On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
PrAna
Roark
Noctex
Asics
Banana Republic
Everlane
Mate The Label
Isabella Oliver
La Vie En Rose
Venus
LA Relaxed
Jungmaven
Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I don't like that you take money out of my checking account every month. It has taken me 3 months to cancel this membership. Everytime I tried to chat the bot would hang up or there wasn't a cancel membership button until this month.
Fabletics is great! I love their products and site. Easy use, easy returns, fast shipping!
Hello Jennifer,
Thank you so much for loving our brand! We are glad you are enjoying our products and the website! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
Always an easy experience on the website or even at the store! I love the quality and new styles keep dropping!
Hello Dedi,
We're happy to hear that you like the product you bought. Rest assured that we will continue providing unique and new styles for members like you. We sincerely hope that all of your future transactions with us will be wonderful.
Best,
Lia
I'm obsessed with this brand. Love it. Good quality at a reasonable price. I like the benefits membership gives you, makes a lot of difference if you're not.
The website had improved at the begging it wasn't friendly to navigate but now it's better. Overall nice experience.
Hello Adriana,
We are glad you are enjoying our website and the VIP membership! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Nobody likes subscription services and gymshark and rawgear make your company look like clothes you can buy in Target.
Hello Alex,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
Had seen interesting ads for years so finally got. So not worth the hype kinda a real let down. Overpriced!
Hello Adina,
We always aim to deliver products of good quality at a reasonable price. We are gutted when we miss the mark! Our Member Services Team will get in touch with you right away.
Best,
Renz
When ordering for first time on sight unseen products not in real time I'm cautious and concerned of what the item will really be. This product leggings did not disappoint. They are quality made quality materials and fit true to size! Love them
Hello Kandice,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Love the material, love how fast it was delivered. Very pleased!
Hello Karina,
We are glad you are enjoying our products and delivery timeframe! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Los materiales son espectaculares, como se sienten en el cuerpo y al entrenar.
Muchísima calidad.
Hola Javier,
Agradecemos que se tome el tiempo para felicitar nuestros productos. Tenga la seguridad de que seguiremos ofreciendo a personas como usted un aspecto distintivo y fresco. ¡Disfruta tu día!
Mejor,
Lia
I'm a professional ballroom dancer so finding comfy, flattering dance attire is a thing for me. I'm happy to have found Fabletics almost 8 years ago. Since then almost my entire closet is Fabletics, so I'm definitely a big fan.
The body suit/one pieces that have come out in the past were ok, but just didn't quite hit the mark for me...until now. This Oasis onesie is perfect! The right amount of compression, easy to get in and out of, and looks great. I now have two... I really hope this stays available!
Hello Ginny,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
It took a month and many phone calls to get a refund for the items I returned and I never received the item I sent in to exchange. Just wasted money I guess.
Hello Kate,
Thank you for your feedback. Our Member Services Team will contact you right away to address your return concern.
Best,
Renz
I have to skip every month due to styles not being the same as they used to be. I have several credits to use but there is nothing I want. Then I received an email stating that my credits are expiring after a year, which is ridiculous! Bring back the cheap pricing and styles, no one wants a "FULL OUTFIT". My favorite part from the beginning is that if you liked the pants or a shirt of one thing you could customized an outfit. I miss those days.
Hello Anita,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
I called several times and was unable to speak to a live agent so I did online chat and the online agent was not helpful
Hello Cynthia,
We’re sorry to hear about what sounds like a frustrating experience. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Very good exercise clothing brand with good material and cut.
I am just not a fan of subscriptions.
Hello Hessam,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
The colored hoodies and sweatpants are horrible quality. It ruined other cloth when i washed it. The color wears off immediately after one wash.
Hello Eyerusalem,
Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I love your products but trying to shop on the website is an absolute nightmare. The system will kick me out and suddenly my cart is empty. Trying to check out is the same, pop ups asking me to add more things to my cart then it suddenly logs me out and is asking me to subscribe. I'm on the verge of canceling my subscription because it's just too much of a headache.
Hello Erica,
We sincerely apologize if you are not happy with your shopping experience. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
My experience with Fabaletics was less than satisfactory, but probably because I didn't read the fine print. I wasn't aware I signed up for monthly membership, truth be told thought it was a loyalty situation. The product seemed nice but didnt fit my body type correctly. I returned and thought my relationship with Fabletics was over until I noticed charges two months later. The best part of the experience was the nice customer service person. Although, 10 days later haven't seen the credit for the 2 months that processed. The representative mentioned it would process but haven't seen it.
Hello Ed,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
Was trying to skip my VIP and I was on vacation overseas. It was impossible to access the site or even find a way to contact Fabletics. I just decided to cancel because it is not practical to not be able to contact them
Hello Jane,
Thank you for your feedback. Our Member Services Team will contact you right away to address your skipping concern.
Best,
Renz
Garment quality not the same as it was before when I had the subscription and the rest is just to make the 50 character limit.
Hello Elektra,
We regretfully note that we have received your comments regarding the items we have. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
Great website easy to navigate with lots of choices. Love all the new stuff added.
Hello John,
We're glad you enjoy our unique styles and inventory! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Clio,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth