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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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Great customer service at the university mall location. Even greater product with a massive sale and i couldn't be happier!
Fabletics has had some really good sales lately and I just love their leggings and shorts. They are very comfortable and well made.
Hello Roger,
Thank you so much for loving our brand! We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I've been a Fabletics customer for 4-5 years. I love the quality of the clothes and being a VIP member I get great deals on them!
Hello Debbie,
Thank you for shopping with us. You should only receive the greatest services. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
Poor customer service with Fabletics. Someone hacked into my account and purchased items under my card. Customer service rep let me know I have to wait for the package to be delivered to get refunded when it's not my fault for your poor website security. Package has not shipped but she's unable to cancel shipping which I know is false. You can cancel any shipment with FedEx. Stated that I can call FedEx to reroute the shipment. How am I the one inconvenienced because your website has poor security protocols? I can click from my email and it'll open my account. Doesn't even ask for a password. Customer service has NO desire to help. I requested a call back from a supervisor and of course nobody called but magically received the refund. I highly doubt I'm the only customer this has happened with. They put my account on a hold instead of canceling but LOL. $#*! is trash. I'll definitely cancel.
Hello Mary,
We’re sorry to hear about what sounds like a frustrating experience. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I have a pretty large Fabletics collection at this point, and I've never been disappointed with quality. The ONE isolated time I did receive something with a makeup stain, it was immediately replaced for me at no charge for the return shipping. I just love this brand and will be a lifelong supporter!
Hello Ashleigh,
Your love and support as one of our members are highly appreciated. Giving you, excellent service is always a pleasure. We guarantee 100% satisfaction with all products and services you purchase from us. Thank you!
Best,
Mary
I almost always find items that fit my body with Fabletics and the red puffy coat this past month was no exception. It fits great and I get a ton of compliments on it. I wasn't expecting it to be so warm and cozy too so that is a plus.
Hello Angela,
We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. We hope that working with us will always be enjoyable for you. Enjoy your day!
Best,
Lia
I already bought pants, shirts, one jacket, and boxer briefs and I am happy with the product. The only thing is that it did take some time to receive my shipments, but overall I am very satisfied. One last thing, the prices are very economical especially if you become a vip member.
Hello Victor,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
I l8ve fabletics.com. But, the selection and choices have changed. There's not as many patterns to select from as there used to be. Also, it seems everything is sold out continually. Not enough inventory. Bring back more patterns and the feminine patterns with the masculine patterns. Add more inventory!
Hello Amanda,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
No quiero tener ninguna relación financiera con ustedes me estafaron con una membresía adiós
Hola Isabel,
Todos los comentarios son importantes para nosotros, por lo que apreciamos el tiempo que se tomó para contarnos sus comentarios sobre la membresía. Nos esforzamos por brindar un excelente servicio a los miembros, por lo que un representante de nuestro Equipo de Servicios para Miembros se comunicará con usted de inmediato.
Mejor,
Ivy
Shopping was pleasant and shipping was fast. I was also able to easily cancel my membership which I appreciate. I was satisfied with the products I received for the 70% off intro price, but that price point only is appropriate for the quality. I was intrigued by Fabletics because I have always seen them compare themselves to LuluLemon, and this is a wholly inaccurate comparison. The full price of Fabletics compares to Lulu, but the quality is far inferior. I'm better off getting TJMaxx workout clothes for better prices if I am looking for the quality of Fabletics. Overall, disappointed in quality.
Hello Amy,
Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Great quality, style and service. Have been a customer for years and their service and style keep getting better!
Hello Amber,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. We hope that you will always have a great experience with us!
Best,
Lia
Loved my new pieces! The fabrics and fit are very close to perfect.
Hello Dawn,
We are glad you are enjoying our products! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
The site is good, the only thing I find wrong with it is when you change colors you don't get to see it always. I only buy things with pockets so I need to see them always. Other than that they are a great site. Will continue to use and buy.
Hello Annette,
We appreciate the feedback you shared regarding our user interface. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
With Fabletics I always find what I'm looking for. As well as things I'm not looking for. The quality of the clothing is why I keep coming back.
Hello April,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
The material of their clothes is awesome and I love their fitness app, I do work out with them
Hello Jeney,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia
My experience was pleasant and overall easy. The product came in a timely manner and I will buy again.
Hello Daphne,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
I bought some shorts and pants for my husband, I love the fabric and the quality.
Hello Alix,
Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing our items! We hope you will always have a great experience with us in the future!
Best,
Mary
When it was time to be charged for my membership fee they charged a completely different card that I didn't have saved as my default card. It was a card I used once for an order. I've never had a business just charge a random card. I'll never shop from this company again.
Hello Alyssa,
Thank you for writing a review! We value your feedback on the charges and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I had to call twice to receive a return label.
The first representative wasted my time for more than 30mm for nothing.
Non only she never emailed me a return label, but she wrote nothing about my claim.
She said it would take 24 hours to receive a return label AND I NEVER GOT ONE.
The second representative did her job and I got the label right away.
Hello Lan,
We’re sorry to hear about what sounds like a frustrating experience. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I had a great experience ordering from Fabletics and honestly the clothes are great. However, I no longer needed the subscription and called customer service to end my contract a few days later. They said no problem although I'd get the month of January free if I keep my subscription through then. Come January, I was charged the $60 fee even though I'd been told I wouldn't be.
I called customer service and opened many tickets but still haven't been able to get the subscription fee refunded back to me. As a salesperson myself, this is shady business.
Hello Anna,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Albert,
Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you. We sincerely hope that all of your future transactions with us will be wonderful. Happy shopping!
Best,
Lia