on a single pair of leggings. Long story short, being a VIP member now is more of a hassle and a disappointment and I kind of wish I didn't bother signing up at all.
Hello Christine,
Thank you for sharing your experience with the VIP program and the deals we offer. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I have purchased quite a few pairs of leggings and a couple of skirts and everything fits perfect! Everything is made from quality materials and still looks like it did the day that it was delivered.
Hello Janielle,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ahmi,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our products and prices. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad