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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I am not a fan of paying for a membership followed by an import tax that is not disclosed at sign up. Product quality is mediocre at best for the price.
I went off of the size guide and everything I bought is too big. 2 pairs I can make work but everything else is just too big. Great quality items, I'd buy again with a smaller size.
Hello Alyssa,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with the sizing of your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I was angry that my monthly draft was increased significantly with no advance notice.
Hello Cari,
Thank you for taking the time to leave a review and your feedback about the fee increase is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
Always great quality & it's very easy to exchange sizes if necessary!
Hello Allyse,
Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
Best,
Mary
When I first started with Fabletics there were always options for tall items but as the years have gone forward it has become exceedingly more difficult. You cannot search for tall on the website so I have to drive an hour to the store in Scottsdale to have them search for options. I have been doing this for a year, however this last purchase I couldn't even get black in my style of pant. I understand if this is a not a profitable arena for you but I am looking at other options.
Hello April,
Thank you for your honest review. We appreciate the feedback you shared regarding the options we have. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Same items can be found at local retail stores significantly less expensive.
Hello Samantha,
Thank you for taking the time to leave a review. Your feedback about our product pricing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I had a good experience with the company. Returns were done easily and promptly. I only had issues with some sizing since I am tall.
Hello Amber,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Customer service doesn't care at all about the situation they just want to bribe you to stay with credits… refused to give me refunds on items I received got credits instead… products didn't fit and they refused to exchange.
Hello Alyssa,
Thank you for taking the time to leave a review. Your feedback about the item did not fit and our service is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
The leggings I bought lost their color or texture. I stopped buying them after a while. I like sports bras better. I did buy some shapewear from Yitty. Love that.
Hello Anarosa,
Thanks for sending your review! Your feedback about our product sizing and quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Products are more expensive than I think they are worth and You have to call or chat to cancel your subscription, but the chat doesn't work on my phone.
Hello Anne,
Thank you for taking the time to leave a review. Your feedback about canceling your VIP membership is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Shipping is fast and the products are good quality. My favorite legging is the sculptnit. They are perfect and don't fall down much. In fact, body sweat makes the waist band stick in place, in my case at least. I have close to 10 pairs, mostly black. Lol. They are that good@
Hello Janae,
Thanks a lot for the feedback! Fabletics promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.
Best,
Mary
Advertisements and emails show cute styles, but almost 100% of the time these styles are sold out. This is a routine event and I end up spending my monthly credit on the same black leggings that I can rely on. This is why I often put my month on hold
Hello Melissa,
Thank you for taking the time to leave a review. Your feedback about the selections is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
When I first ordered it was amazing not bad shoes for a great price however I started to notice and get alerts of sales only to find out that the sale prices are for new vip members only. Have skipped more times then bought for that reason have really been thinking about canceling my membership. I know it is important for companies to get new members I just feel like they always ignore existing members.
Hello Jamie,
Thank you for taking the time to leave a review. Your feedback about our pricing and promos is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
The leggings are made of excellent fabric. Todays sizes aren't accurate though. I'm 5,4 and weigh 205 it's mostly in my butt, hips and thighs some in the waist. The leggings fit quite well I normally fit XL they were just a little tight in the stomach area for someone who is working on losing weight that's why I got them I feel they could be a bit bigger. The larges I got not bad either they were supposed to be XL also not sure how that get mixed up they're a littler roomier than the XL other than stomach again my short legs don't cope well with bigger leggings and I tried reading reviews if you normally wear XL it would have to be an XXL for women who are thicker which I don't believe that size is carried which limits women like me the customer service is friendly and helpful I would order again but I also feel there is room for this company to grow and expand more if more options were available thicker women like to feel beautiful while being comfortable too I would order again
Hello Autumn,
We appreciate the feedback you shared regarding the fit of our products. Please be assured that we will make every effort to ensure that this will be resolved. We'll send you a private message as soon as possible to start the resolution process. Thanks!
Best,
Lia
I love the quality of my fabletics items but I haven't been impressed with the outfit sets to use your credit on. There is usually an item in the set not in my size so it really limits what I can get. Also single items are always on sale so you can get an outfit for half of what you would pay on a credit with items you necessarily don't want. It would be nice if you could build your own outfit with your credit or have more options available
Hello Allex,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
I have been very pleased and satisfied with the quality of the merchandise and the speedy delivery. The items are so unique and my granddaughter truly loves them because she says mom mom no one else has shoes like mine and always ask me where i got them from.
Hello Doris,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
I do love the product quality very nice. However I don't love that I can't find leggings that fit anymore. Now the company has nothing but high rise and no longer helps their audience that like mid rise better. So I don't get things often these days.
Hello Anna,
Thank you for taking the time to leave a review. Your feedback about the selections is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
I haven't had an issue with the company. The legging fit great gave a couple for Christmas this year and think I turned a friend over to the company. One dislike is can be a bit pricey but is a good product so I say you get what you pay for.
Hello Tomey,
We are happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
I had a really awful experience with Fabletics. First off, I had a bunch of credits saved up (about 6) because everything I ordered seemed like really crappy quality so I'd return it and get the credits back. So this happened over the course of a year and when I was finally able to make it in store to look at other items and use up the credits, I was told that they expired (?) Sorry but that is a complete scam, you took my money didn't you? Why do you get to decide when I can use it? So I called customer service and finally got my credits back. Then, I tried to use them up in the store and nothing was available in my size/color (I'm a medium) so I asked to get a few things ordered and the ladies were not very nice to me. The whole process took over an hour to order the clothes and use up the credits. Finally, at the end of the purchase, I was told that because the clothes come from England I now have to pay a tariff on top of the credits (Scam #2). Why are you sourcing clothes from England and then putting that on your customers to pay for? I take the clothes home and within one use, they stain all over the sweatshirts/sweatpants and I go to wash them and it doesn't come out. If the clothes are such bad material then maybe you're better off sourcing them from a different country. This whole brand was a complete scam, I was very happy to close my account after this experience and tell my friends/family to stay FAR AWAY from Fabletics.
Hello Amber,
Thank you for taking the time to leave a review. We are sad to hear about your negative experience with our products and Member Services Team. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Every time I walk into this specific store front, I am so pleased! The management team is wonderful! I even have a favorite sales consultant whose energy always matches mine. The Fabletic's organization has a great store at The Summit in Alabama.
Hello Amanda,
We appreciate your positive comments about our Member Services Team. You should only receive the greatest services. We hope you will always have a great experience with us in the future! Have an awesome one!
Best,
Lia
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Andrew,
Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with our products and the tax. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad