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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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I was a member of Fabletics for quite a few years. I bought some great things online and I think the prices were reasonable. I got caught paying for a credit multiple times before I could skip the month because they just couldn't get my email correct and send me notifications. I just recently canceled my membership because I got tire of the styles and they didn't suit my tastes anymore.
Hello Diane,
We appreciate the feedback you shared regarding our VIP membership. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
I have received nothing but great service at the Tyson's Corner location. On multiple occasions the manager and associate were very knowledgeable and helpful. Being I am 6 ft tall and slender, I am very particular, both the manager and worker was able to point me to the longer leggings as well as the appropriate size in men's.
Hello La Tika,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
Gave these leggings a try and learned they have so much more than just leggings. Still ordering and loving the quality. Even started to get my girls something here and there.
Hello Jennifer,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!
Best,
Renz
I ordered two pairs of shorts and washed once and they have fuzzy's already. I don't even see how that's possible with "light weight dry fit" type of material.
Hello Jamie,
Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
The Powerhold style leggings are my favorite. I haven't come across any others on this site that I like. That's where the poor customer service comes in. Using credits and making exchanges are always difficult by phone. I've been hung up on several times with no service rendered. When trying to cancel the membership, I was put on hold and hung up on by 4 different operators, like that's just their procedure.
Hello Delina,
Thank you for taking the time to leave a review. We are sad to know about your negative experience with our Member Services Team and that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I have been a customer with Fabletics since 2017. I love their clothing, and customer service. When the clothing doesn't fit right or it's not what i expected i never had an issue returning or exchanging. Always great on all fronts.
Hello Ana,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
No doubt about it! Fabletics has been the best online experience for me and that includes everything that I have purchased so far and that is... a lot!
I order at least once a month for years now.
The fabric is quality, the styles are awesome & fit me perfectly in an XXS, and they always seem to have new can't live without inventory. To say I'm obsessed would be an understatement. Not to mention, The Deals! Omg... I have saved thousands $$$ by earning VIP points. Customer service is exceptional, and responds right away should anything go wrong with a delivery. I truly can't say enough positives about this amazing company! Get started, you won't regret it! 5 stars & beyond!
Hello Ann,
Thank you for taking the time to share your positive feedback! We're glad that everything worked out for you. Hope to hear more from you in the future!
Best,
Mary
I have been disappointed with my membership so far. The first month I tried to skip since I had just received 100+ in merchandise. I was not able to because the skip function was not live. So then I have tried to order to use my credits and every item I look my size is not available. I will try again this month and hopefully will fair better. I also am not happy with the "Fabletics" logo that is on the calf of the leggings. I have had numerous people stop me to tell me that I have something on my pants. This all is a bit disappointing since overall the items have been good quality.
Hello Debbie,
Thank you for sharing your experience with our items and the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
The intro offer is great but the selection, especially maternity, could be better. Also I feel like what I can get with my member credit is not worth the monthly charge.
Hello Emma,
We appreciate the feedback you shared regarding the options we have and the member credit usage. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
I did not know that I was going to be charged monthly on my scredit card. Very unhappy with this!
Hello Anna,
We regretfully note that we have received your comments regarding the charge on your account. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
I got my leggings a couple months ago and the seems started to come out already. I expected better but it started to come apart very quickly in 2 different places. The waste area and the bottom.
Hello Angela,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your leggings. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
The clothing is not what I expected. The pants do not fit a person who is short waisted (which makes the pant waist length very uncomfortable. The fabric holds fuzz, lint, hair, etc. I was gone to Wisconsin for 6 months after my first order (as seen on TV), during this time a monthly charge was placed on my visa for approx. $54.00 (for future credit/purchase). I did not authorize this, however it has been brought to my attention that there was something in fine print indicating this outcome as a member/customer. I used my credits by purchasing each type of fabric and style of pants to see if I would like any of them. I did not. I returned several pairs of the pants for refunds. Although I received indication of an upcoming credit to my visa (refund), I have yet to see that credit to my visa. When I called to cancel this membership I was talked into skipping months. However, I am thoroughly dissatisfied with this product and their underhanded/sneaky method of sales. When I ordered my first order it was meant to be a one time order, not a life time commitment. At this point, I would like to stop the monthly charge to my visa and I would like a refund for the clothing I have returned.
Hello Sandra,
We appreciate the feedback you shared regarding the items we have and the VIP program. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
The clothes are great. They fit well and seem to hold up very well to regular wear & tear. What I'm not thrilled with is the "credit" that you purchase every month. Since there are so many sales, it makes using my credits a poor choice. Obviously I don't use them. I racked up 5 credits that I don't feel like I can use. It's fine when there are new styles that are full price, but lately it seems like that doesn't happen too often. I never thought I would be bugged about a sale!;)
Again, I like the clothing, I just think the system needs a little overhaul.
Hello Chani,
We value the comments you made about member credit usage. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
I bought 2 different types on leggings, one pair was very compressive and uncomfortable, the other pair was very comfortable but unfortunately tore the first time I wore them.
Hello Caitlin,
We regretfully note that we have received your comments regarding the item that you've got. Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
I'm a yoga instructor and Fabletics is the only yoga clothes I wear. Great quality - well made. Always fits. And looks fabulous!
Hello Deb,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best fit, styles, and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
Live the clothing but hate the gimmick if a subscription to buy clothing. I bought one but will most likely not buy again.
Hello Jim,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
I've been with Fabletics a long time and I continue to be disappointed with the availability of larger sizes (L and XL). Additionally, I don't like the band at the top of many pants styles that are built for bodies with smaller waists. As someone with a boxy figure, they're not flattering and I'm often disappointed when items arrive. I think the monthly cost is too high for the quality. Overall I would never recommend starting with Fabletics. I'm still a member because canceling has proven to be a frustrating process.
Hello Colleen,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
Ordering was very easy and received my order in a timely manner
Hello Freddy,
Thank you for shopping with us. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
Love the sleeveless back top that crosses at the top. Wish it was available more often. The 9 inch shorts ALL need to have pockets as well as be more readily available. I'm an older consumer and prefer shorts a bit longer. And why are the so called capris sooo long? I don't mind the full length ones being so long, but the capris need to be 4 or 5 inches shorter. Please consider changing the length of the capris. I ONLY buy Fabletics brand as I LOVE everything about them with the exception of the above mentioned lengths.
Hello Donna,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with our products. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
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Hello Erica,
We are glad that you are satisfied with our items. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Mary