FableticsReviews 13,325
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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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Fablitics is my go to for leggings. The packaging is always presentable and neat. Delivery is always on time. The variety of leggings available is a huuuuuge plus. I have different ones fir different events. The material isn't see through so even when lifting nothing shows. That security alone is wnough for me. The leggings I appreciate most are the ones with the pockets! I usually go for high waisted mid calf, couldn't go wrong
I love the quality and diversity of the Fabletics line.
As a fitness professional always working out, I appreciate the value and way I feel in the clothing.
Hello Autumn,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia
Some leggings are 5 stars, they are extremely durable and have lived a long life and still look new. But I have had a handful that ripped once I squatted or the seam wasn't very good. Majority AMAZING, but there have been 3 pairs that ripped at the seam from sitting or squatting and they were the same size as the other ones I had.
Hello Catelyn,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your leggings. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I love the power hold leggings. They are comfortable and have enough compression to keep me energized!
Hello Donna,
Thanks for your review. We are happy to know that you are satisfied with the quality and everything fits well. Have a great day!
Best,
Renz
I love the outfit choices and the ease to skip the month
Hello Jessica,
On behalf of us at Fabletics, we would like to thank you for sharing this awesome review of our products and VIP program! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a great day!
Best regards,
Chad
Excellent experience, the merchandise is very good and the delivery time is what we expected
Hello Andres,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I had been a fabletics member for over a year. I ordered a gift for my husband and paid for priority shipping. The order was late and I called customer service they said I had to wait one more day and if the order did not arrive the next day they would refund the shipping cost for me and that they were noting the file with that. The order did not arrive the next day so I called back to get the refund of the shipping cost. The person who took the call said there were no notes and they said they would not refund the shipping. I asked to speak to a manager and the manager was incredibly rude. Refused to refund the shipping and lose a long time customer over the shipping cost for an item that was 5 days later than the promised shipping time. Horrible customer service which is unfortunate since I actually liked the clothes.
Hello Corinne,
We’re sorry to hear about what sounds like a frustrating experience. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I love all my Fabletics leggings and I'd live in them but they roll down on me so I'm tugging them up all day.
Hello Kimberly,
We appreciate the feedback you shared regarding your order. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia
I've had the subscription for years. Everything is always sold out. It is so annoying, nothing is ever in stock. I hate the subscription model. I also don't like the hidden fees
Hello Jennifer,
Thank you for sharing your experience with the VIP program and the items we offer online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I love the shorts and joggers I got from fabletics, I highly recommend. However, the t-shirts and quarter zips don't seem to fit me very well. I would definitely recommend sizing up
Hello Jared,
Thank you for sharing your experience with the items you purchased. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
The leggings already showed signs of wear at the knees after one use. The cheaper price of these leggings is beginning to show when compared to the more expensive leggings. You get what you pay for.
Hello Kara,
Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Leggings didn't stay up even though they were tight.
Hello Janae,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your leggings. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Purchased the yoga style, high rise pants for my daughter and myself on a "special"...seriously do not want to take them off. They are comfortable. I do not feel packed into them. They do not ride down in the waist or ride up the legs. GREAT value for the $... I will definitely be purchasing more! I had also bought a cute zip up jacket. A little too lightweight for right now but can't wait to wear it in the spring.
Was disappointed to find that I was signed up for a subscription. Easy to cancel. But really disappointed when I find these charges on my CC account without my knowledge/agreement.
Hello Kay,
Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing our items! We hope you will always have a great experience with us in the future!
Best,
Mary
I love that I can take the items I buy online back in store if they aren't what I want. They are so helpful with exhanges and returns. Quality is there too!
Hello Courtney,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Customer service said they will not replace and could only offer a 20% discount
Hello Sean,
Thank you for sharing your experience with the item you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Ordered two pairs of pants. They're not bad but material is very thin and not very durable. Already a couple of issues with material. They are cheap. I guess you get what you pay for.
Hello David,
Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
They said they would stop my membership it is still charging me after they said they canceled it and after making multiple calls they are still charging me!
Hello Nevaeh,
Thank you for taking the time to leave a review. We are sad to know about your negative experience with our Member Services Team and that you are thinking of closing your account with us. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
The items are well designed and durable very comfortable
Hello Jessel,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
My favorite thing to wear (too much advertisement tho, it's tiring)
Hello Athziri,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our advertisements. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I've tried several times to figure out where my package is over 3 months. I bought 3 pairs of underwear and my card was charged for them and I'd like my package found and delivered or my money back. I've tried several times to find a help center on the website but never make it anywhere until I received this email.
Hello Lillie,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
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Hello Jasmin,
We couldn't be any happier with this lovely feedback! We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a great day!
Best,
Mary