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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Sucked into subscription. Unless you are in perfect model shape these are the oddest most unflattering clothes
My fault I keep forgetting to skip months but then often my banked points aren't even redeemable for what $ I paid for them. Why would I use 1 point on a $29 item?
Hello Allison,
Thank you for your review. Our Member Services Team will contact you right away to address your concern about the Member Credit.
Best,
Renz
I bough a few sets and almost all of the pants have ripped or have frayed within a few wears. I love how they fit but they ripped incredibly fast
Hello Stephanie,
Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
The quality of the clothes is honestly amazing. I only really wear fabletics for my active wear now.
Hello Jacob,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a great day!
Best regards,
Chad
Most of the bottoms roll down which is annoying but overall its ok.
Outstanding in every way. Quality is stellar, quick delivery. Thank you.
My order was too small but the return process is almost impossible so i had to just give it away to someone else. Very annoying. I will never order from here again because of that, unfortunately.
Hello Bryony,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
The clothes are made well and fit well. The only problem I have find is they sell out of items and sizes fast.
Hello Barbara,
It is with great regret that we received your feedback regarding the options we have. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
Clothes were great. All quality and what they said or described.
Hello Phillip,
Thank you for sharing your wonderful experience with our products and the website. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Mary
I like the clothes from Fabletics, but I have a bit of a problem with some of the terms of membership and marketing. I recently went into the store to spend one of my member credits, and when I picked out some thing and took it to the register, the sales person informed me it was on sale and that it would only be $20. She said since I had paid $50 for a monthly member credit it wouldn't really be worth and suggested that I just purchase that item for $20. That would mean I pay $70 instead of redeeming the $50 I'd already spent. It felt like a devious plan to get me to spend more money, and if you're going to charge $50 a month then you should have a minimum of $50 credit towards items in the store. If you are going to have items on sale for less than what I pay for my member credit, I should be able to buy as many of those sale items that add up to what I paid for my monthly fee. Otherwise, what is the point of being a member?
Hello Katherine,
Thank you for your review. Our Member Services Team will contact you right away to address your concern about the Member Credit.
Best,
Renz
It was the most expensive experience, I bought 2 leggings for 32 but then without knowing they put me in a membership and at the same time they charged me 54 more of terror
Hello Natalia,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our VIP program works. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
It took over 2 months for my order to arrive. That is unacceptable
Hello Erica,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I have enjoyed everything from Fabletics. Point program is generous. Clear that the company likes women.
Hello Cheryl,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
The fit, flare and style was exactly what I was looking for this holiday season.
Hello Chandra,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
They make it seem like you are getting great deals but, other than the first order, you are over paying for cheaply made garbage. The Thea don't last anywhere near as long as other brands. Stay away.
Hello Dean,
We always aim to deliver products of good quality at a reasonable price. We are gutted when we miss the mark! Our Member Services Team will get in touch with you right away.
Best,
Renz
After receiving a defective pant the team quickly resolved and I received a new pant!
Hello Rhea,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
The sox were the best, the other garments only so so. Intro prices were very good but, other than sox, I will be purchasing so infrequently that it becomes a chore to have to skip month by month indefinitely or be charged the monthly subscription fee.
Hello David,
Thank you for sharing your experience with our items and skipping the month. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I went in store to shop, tried on several items, and decided to join. 2 items were in stock, the rest had to be shipped. I'm still not sure what happened after that. My ordered was cancelled, then shipped again, cancelled, then finally shipped again. I had several conversations with customer service and they were nice, but they couldn't tell me why it was happening. Received one item 3 weeks later, and the last 2 items 5 weeks later! In that time frame I also was billed for my member credit without e-mail notification or anything (but the next two months I was notified). Now I'm honestly just watching to spend my one billed credit and then cancel. This whole experience has been a mess!
Hello Jennifer,
Thank you for taking the time to leave a review. We are sad to know about your negative experience with your order and our VIP program. We are also saddened to know that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I cancelled my order ask for a refund to my credit card and still no refund or reply? I did not want to get hooked into a monthly charge over twice my cable bill monthly price. Don't get caught in the trap, they are really good sending you more messages, just not answering questions or replying to requests.
Hello Michael,
Thank you for your review. Our Member Services Team will contact you right away to address your refund concern.
Best,
Renz
Found the perfect compressions and feel for pants (workout leggings). Then with other orders, I wanted to venture our in color and maybe style. Well, it was frustrating that the colors were very unappealing and the sizes were limited. Then my favorite pant changed slightly. But enough to need a different size, have to make returns, and dislike the current option. (Powerhold)
Hello Carey,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Crystal,
It is with great regret that we received your feedback regarding the items that we have. Our Member Services Team will contact you right away for further assistance.
Best,
Lia