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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
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Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I purchased maternity items for my daughter. She loves them. Great quality and comfort and price.
I have been a very satisfied and loyal customer since just about the beginning. As a VIP I welcomed the specials and the attention to my orders and my account. The ONLY reason I've closed my account is because I'm moving to Portugal. I did, however, stock up for the trip! Thank you SO much!
Brenda H
Hello Brenda,
Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in Fabletics. We count ourselves lucky for members like you. Have a great day!
Best regards,
Chad
My wife loves the clothes. The monthly VIP membership was getting too expensive with increasing life expenses.
Hello Zachary,
We appreciate the feedback you shared regarding our VIP program. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
I love Fabletics so much! I always get things for gifts for friends and of course updating my own wardrobe with the amazing new colors and prints they come out with each season. They fit so well and are worth the price!
Hello Jessica,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
There is virtually no way to contact a human being. I chose chat and it buffered until I finally gave up…three times.
Each month when my email to skip a month or choose an outfit the website is not scaleable to handle the amount of traffic it receives and places you in a hell-like queue. Once you are finally able to get in, more often than not, the item you want is not available. The website freezes, it times out, etc. I have been a member for many years and am ready to quit.
Oh, did I mention the "tariff" and and other additional charges assessed?
Hello Ross,
Thank you for writing a review! Your feedback about our website is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Aside from the not so great fitting of your products. You now plastered a large obese female on your site. She has her own line of diabetes workout wear? Disgusting. Pathetic. And now cancelled. Huh-bye
Hello Joel,
We regretfully note that we have received your comments regarding the fit of our products. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
Tricking young kids on tiktok with the 2 for 24 VIP Deal. Then they inadvertently sign up for a VIP membership and get charged over 55 Dollars per month. Then, when you want to shop, you can as a VIP member literally only get one item, so that 2 for 24 Deal doesn't even apply. Instead, it is meant for those that haven't signed up for a VIP membership yet to do so. I just spent 4 membership credits or over 220 Dollars for 4 simple shorts, just to get out of their program. And the biggest L is that you have to pay on top of these credits, I was charged 30 Dollars for the taxes, that aren't part of that "great" membership. What an absolutely deceiving company. Shame on you, Fabletics.
Hello Ross,
Thank you for taking the time to leave a review! Your feedback about our pricing, tax fees and promos is important, and we would like to address this as quickly as possible. We would also like to discuss further the member credit usage. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Fabletics not only sells trend-setting, female physique-positive, and super comfortable active wear but it is one of the most customer-friendly businesses I have experienced!
Hello Barbara,
Thank you for the wonderful review and for taking the time to share your awesome shopping experience with others! Our priority is customer service and we are ecstatic that we met that mark! Awesome members like you make our job a pleasure.
Best regards,
Chad
I always have good experiences with Fabletics. The outfits I've gotten are always very comfortable
Hello Joanne,
Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing our items! We hope you will always have a great experience with us in the future!
Best,
Mary
The clothes are nice, but I would never pay the full price for them. I feel they they are way way to expensive!
Hello Barbara,
We appreciate the feedback you shared regarding the offers we have. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Love there leggings. They fit perfectly! There shoes fit true to your size you usually buy. Very good quality
Hello Becky,
We are glad you are enjoying our products! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I love everything I've ever received from fabletics! Fabrics are luxurious. Colors are beautiful. Styles are always on point. VIP membership is well with the investment!
Hello JoBeth,
We are glad you are enjoying our products and the VIP membership! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Great quality and stylish! I get a lot of compliments on the clothing!
Hello Chanda,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I did not sign up for a subscription, luckily I checked my account and they had signed me up without my knowledge. They had stolen 2 months 55$ish dollars per month out of my account, I was able to have it returned through PayPal
Hello Cullen,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Not good. I purchased a matching outfit online and it didn't match when I returned it tot he store the girl was not happy to be at work, I asked if that was normal she said yeah, didn't offer any other suggestions was just like what do you want me to do. I returned it and left and that was that. No apology or anything.
Hello Ann,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about our products is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Often I thought I had canceled the month and there was another step, which was hidden. I
Find it to be fairly deceptive and intentional on fabletics end. I will be spending my credits and will cancel my membership.
Hello Mary,
We value the comments you made about the VIP program. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
Everything came arrived almost perfect one of my joggers has a hole in the pocket so I can't put anything in there. Other than that little hiccup I'm satisfied and will use their products hopefully with no more holes in the clothes
Hello Jeffrey,
It is with great regret that we received your feedback regarding the item that you've got. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
I had one dilemna with shippng, paid for extra expedited delivery and did not realize that i had to wait 2-3 days for the order to be procecessed and then the order once packaged would take the quoted time to get to me. Felt that could have been clearer when i chose to pay extra!
Hello Colleen,
We appreciate the feedback you shared regarding our shipping policy. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
I hade very good experience.
The only complaint I have is the clothes don't seem the last after about2/ 3 years the material inside flips around and and becomes misshapen, it's very hard to readjust especially after washing. Hangdrying is preferable they will last longer.
Hello Catrina,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Leggings are pretty good but not worth original price, but skipping each month is annoying.
Hello Ahna,
We always aim to deliver products of good quality at a reasonable price. We are gutted when we miss the mark! Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jessie,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia