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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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This felt like scam. Never buy again due to that fact and product just average.
We are a tall family, and Fabletics does a fantastic job of offering 'tall' options. My 15 YO daughter, 13 YO skinny son, and I sport something by Fabletics daily and love it! Thank you for making my shopping experience easy, affordable (as a VIP), and fashionable.
Hello Christy,
We are glad that you are satisfied with the item we offer. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Mary
Hello James,
Thank you for your feedback. Our Member Services Team will contact you right away to address your shipping concern.
Best,
Renz
I had a mostly good experience, I just had trouble figure out what sizes for
Hello Kade,
We appreciate the feedback you shared regarding the sizes of our products. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Hello Ji,
Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide new styles and the best quality products and services!
Best,
Mary
I just want to buy pants. And their pants are absolutely amazing. Wear them most days.
But I don't want a $50 a month subscription to do it. Awful.
Hello William,
Thank you for sharing your experience with our products and the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Online ordering is as easy enough but impossible to track the order once it supposedly shipped. Waited 3weeks and spoke with customer service. They said "yeah it's probably not going to make it- happens all of the time".
Hello David,
We regretfully note that we have received your comments regarding the status of your order. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
I removed a debit card from my account and when the new card did not go through on a particular month that I forgot to skip the month. Instead of contacting me and letting me give them another card they just tried the previous card that I removed because it had been used before in the past.
Hello Marcy,
We appreciate the feedback you shared regarding the monthly charge that we have. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
The quality of products is usually very good. I had shipping issues multiple times and any time I tried to get support I found the customer service to be awful which is why I terminated my memebership
Hello Colleen,
Thank you for sharing your experience with canceling your VIP account and with our Member Services Team. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Items came quickly. Was sad that the zipper fell off the onesie on the second wash. Not sure which order was which but also like the all day every day bra…had to order more on a smaller size bc the rib area is way too big for the size. I'm a 32dd and moved down to an ax…because of the Rib width wondering if I should go xx small but then where do the boobies go
Hello Julia,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I love all your sports clothes and products.
Also, all the merchandise came on time, every time I purchased.
Thanks so much!
Recently I bought a pair of leggings and the outside seam is fraying! It was rather difficult to navigate your customer service!
Hello Lisa,
It is with great regret that we received your feedback regarding the item that you've got. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Too much time to navigate because the same item shows up multiple times in different colors. Also, stop trying to upsell by adding an addition click when customer goes to shopping cart to check out.
Hello Rene,
We regretfully note that we have received your comments regarding our user interface. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia
The website represents the articles very well and I am always satisfied.
Hello Cecelia,
Thank you for the kind words that you've said about our products and the website! We are always inspired by giving you high-quality products at an affordable price because of your trust and love for us. Have a nice day!
Best,
Mary
Thought the fit would be like my Lululemons. It was far from. The material you use is thin and cheap
Hello Kanai,
Thank you for sharing your experience with the quality of our products. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I never got the product. You sent it to me twice and it never arrived.
Hello Jeff,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
I've never once been disappointed with any part of the process with Fabletics nor have I been disappointed with their product. I'm very pleased.
Hello Dawn,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia
I struggle finding clothes from Fabletics that fit particularly in shirts. The return process works well.
Hello Chris,
Thank you for writing a review! We value your feedback on the sizing of our product and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I'm very pleased with the service and quality of materials. Prices are decent, and even amazing when on sale. I'm a fashionuer. Accordingly, most women don't wear your outfits to the gym. Yet, I do! Fabletics quality, unique, eclectic and eccentric designs motivate me to go to the gym and work out hard!
Hello Sheila,
We are happy to be a part of your motivation to stay fit and healthy. Have a great day!
Best,
Renz
Great products but the website and app are terrible. Navigation sucks and you get bounced out of areas you are browsing in… several years of frustration with the website
Hello Halla,
Thank you for taking the time to leave a review. We apologize if you experienced some website and mobile app technical difficulties. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Brad,
We value the comments you made about the VIP program. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia