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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
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Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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I HAVE NO COMPLAINTS WITH THE PANTS BUT I AM A LITTLE BIT ANNOYED WITH THE SPORT BRAS BECAUSE I HAD TO GET RID OF TWO OF THEM BECAUSE THEY BROKE. I HAVE NO COMPLAINTS ABOUT THE PANTS BUT I AM VERY SATISFIED WITH THEM.
Hello Josie,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I enjoy fabletics products and partnerships. However, it feels shady to require ending an online subscription by phone. It really sours my opinion of the brand.
Hello Andi,
We are glad you are enjoying our products! Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
These leggings are amazing. They fit and feel
Good. Customer service was very easy to work
With when I needed to Exchange sizes
Hello Monika,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia
Great all the shorts I received have been perfect I highly would recommend
Hello Dashawn,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
I absolutely love my Fabletics. I have spent well over $500 in the past year on their items and I havent had any issues at all. No holes, no tears and the price is right! I love shopping the sales too! I have used other companies (no names) and their prices are double Fabletics price and the quality is not worth it. Fabletics every time. Please don't change what you are doing Fabletics, I love it!
Hello Jessica,
We are glad you are enjoying our products and promos! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
My Fabletics package was left outside my apartment door, and was stolen. I was in Detroit visiting family for the Holidays, and our flight was cancelled. My Husband and I drove back in a rental. I had a friend stop by to see if the package was at the door, but it had already been stolen.
Hello Chelsea,
We regretfully note that we have received your comments regarding your shipment. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
I have yet to find where I can skip a month. It's very frustrating and I kinda wish I'd never joined.
Hello Anna,
Thank you for taking the time to leave a review. Your feedback about the 'Skip the Month' option is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Excellent durability, lasts for years, don't whither in the dryer easily
Customer service has excellent communication
Hello Angela,
Thank you for the great feedback regarding our Member Services Team and the items we have. It has been a pleasure doing business with you! Have a great day!
Best,
Lia
Hello Karen,
We value the comments you made about your refund. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
I love that I can use my discount in store and online! The staff was very helpful and informative about sales! My husband loved the shirts I bought him and I went back to get more!
Hello Jessica,
We are glad you are enjoying our products and promos! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our staff in one of our stores. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
Have been a member for 5+ years and have never been disappointed!
Hello Brittany,
What an awesome review! Thank you so much for the positive overall feedback! Have a wonderful shopping experience in Fabletics! Hope to hear more from you in the future!
Best,
Lia
Didn't realize I was paying a monthly subscription for my initial purchase
Hello Brick,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I viewed the pants only, looked sharp, tapered, but not to tapered, good material, etc. So, I bought a pair.
When I tried them on, the waist fit, the length was good, but the room that was in the thighs of the pants was enormous.
The pants looked ridiculous on me. Very very disappointed. I will not order, or look to buy anything from Fabletics again.
Hello Gary,
It is with great regret that we received your feedback regarding the item that you've got. Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
The products are generally fine, but the delivery is very slow and customer service is lacking.
Hello Cayla,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
It was good i think that i will buy from them again they make a very good product for my son
Hello Sam,
We are glad you are enjoying our products! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I made a purchase received my items, then the next month I was charged again. I had to figure out why there was a recurring charge and cancel it. Was not refunded the money.
Hello Julie,
Thank you for writing a review! We value your feedback on the charges and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I've been shopping Fabletics for a few years and I love every item I get. Great quality, comfortable and stylish.
Hello Amanda,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
They are charging me too much money and I my first order was on October and since October they're charging me for the membership like four times already so no it's not I think it's not worth it
Hello Ricardo,
It is with great regret that we received your feedback regarding VIP program. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I love the clothing, but I am not impressed with when I get the emails for new stuff it is already sold out in my size! I still find things I like and can order and only have that one complaint.
Hello Jody,
We appreciate the feedback you shared regarding the options we have. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Angela,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia