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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
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Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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Nothing wrong with the products. They are nice and I received bonus points etc. I just discontinued my membership because I don't need to order as often as they wanted to for the price.
The products are great, but you should have $60 to spend when that's what you pay every month. You should not be limited to choose between certain products. That will cause me to end my membership after my products are delivered.
Hello Amanda,
Thank you for sharing your experience with the monthly member credit and canceling your VIP account. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Everything I have ever gotten I've loved! Fits like a glove and the quality doesn't change with washes
Hello Ali,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
Hello Andrea,
We appreciate the feedback you shared regarding the options we have online. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
Hello Ann,
We are so fortunate to have members like you who continuously admire our items. Thank you for choosing Fabletics! Have a great day!
Best,
Mary
I have been a returning customer for several years. The quality and price are unmatched. Everyone always asks me where I get my workout gear and i love to reply that it's from Fabletics!
Hello Andrea,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a great day!
Best regards,
Chad
I really like the longer work out tanks. I have gotten some of my favorite shoes from Fabletics as well.
Hello Tammy,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
I love fabletics and it's products. Everything is always a great quality and the staff are always so kind and nice.
Hello Anita,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
Hello Ase,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
I have had nothing but GREAT experiences with Fabletics' Customer Service, store retail employees and most of all their leggings are my absolute FAVORITE!
Hello Amber,
Thanks a lot for the great feedback! Fabletics promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.
Best,
Mary
I have loved all three bottoms I have purchased for myself. All three bottoms have fit my size 3XL body type.
Hello Ashley,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
Hello Angie,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your jackets! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
I love the quality and style of Fabletics, and the price is really great too. But the shipping is very slow, which in 2023 is just unnecessary and frustrating.
Hello Aimee,
We appreciate the feedback you shared regarding our shipping policy. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
I think the membership is unnecessary. You should not have to be picked into a membership and worry about skipping each month to avoid a big charge. I would still order from fabletics but should not be locked in
Hello Alison,
It is with great regret that we received your feedback regarding our VIP program. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I bought the exact same leggings I had purchased two years ago, and they were completely different. Couldn't even get them up & poor quality. My old ones were perfect. The collar of sweatshirt I bought has completely stretched out after around 5 wears. I bought mens tall sweat pants and they were too short. I am the average height for a man. (5'9") Poor quality is the only way I would describe anything I've bought from Fabletics recently.
Hello Amelia,
Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
My order was on time, nicely put together. The leggings fabric are truly amazing and comfortable. There hat are nice and warm great for my out door running.
Hello Alecia,
Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide unique styles, and the best quality products, and services!
Best,
Mary
I have nothing but good things to say. Best joggers I've ever owned
Hello Ashton,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
I like the fabletics workout gear, just wish they would branch more into casual and dress clothing too - I don't need new workout gear every month.
Hello Alyson,
We are glad you are enjoying our products! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
I usually wait until something is on sale because I don't care much about fashion and only about comfort. Everything I have got from fabletics has been some of the most comfortable clothes I've owned
Hello Andrew,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
The quality of the clothes is not good. They don't fit properly, the materials feel cheap and uncomfortable. It just keeps getting worse and worse. It's always tricky to skip months, half the time and up not skipping because the second step doesn't register or something. So I have a backlog of member credits. When I do use the member credits, the clothes don't fit. So I try and take them back, I only receive like $16 as a store credit or refund. So basically you're telling me that I'm paying you $60 to get $16 worth of product. Once I finally waste the $200 of backlogged credits I have, I will be canceling my VIP membership.
Hello Allison,
Thank you for sharing your experience with our products and canceling your VIP membership. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Amy,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz