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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
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Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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I have found the world of Fabletics and couldn't be happier! The clothes are ridiculously comfortable, they fit perfectly, and they arrive quickly. I will continue to grow my wardrobe with this company!
My order was returned twice to carrier. Customer service was helpful each time.
Hello Andrew,
Thank you for your honest feedback! We're sorry to hear that your order was returned. Our Member Services Team will get in touch with you right away.
Best,
Renz
Always an easy process and love the product
The site is easy to navigate
Hello Emily,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
I really like the two pairs of pants I ordered from Fabletics. They are SO comfortable! I will be ordering from them again.
Hello Caitlyn,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I love it very good product and I will buy it again soon
Hello Colleen,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Love the fabric, so flattering, good quality, maybe a little expensive or over the budget I'm used to for lounge wear or gym clothes but it is worth it.
Customer service is also great, always so helpful.
Hello Diana,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Oh my Fabletics are nicely made… I felt as though they were too expensive…. And I'm sorry, but having a monthly fee is ridiculous. Maybe a spokes person can afford paying a monthly, but most Americans can't right now.
Hello Rebecca,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
Somehow they've signed me up for a "subscription" to their products and started charging approximately $60 per month. When I investigated I found that apparently I had given consent for this somewhere in my initial encounter with Fabletics. However, I would NOT be signing on for a subscription like this. Who buys athletic apparel every month?! I think the website and process to buy something is tricky to navigate; deceptive. Beware!
Hello Dean,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
Not easy to return, not easy to find the color and sizes you want when they are having promotions. Most things don't fit well, also no reminders when they charge you 55 a month, the 55 a month does not count towards purchases, they only count as 1 point. And 1 point per purchase so if your buying 1 underwear for 15 bucks and you want to use 1 point then your actually spending 55 for 1 pair of underwear
Hello Adrian,
We sincerely apologize if you are not happy with your shopping experience. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Very satisfied with the quality and price of the pants and joggers I bought.
Hello Joe,
Thank you for leaving a review. We always strive to provide the highest quality at the most reasonable price. Have a great day!
Best,
Renz
Easy easy easy and everything fits great and looks good
Hello Leslie,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
I have a VIP membership, therefore we are given the perks to make a purchase before anyone else. However, the leggings that I genuinely like are always out of stock. I've been keeping track of how long it takes the company to restock. I've been noticing they haven't been restocked the high-waisted leggings for months now. It's really discouraging every single time I look for them and can't find them, since they're always unavailable. I genuinely hope Fabletics' corporation can do something about this and resolve this inconvenience.
Hello Josani,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
Hello Radu,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
My experience has been really good so far except for a couple of t-shirts I purchased a few months ago (I ordered XL and when I looked at it and tried it on it felt and looked like a sz M/L. Other than that my experience has been good.
Hello Susan,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
When trying to order some shorts advertised on TV, I somehow missed the fine print that I would be charged a $50 monthly fee. After requesting to be dropped, Fabletics honored my request. I can't for the life of me imagine purchasing so much athletic clothing to make the membership fee worthwhile.
Hello Barry,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
Mayra was very helpful and pleasant to work with. She took her time and explain the return policy and was even helpful to help me pick out something else. I will definitely revisit your Valencia store soon. :)
Hello Karen,
Thank you for writing a review. We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
Using the app was the worst experience. Would crash every few minutes.
The clothes were never as cute as pictured. Did not stretch well. Rode down while working out. Not sized the same. And started fraying after 2 washes. Overall, not worth it. I did the VIP thing for several months plus ordered several other outfits just so I could try a bit of each style. Not happy.
Hello Dean,
Thank you for writing a review! Your feedback about our mobile app is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I was VIP for at least a couple of years. I set reminders to skip each month, skipping not as convenient as it's made out to be with only 5 days to skip. I ended up paying 5 times, only once was intentional, once I tried skipping but didn't click through enough pages to actually skip (lesson learned) for this one I did get a refund from their Facebook support.
The other 3 charges were on me literally just forgetting so I let it go and kept the credits. Now, this could just be a me problem but I really don't think 5 days is long enough to skip - they are probably betting on people like me forgetting every now and then. I finally used up the 2 last credits I accidentally paid for before they EXPIRED (yes your credit that you paid 50 bucks for expires after a year) and I dropped my subscription to be free of the monthly burden of remembering to skip fabletics.
That all being said, the products I received were great and good for the cost of the credit.
I wouldn't recommend staying a VIP member for more than a month unless you really need a ton of fitness clothes.
Hello Julie,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
Was very unhelpful. Was a simple ask to assist with a return and could not complete. Very unfortunate to have this be a 2nd experience with using customer service reps to assist me.
Hello Meshal,
We’re sorry to hear about what sounds like a frustrating experience. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I've loved fabletics so far! I've definitely gotten some duds, but the return process is so easy that it doesn't matter much. The quality of the clothes is pretty good. They're way over priced if you're not a member, but if you are AND there's a sale then it's a steal! My husband enjoys their clothes too. The site is convenient and skipping a month of your subscription is simple. I have recommended fabletics to friends and continue to enjoy them so far.
Hello Cynthia,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Joel,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia