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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
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Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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I would really rather be able to purchase affordable clothes without having to remember to skip months.
I am no longer buying my leggings from Fabletics due to their new logo placement on leggings. It is on the upper calf and numerous times people have told me I have something on my leggings or I have a hole in my pants! This is a ridiculous place to put the logo and I will no longer be purchasing any leggings from Fabletics until this changes!
Hello Amy,
Thank you for writing a review! We value your feedback on the design of our product and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Ordered through the app, delivery was fast, and items arrived without any mistakes. Clothes also fit perfectly.
Hello Adam,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
Fabletics clothing is high quality and perfect for relaxing or working out. I love the Pure Luxe leggings. They are so soft, stay in place while working out, and are not see through.
Hello Jane,
Thanks for your review. We are happy to know that you are satisfied with the quality and everything fits well. Have a great day!
Best,
Renz
Harassment is the perfect word to describe the experience with Fabletics. The bombardment of emails is astounding. The requests to be removed from the email list have been ignored. It is beyond frustrating. This would be a zero star if the system allowed.
Hello Christine,
We’re sorry to hear about what sounds like a frustrating experience. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Off the mobile website. I was offered what seemed to be a very innocent offer. Like many other company's they wanted my email address in order to unlock savings on my first purchase.
After noticing strange charges on my debit card account. I realized I had actually signed up for a subscription membership that was about $50/month. I can't imagine how the subscription offer would be of any use to anyone other than Fabletics. It's an awful deal anyway, regardless of the deceptive way it was encouraged.
Hello Brian,
Thank you for sharing your experience with the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Clothes are are very nice it's the fitting I have a problem with.
Hello Cornelia,
Thank you for writing a review! We value your feedback on the sizing of our product and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Have been extremely pleased with all of my Fabletics!,
Hello Janice,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
Waited weeks for a package of Christmas gifts without any update to shipping status beyond a label having been created. I called Fabletics and was made to hold for 10+ minutes to connect to an agent and then to have my situation researched. I was given a refund for many of my items because the time period between purchase and my call was too distant. They had already sold out of the items I had paid for. I was rudely told multiple times that I should have called sooner. Not sure how the responsibility falls on me - the customer. Being that it was within a few weeks of the holiday, I couldn't find anything from Fabletics and had to take my business elsewhere.
Hello Emily,
We regretfully note that we have received your comments regarding your purchase. We'll send you a private message as soon as possible to start the resolution process. Thanks!
Best,
Lia
They don't have in stock what you want and then they are all short for tiny people
Hello Lina,
Thank you for sharing your experience with the items we offer online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Items were excellent, just as described, but sizing was way off, usually buy my wife smalls, but these smalls were Extra Small. I had to return everything but the leggings.
Hello Bret,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
For many months every time I went on the site the links were broken. It took many attempts to get through until I finally after many years cancelled by subscription. It was wasting my time.
Hello Cheri,
Thank you for sharing your experience online and canceling your VIP account. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I'm extremely unhappy that after making a purchase of leggings... my card was then charged again for a membership fee that I do not want. I bought the leggings on sale but ended up paying full price after they took a membership fee. No thank you! Never again!
Hello Angie,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
Ordered on Black Friday. They returned one of my products.I called and talked to them about it decided to give a second chance. They said they would send the rest of the items. The remainder of items never came and can't order them cause they are out of stock.
Hello Kyle,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I like the quality of most of the items! Especially the fit of the tights, leggings etc.
Hello Angela,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
They do not warn you that they will charge you monthly for their crappy deals on clothes. Don't do it.
Hello Don,
Thank you for sharing your experience with the monthly member credit and the deals we offer. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Hello Amy,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Can't understand most of the time
No patience with explain the problem to my question.
Hello Sophavy,
Thank you for taking the time to leave a review. We are sad to know about your negative experience with our Member Services Team. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I bought two sets of workout clothes (leggings and workout bras) as Christmas presents for my daughter. She told me that Fabletics was her favorite and she was thrilled with her gifts.
Hello Donna,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Sizing is inconsistent, color choices are strange, and the fit is not always to my liking. On top of that, the price is more than I would expect for the product.
Hello Jeremiah,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jennifer,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz