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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I have always been very happy with all of my purchases. I love the way pants and bras fit and look. Fun patterns and colors that keep my outfits fun. I love having options to purchase socks, beanies and jackets. Great customer service and always receive my orders quickly.
Hello Judith,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I absolutely love fabletics. The best part about it is that you can skip any month
Hello Erica,
Thank you for the great feedback on our VIP membership! Rest assured that we will continue providing the best service for members like you. We hope you will always have a nice experience with us. Have a great day!
Best,
Lia
I saved my memberships credits to use at the end of the year. Per their email, they say they will notify you before your credits expire but that is not true. I have had this happen to me to me twice and they are just like "oh well. Sorry we didnt tell you like we said we would and we cant tell you why we decided not to tell you". Thats how they scam you out of your money by giving you a false sense of security. You think you will you get a reminder before your credits expire but they only tell you that so they can quietly let them expire and take your money. Dont fall for it.
Hello Ross,
Thank you for your review. Our Member Services Team will contact you right away to address your concern about the Member Credit.
Best,
Renz
Gave Fabletics as gifts this year and everyone loved it. All products are great quality
Hello Hannah,
We're happy to hear that you like the product you bought. Rest assured that we will continue providing unique and new styles for members like you. We sincerely hope that all of your future transactions with us will be wonderful.
Best,
Lia
Sizes are not consistent AT ALL waste of money i was excited for nothing :( i cancelled my membership because of it they only get 2 stars cause the leggings look like the pic
Hello Giovanna,
Thank you for sharing your experience with the item you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Love the fabric of the clothes I have tried so far
Hello Daniel,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
The selection is good and quality materials. The website seems to have issues every time I use it.
Hello Traci,
Thank you for writing a review! Your feedback about our website is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I have liked all of the products that I have received from Fabletics, but I don't spend $54 a month on their products and the way they membership works. I must pay that much each month. I would rather buy what I want when I want it.
Hello John,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our VIP program works. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Couldn't even make a return. Couldn't get the QR code. Called customer service and he's trying to give me a computer class for me to retrieve the code. I canceled my subscription right on the spot and kept the items which will go in the trash. I took the loss but it's ok. They lost a customer. I gave them a star because that's the lowest I can go.
Hello William,
Thank you for sharing your experience with processing a return and canceling your VIP account. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I always enjoy shopping fabletics! Even when there's not amazing sales happening, the product is high quality and I rarely skip the month
Hello Bailey,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
I love that I can skip months I don't need anything. I have been using Fabletics for a very long time. Love it!
Hello Chelsea,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
Overall I've been pleased with most of my purchases. The fit has been amazing. I've also enjoyed the quality of the products. The only issue has been the short time to return an item. I had issues with returning a couple of items because my printer messed up and by the time I fixed that problem the time to return had expired. Very frustrating.
Hello Carolyn,
Thank you for your feedback. Our Member Services Team will contact you right away to address your return concern.
Best,
Renz
It was a smooth experience, no problems on ordering or delivery!
Hello Marcella,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
Often the desired color and size are not available
Hello Gustavo,
It is with great regret that we received your feedback regarding the options we have. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
The ordering process is so easy and the clothing is great quality and very comfortable.
Hello Jen,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
Great quality of clothing, excellent customer service, and fairly quick delivery. I have been a customer for over 5 years and I love the clothing line. The material is soft smooth and fashionable.
Hello Brandi,
Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you! Have a great day!
Best,
Lia
All the items I have purchases from Fabletics over the years have been exactly as presented. I only had to exchange sizes on a couple of items.
Hello Daryln,
We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. Enjoy your day!
Best,
Lia
I have dozens of leggings all purchased from there. I love them all and will continue to be a loyal customer for the foreseeable future.
Hello Ginger,
Wow! Thanks for the great feedback! We could not make it without your support and loyalty. Every day we are looking forward to serving you.
Best,
Mary
I've been trying to order the Takeover Pant for like 12 months now. Size small is never in stock. I've checked soooooo many times.
Hello Daniel,
It is with great regret that we received your feedback regarding the options we have. Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jody,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth